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Clement1982
Kota Kinabalu, Malaysia

Self service Resort made worse

1.0 of 5 bubblesReviewed 1 Jun 2022
Receptionist Nabilah was not accomodating, check in time was 3pm so we thought nothing of it, but Everyone wants to be checked in at the same time, could have let us fill up the forms and make the deposits way before that so that the crowd is smaller,going into the room can wait. FYI, You haul your own bags.

Beachfront is closed but accessible from the side of the hotel defeating the warning sign, pool has no attendant and no towels, slide is made of concrete that is not smooth and is starting to crumble, speaking of towels, there wasn't enough of it to go around, requested for an extra bed but there is none available for us. Breakfast refill was slow and food is mediocre at best.

The drive home is much more pleasant.
Date of stay: May 2022
Trip type: Travelled with family
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      Reviews (274)
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      3 - 8 of 274 reviews
      Reviewed 5 February 2022

      Some improvement needed in Room Cleaning, stickers on shower wall left by previous guests still seen in Room 206. The Television has no reception and toilet seat cover is faulty in Room 206. Shower pressure is low and inconsistent in Room 201.
      Breakfast did not offer much varieties. Had lunch at the HornBill, food was delicious though !!
      Many swimmers in the pool are not with proper attire but in their home clothes..maybe its the local trend??
      Beringgis Beach Resort & Spa is a beautiful resort fronting the South China Sea full of activities along the beach.
      However we find it very hectic to carry our baggages down two flights of stairs followed by dragging them along the pathway to our room. Surely be great help if there is a trolley ramp or Porters to assist !!!

      Date of stay: February 2022
        • Value
        • Cleanliness
        • Service
      Thank WorldGlutton
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 30 August 2020

      Not enough park space when we arrived. The breakfast not up to par. Tv remote cant be use, no tv channel as advertised, broken wifi, unable to check out lil bit late even for 15 mins !

      *swimming pool staff/rescuer did great job tho

      Date of stay: August 2020
      Trip type: Travelled with friends
      Thank aziefarahiena
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 January 2020

      Food - awful.. paying RM100 per person for their New Year Celebration countdown. Not worth of the money you pay. Tasteless food..

      Room - no towels provided, have to call the reception and asked for it

      Date of stay: December 2019
      1  Thank gwenzelmia
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 24 October 2019 via mobile

      This hotel COULD be absolutely fantastic.
      Unfortunately it isnt due to the complete lack of care and attention.
      It faces onto the beach but sadly the area is not looked after,dirty not cleaned and certainly not serviced by staff.
      Most of the sunbeds dont have cushions and the ones that do need a good clean, no ashtrays so everyone just throws butts on to the beach,no waiter service from bar.
      Restaurant;
      Well dont know where to start!
      Certainly does not cater for European guests.
      Lots for Asian guests tho.
      The same bowl of Danish pastry etc has been put out everyday so are pretty stale now.
      Juice is very watered down,no hot choice other than plain omelette or fried egg, dont ask for anything in it as you will be told no!
      Cant cook a pizza we sent one back as it was burned on top and cold in middle only to get another one that had been microwaved to death.
      Tried a curry was just bones and slimy chicken skin and lamb so hard couldn't cut it,at this point I went to reception to complain and the next day we were given complimentary dinner which was actually very nice but we waited nearly an hour for it.
      All of that is a big issue because hotel is a good 30min from centre and when you've been out all day you dont always want that treck.
      Swimming pool also not cared for.you need to go get your own dirty sunbed cushion,swim up bar not in use and cleaning of pool is not done on a regular basis.
      Staff are really polite on the whole but the place leaves a lot to be desired.

      Date of stay: October 2019
      Trip type: Travelled as a couple
      1  Thank SueYHertfordshire
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 23 October 2019

      We stayed at BBRS for the last three nights of our holiday to have a rest after 7 days touring Borneo. Our room was on a block of one storey units overlooking the pool. There were also some blocks of two storey unites as well. The room was spacious, really clean, with a great air con system. It was like walking into a fridge, which was lovely as the temperature outside was very hot and humid. Each room had a little table and two chairs on a wooden terrace outside the room. Their were two pools next to each other. One larger one, and a smaller splash pool with a slide attached to it with plenty of sunbeds.
      When we first arrived there were only about 10 guests including ourselves, but the following day (a Friday), people began arriving in their dozens. It turned out that there was family fun day event being held there on the Saturday. The place had more of an atmosphere with more guests.
      If like us, you enjoy a wander, from the beach turn right and walk for about 40 minutes and you will find an inlet that joins to the river. Turn right there onto a dirt track which eventually becomes a tarmac road and on the left there is a really nice place called the Beringgis riverside café. There you can enjoy an ice cold beer or coffee at very reasonable prices.
      The reason for four stars only is the breakfast was not great. The only thing that appealed to us was toast, flakes or an omelette that was so small it looked like a banana sitting on the plate (best to order 2). There was no fruit or yoghurt and the coffee was very bitter where it had been sitting stewing in an urn for ages. However, the evening menu was delicious (try the prawn fritters). The bar area was nice too, although it is in the process of being extended. So I imagine that next year there will be a seating area added to the bar along with the stools at the bar and the existing three of four tables that are there at the moment. Must say a big hello to Ashan and Ida who served during our stay. They worked very hard serving at the bar and waiting in the restaurant. A real credit to the team.
      Overall, we had a vey nice relaxing time. Thank you to all the team.

      Date of stay: October 2019
        • Value
        • Location
        • Service
      Thank suzannepayne5
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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