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scotlandgirl88
Scotland

Very poor, avoid!

1.0 of 5 bubblesReviewed 24 Dec 2022via mobile
Stayed at this hotel for the final 2 days of a Malaysia/Borneo trekking holiday & have told the tour company to stop using this hotel in their itinerary. Whole stay very poor. There was a large conference going on while we were there and all other guests were basically an inconvenience. We arrived in eve after long journey to be told there was only 1 restaurant open & no capacity in that restaurant for dinner for us, spa & gym were also both closed. The location of hotel means there is nowhere else to eat (esp on a Sunday) so only option was mediocre room service option. We waited over an hour for breakfast both mornings & the food was atrocious. Ordered lunch on 2nd day & most people’s was inedible. Front of house manager tried to help but it was beyond help unfortunately. Bedrooms were fairly clean & comfortable but that’s only positive. Its also a ‘beach resort’ but we were warned not to go in the beach or in the water as it wasn’t clean, great advert! Needs to do some serious improvements to its food offerings & customer service, would not recommend at all
Date of stay: December 2022
Room Tip: Don’t go here
Trip type: Travelled with friends
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    Beachfront
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    Reviews (275)
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    3 - 8 of 275 reviews
    Reviewed 1 June 2022

    Receptionist Nabilah was not accomodating, check in time was 3pm so we thought nothing of it, but Everyone wants to be checked in at the same time, could have let us fill up the forms and make the deposits way before that so that the crowd is smaller,going into the room can wait. FYI, You haul your own bags.

    Beachfront is closed but accessible from the side of the hotel defeating the warning sign, pool has no attendant and no towels, slide is made of concrete that is not smooth and is starting to crumble, speaking of towels, there wasn't enough of it to go around, requested for an extra bed but there is none available for us. Breakfast refill was slow and food is mediocre at best.

    The drive home is much more pleasant.

    Date of stay: May 2022
    Trip type: Travelled with family
    Thank Clement1982
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 February 2022

    Some improvement needed in Room Cleaning, stickers on shower wall left by previous guests still seen in Room 206. The Television has no reception and toilet seat cover is faulty in Room 206. Shower pressure is low and inconsistent in Room 201.
    Breakfast did not offer much varieties. Had lunch at the HornBill, food was delicious though !!
    Many swimmers in the pool are not with proper attire but in their home clothes..maybe its the local trend??
    Beringgis Beach Resort & Spa is a beautiful resort fronting the South China Sea full of activities along the beach.
    However we find it very hectic to carry our baggages down two flights of stairs followed by dragging them along the pathway to our room. Surely be great help if there is a trolley ramp or Porters to assist !!!

    Date of stay: February 2022
      • Value
      • Cleanliness
      • Service
    Thank WorldGlutton
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 30 August 2020

    Not enough park space when we arrived. The breakfast not up to par. Tv remote cant be use, no tv channel as advertised, broken wifi, unable to check out lil bit late even for 15 mins !

    *swimming pool staff/rescuer did great job tho

    Date of stay: August 2020
    Trip type: Travelled with friends
    Thank aziefarahiena
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 January 2020

    Food - awful.. paying RM100 per person for their New Year Celebration countdown. Not worth of the money you pay. Tasteless food..

    Room - no towels provided, have to call the reception and asked for it

    Date of stay: December 2019
    1  Thank gwenzelmia
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 October 2019 via mobile

    This hotel COULD be absolutely fantastic.
    Unfortunately it isnt due to the complete lack of care and attention.
    It faces onto the beach but sadly the area is not looked after,dirty not cleaned and certainly not serviced by staff.
    Most of the sunbeds dont have cushions and the ones that do need a good clean, no ashtrays so everyone just throws butts on to the beach,no waiter service from bar.
    Restaurant;
    Well dont know where to start!
    Certainly does not cater for European guests.
    Lots for Asian guests tho.
    The same bowl of Danish pastry etc has been put out everyday so are pretty stale now.
    Juice is very watered down,no hot choice other than plain omelette or fried egg, dont ask for anything in it as you will be told no!
    Cant cook a pizza we sent one back as it was burned on top and cold in middle only to get another one that had been microwaved to death.
    Tried a curry was just bones and slimy chicken skin and lamb so hard couldn't cut it,at this point I went to reception to complain and the next day we were given complimentary dinner which was actually very nice but we waited nearly an hour for it.
    All of that is a big issue because hotel is a good 30min from centre and when you've been out all day you dont always want that treck.
    Swimming pool also not cared for.you need to go get your own dirty sunbed cushion,swim up bar not in use and cleaning of pool is not done on a regular basis.
    Staff are really polite on the whole but the place leaves a lot to be desired.

    Date of stay: October 2019
    Trip type: Travelled as a couple
    1  Thank SueYHertfordshire
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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