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Ismail K

Lake of service at a 4* hotel.

1.0 of 5 bubblesReviewed 26 May 2023
Staff not service minded at all, reception don't answer the phone when you call and after many calls they answer very rude.
Even a simple request as battery for a remote control is not possible in the evening, they only provide "service" in day time. This is definitely last time I'll stay in this hotel.
Date of stay: May 2023
Room Tip: Don't expect any kind of service, they don't know what it is.
Trip type: Travelled solo
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this review
Responded 29 May 2023
Dear guest,
thank you for your feedback. This means a lot to us. Please accept our apology for any disappointments encountered.

Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences.

Warm regards from the whole team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (243)
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5 - 10 of 243 reviews
Reviewed 29 July 2022 via mobile

The hotel itself is very cool, the rooms are new and lovely. but the hotel is not clean, they don't replace the sheets at all! there are mosquitoes on the roof and walls of the room that is dead but didn't clean! the service is not good! not all the staff speaks english which makes it very hard to speak with them, some of them are rude, one time we called the reseption and asked for something, because they don't want to bring it to us they hang up the phone in our face.
the food is not bad & its close to the center and the beaches.
for me it was a place to go back to at the end of the day and sleep in, but I will never go back to the same place again.

Date of stay: July 2022
Trip type: Travelled with friends
1  Thank Lian M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 2 August 2022

Dear guest, thank you for your feedback and your kind words. This means a lot to us. Please accept our apology for any disappointments encountered. Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences.
Warmest regards,
marketing team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2022

The hotel is very nice located and very quite, the hospitality of the stuff is on a very high level, food is very tasty and fresh, lot of choices. Strongly recommended for families and people who are looking place for rest near the beach and within the natural environment.

Date of stay: July 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Milanoveze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotels Group Budvanska rivijera, Marketing at Hotel Castellastva, responded to this reviewResponded 20 July 2022

Dear Milanoveze, thank you for your feedback and your kind words. This means a lot to us. Hope to see you again in our hotel. Warmest regards,
marketing team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019 via mobile

Have just returned from a week at the hotel. A lovely hotel close to all the amenities Petrovac has to offer. The hotel is very clean and modern and our room 711 was very well equipped with 2 bathrooms and 2 TV's 1 in the living area and 1 in the bedroom. We were on a bed and breakfast basis which I think is adequate as their are so many nice places to eat near to the hotel. The breakfast was more than adequate. All in all a very nice hotel which I would have no problems in recommending.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank grahamphillippo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 23 September 2019

Dear Guest,
Thank you so much for this wonderful feedback. We’re delighted to hear that you enjoyed your stay in our Hotel. We always try our best to satisfy all the needs of our guests. We are more than happy to hear that we exceeded your expectations. We appreciate all your comments that will certainly encourage other readers to stay with us. Everybody is looking very much forward to welcoming you soon again.
Best regards,
Jelena Kaludjerovic, sales and marketing department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019 via mobile

The staff was great although their English wasn’t perfect. The room we had 211 had a perfect location with no neighbors. Why they don’t get full a score is because of the gym that wasn’t a gym and the breakfast wasn’t very good.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank 812markust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 21 November 2019

Dear guest,

thank you for your feedback. This means a lot to us. Please accept our apology for the disappointments encountered. Rest assured that we'll do our best to improve our service in all aspects, especially these you mentioned. Hope we'll have a chance to welcome you again and to surpass all your previous experiences.

Warmest regards,
Jelena Kaludjerovic
sales & marketing department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

We stayed there for a week. The hotel is beautifully renovated. The room was very nice, modern, cozy and clean. Location of the hotel is good; quite near the beach. All staff is very friendly and polite. The food in the restaurant was exceptional.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mojca914
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 2 October 2018

Dear Guest,
Thank you so much for this wonderful feedback. We’re delighted to hear that you enjoyed your stay in our Hotel. We always try our best to satisfy all the needs of our guests. We are more than happy to hear that we exceeded your expectations. We appreciate all your comments that will certainly encourage other readers to stay with us. Everybody is looking very much forward to welcoming you soon again.
Best regards,
Jelena Kaludjerovic, sales and marketing department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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