My friend and I reached the resort at around 6+ in the evening. There wasn’t any help with our luggage so we had to carry our luggage by ourselves throughout the entire time from check in right up to the walk in to our room. (It was quite a distance with stairs and all!)
When we reached our block, where our room was, it was a unit in the upper floor. We got a shock of our lives!! There were literally like easily 20-30 lizards just crawling everywhere!!!!!! They were in the walls, the doors, and even INSIDE the lights!!! We couldn’t make our way up the stairs coz the lizards were just sprawling everywhere!!! We told the staff who came to us, mind you - we were still standing outside the block with our heavy backpacks on our shoulders. They took 1/2hr to tell us to come to the reception to talk about getting another ground floor unit at another block. By this time we were bitten everywhere by the mosquitoes!!!
We went to the reception and they said they didn’t have any ground units available. So we requested for a full refund as there was no way we were going to stay at a lizard and mosquito infested place. We Didn’t even get to see the room much less step inside it.
They first claimed that they can’t refund my payment because their payment gateway was closed since it was after 7pm. Then they said they can’t do it the next day coz it was Sunday and they can’t do it on Monday coz it was a public holiday. So I said just do it on a Tuesday and email me the receipt.
1/2hr later, while we were desperately trying to find another accommodation at the last minute, the manager comes to us and says that they will have to charge us for 1 night as it is their policy.
We had to debate about it for 10 mins and then another 20 mins later, the manager finally came back to us and said they will give us a full refund and then got my card from me and just voided the transaction. So much for their payment gateway being closed!!!
We finally managed to get a hotel but couldn’t get a grab car easily. We asked the staff to help us book a taxi, and they said they need to settle the refund first before helping us to book the taxi!!! It just didn’t make any sense!! And all this while, we were being bitten by mosquitoes like crazy!!!
We somehow managed to get a grab driver (bless him) and we finally left that awful place.
It was the worst ever experience we’ve ever had in our life!!
We didn’t manage to take any pictures (we regretted it) coz we were just too traumatized by the entire experience.
Bottom line is - even if you ain’t afraid of lizards, that place is infested with those and it’s just honestly disgusting... imagine the hygiene with all those fat lizards crawling around and the mosquitoes everywhere.
I hope the resort management will seriously look into the maintenance of the place.