I'd like to begin by saying the forest lodge itself was lovely, beautiful scenery, well marked trails, good food, friendly staff (though difficult to find and when they were around, often had the door closed) but probably the rudest and most unreasonable management I have ever come across. Unfortunately, my friend and I arrived at 10pm, 3 hours later than planned due to unexpected transport problems. Throughout the day, I sent 2 emails and made 5 phone calls to discuss transport and explain our situation, but no response. So we carried on and the lovely night guard woke up Eduard to allow us in - Eduard greeted us with open annoyance that we were late, waking him up from "deep sleep" without informing him of our status. When we explained we had transport complications and further explained our several attempts to make contact he nastily responded "well, we are on a mountain with no cell service so what do you expect?" Clearly, this shocks me silent because not only is he unnecessarily rude, none of what he is saying is rational. The following evening I approached him and a female manager regarding the previous nights encounter with Eduard (in a direct and firm, but non confrontational way) and was further badgered with responses like "this isn't a hotel with 24/7 reception" and "I'm not your slave at your beckon call". And round and round we go. The entire weekend was full of ncounters like this leaving us with feeling like we had to walk on eggshells, couldn't ask for the simplest and most reasonable of things....we were made to feel as though we were a difficult annoyance. Though the place was lovely, I would not recommend this place based on the discomfort and disrespect I was confronted with from the management.
- Official Description (provided by the hotel):
- Ntchisi Forest Lodge is a remote eco-lodge in a historial building in a rainforest location with the most stunning view in Malawi. Here you can experience the real Africa, either on one of our many rainforest or mountain hikes, or you can participate in some of our cultural activities in remote rural villages still untouched by tourism. We also arrange volunteering stays, on which you can spend a few days or weeks delving a bit deeper into Malawian culture and feel that you give something back as part of your holiday. The lodge runs enterily on renewable energy and we grow most of our own herbs and vegetables. You can stay in one of the 5 lodge rooms, our newly build Forest Cabin or stay in one of our two luxury tents. Here you can experience the real Africa in comfortable and safe surroundings and with a good conscience. ... more less