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All good Tourist services should be affilliated to the Nepal Tourist Board (NTB) and should ideally display this affilliation on their signage or website.
While travelling in Nepal if you have any problems or issues with any tourist service (hotel, restaurant, activity provider etc), your first point of contact should be the Nepal Tourism Board.
The Contact details for the NTB are:
Tourist Service Center
PO Box 11018
Voice: 977-1-4256909 977-1-4256