This was a horrible experience. I reserved two rooms for July 9, 2021-July 11, 2021. On July 7, 2021 I contacted the hotel to change my reservations to cancel one room and to only reserve one room with 2 beds and a sofa bed. My friends and I arrived to the hotel around 6:00 PM on Friday, July 9th to discover the change that was requested had not been made. The owner took over 30 minutes to make the room changes. When we were finally able to access the room, we noticed how outdated the room was. The coffee table was wobbly and we had to tighten the screws on the table. The sofa bed contained a stained mattress and no sheets. We went to retrieve sheets and pillow, however after waiting over 15 minutes for someone to assist, we decided to go to Walmart to purchase a mattress cover, sheets, and pillows. Later that evening we returned to the room. After going to sleep I feel something crawling on me. I jumped up an a brushed my arm realizing it was a roach than landed on the nightstand. My friend immediately grabbed be phone to record the bug crawling on the nightstand. I went downstairs to inform the owner and share the recording. He informed me that in was an American roach that must have come in trough the front door. I asked if I was able to kill it I informed him I was. I assured me that it wont happen again. I returned to my room and hours later another roach was spotted. I went back downstairs to inform the owner of the roach and to inform him I would not be staying the additional night. I aske for an updated receipt and he informed me the computers were down. The next morning I received and updated receipt from the manager on duty. Sunday, July 11, 2021 I received an email receipt charging me for 2 rooms. I immediately contacted my credit card company to discover that this hotel had charged my card four different times in four different amounts. I call and spoke with the owner who informed me that he did not have time to address my concerns. I have been with Choice hotels for almost 10 years and I am currently a diamond member; this is the first time I have ever had such a horrible experience. I would not recommend this facility to anyone. The pictures really tell the story.