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Gabriel S
Los Angeles, California

Large and confortable rooms.

4.0 of 5 bubblesReviewed 23 Sept 2023
We stay in the hotel for 6 nights as part of a group doing a " star trip "
in Montenegro. Large and comfortable rooms. The service was very good even though a couple in the group complained about cleaning problems. Breakfast and dinner were above expectations in terms of dishes variety and good taste. A large and clean pool.
Date of stay: September 2023
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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1 - 6 of 239 reviews
Reviewed 12 August 2023 via mobile

The only positive point for this hôtel is the room.
They are suite spacy and confortable.

Expect this positive point, the remaining ones are a disaster :
Staff not friendly : i have never seen such non involvement from a staff.
Not adapted for children : no mini disco / animations or playground
Pool quite dirt : it seems it is not cleaned every day
Food of restaurant not good and always the same
ALL inclusive does not include a cakes / fruits / ice cream
Beach close to the hôtel is dirt and always full. You have to rent a transat (30€)

Date of stay: August 2023
Trip type: Travelled with family
Thank 579jamalb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 15 August 2023

Dear guest,

thank you for your feedback. This means a lot to us. Please accept our apologies for any disappointments encountered. Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences.

Warmest regards from all of us at Hotel Group Budvanska rivijera.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2023 via mobile

The service is unacceptable no clean room the housekeepers do not supply normal towels the reception is useless. Do not help only when you screaming you can get normal towels. There is no help with the luggage. The way to the rooms with the luggage is dangers. Some old people fall down and needed medical help 🥵🥵🥵🥵

Date of stay: May 2023
Trip type: Travelled with friends
Thank 111yuvalh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 29 May 2023

Dear guest,
We are so sorry to hear that you felt disturbed by things you wrote. We apologize for the inconvenience.
Hoping to have the opportunity to host you soon again.
Best wishes,
Hotel Castellastva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2023

Staff not service minded at all, reception don't answer the phone when you call and after many calls they answer very rude.
Even a simple request as battery for a remote control is not possible in the evening, they only provide "service" in day time. This is definitely last time I'll stay in this hotel.

Room tip: Don't expect any kind of service, they don't know what it is.
Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank D1765AIismailk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 29 May 2023

Dear guest,
thank you for your feedback. This means a lot to us. Please accept our apology for any disappointments encountered.

Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences.

Warm regards from the whole team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2022 via mobile

The hotel itself is very cool, the rooms are new and lovely. but the hotel is not clean, they don't replace the sheets at all! there are mosquitoes on the roof and walls of the room that is dead but didn't clean! the service is not good! not all the staff speaks english which makes it very hard to speak with them, some of them are rude, one time we called the reseption and asked for something, because they don't want to bring it to us they hang up the phone in our face.
the food is not bad & its close to the center and the beaches.
for me it was a place to go back to at the end of the day and sleep in, but I will never go back to the same place again.

Date of stay: July 2022
Trip type: Travelled with friends
1  Thank Lian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 2 August 2022

Dear guest, thank you for your feedback and your kind words. This means a lot to us. Please accept our apology for any disappointments encountered. Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences.
Warmest regards,
marketing team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2022

The hotel is very nice located and very quite, the hospitality of the stuff is on a very high level, food is very tasty and fresh, lot of choices. Strongly recommended for families and people who are looking place for rest near the beach and within the natural environment.

Date of stay: July 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Milanoveze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 20 July 2022

Dear Milanoveze, thank you for your feedback and your kind words. This means a lot to us. Hope to see you again in our hotel. Warmest regards,
marketing team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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