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Markus T
Stockholm, Sweden

Great but not perfect

3.0 of 5 bubblesReviewed 16 Sept 2019via mobile
The staff was great although their English wasn’t perfect. The room we had 211 had a perfect location with no neighbors. Why they don’t get full a score is because of the gym that wasn’t a gym and the breakfast wasn’t very good.
Date of stay: September 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this review
Responded 21 Nov 2019
Dear guest,

thank you for your feedback. This means a lot to us. Please accept our apology for the disappointments encountered. Rest assured that we'll do our best to improve our service in all aspects, especially these you mentioned. Hope we'll have a chance to welcome you again and to surpass all your previous experiences.

Warmest regards,
Jelena Kaludjerovic
sales & marketing department.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (243)
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9 - 14 of 243 reviews
Reviewed 1 October 2018

We stayed there for a week. The hotel is beautifully renovated. The room was very nice, modern, cozy and clean. Location of the hotel is good; quite near the beach. All staff is very friendly and polite. The food in the restaurant was exceptional.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mojca914
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 2 October 2018

Dear Guest,
Thank you so much for this wonderful feedback. We’re delighted to hear that you enjoyed your stay in our Hotel. We always try our best to satisfy all the needs of our guests. We are more than happy to hear that we exceeded your expectations. We appreciate all your comments that will certainly encourage other readers to stay with us. Everybody is looking very much forward to welcoming you soon again.
Best regards,
Jelena Kaludjerovic, sales and marketing department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2018 via mobile

We were there for lunch, a fantastic buffet with great food. Price was 7e per person, for our two year old daughter we didn't have to pay anything. There was everything you could want, fish, meat, cooked meals, salads, some vegetarian options, coffee, wine, dessert, fruit all at a 5* level so it surprised me a lot. Staff is great, they helped us with the kid, brought baby chair immediately. The space was air conditioned, airy and light. Considering that you have really terrible options very near by for 6e per person I really wasn't expecting as much for just 1e extra. Definitely recommend!

Date of stay: July 2018
Trip type: Travelled with family
Thank IvanaS1918
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 23 July 2018

Dear Ivana,
Thank you so much for this wonderful feedback. We’re delighted to hear that you enjoyed the lunch in our Hotel. We always try our best to satisfy all the needs of our guests. We appreciate all your comments that will certainly encourage other readers to stay with us. Everybody is looking very much forward to welcoming you soon again.
Best regards,
Jelena Kaludjerovic, sales and marketing department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018

Hotel is near to the beach, but we also was visit all other beaches in Petrovac Regions( Lučice, Perazica Do,Buljarice, Drobni Pjesak) Staff help us to arrange transfer and excursion.They are friendly, room is clean, food is delicious.We enjoy our stay in this hotel and hope that we will came again.

Room tip: best location, good service, delicious food
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ana K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 20 July 2018

Dear Viktorija,
Thank you so much for this wonderful feedback. We’re delighted to hear that you enjoyed your stay in our hotel, we always try our best to satisfy all the needs of our guests. We are more than happy to hear that we exceeded your expectations. We appreciate all your comments that will certainly encourage other readers to stay with us. Everybody is looking very much forward to welcoming you soon again.
Best regards, Jelena Kaludjerovic, sales & marketing department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018

The hotel was really OK but I am glutenintolerant and there was not easy to find out what food was glutenfree!! Sometimes i asked but i couldn´t get an approppriate answer so I had to find out by myself!! The staff was really OK but they must have education with allergic and so on!! When we were going out for an Excursion ( utflykt) the only thing I had was fruit and a bottle of water! This was what happened two times !!! I Didn´t really like that !!

Date of stay: October 2017
1  Thank kjEroN129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 2 July 2018

Dear guest, thank you for your feedback. This means a lot to us. Please accept our apology for the disappointments regarding glutenfree food encountered. Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences. Warmest regards, Jelena Kaludjerovic, sales & marketing department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

🤢 breakfast. It was some strange. however, the rest was good. sorry if I disappointed someone. the rooms are stylish and the staff is polite. location good- sea and mountain views, at least from our room

Date of stay: June 2018
Thank _N6007AQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Budvanskarivijera, Public Relations Manager at Hotel Castellastva, responded to this reviewResponded 19 June 2018

Dear Elena, thank you for your feedback and your kind words. This means a lot to us. Please accept our apology for the disappointment regarding breakfast encountered. Rest assured that we'll do our best to improve our service in all aspects and we hope we'll have a chance to welcome you again and to surpass all your previous experiences. Warmest regards, Jelena Kaludjerovic, sales & marketing department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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