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Reviewed 3 June 2017 via mobile

Hotel Suite Villa Maria gets my strong recommendation to those looking for a classy, relaxing family holiday.

The villas are excellently appointed, spotless and a pleasure to stay in. In almost all of the villas you'll find spectacular views from the tranquil and secure private gardens to help unwind.

The complex itself has a broad range of facilities and it's clear that a lot of effort is put in to running and maintaining it to a high standard.

The staff are all polite and accommodating from your first arrival through to when you leave. Requests are dealt with promptly and with a high degree of professionalism.

For those travelling with children you'll find a play room, park, multiple pools and a timetable of activities and events to keep them entertained. Special mention also goes to Bea who supervises the children's events and evening disco - she is an absolute credit to this place.

I've read some other reviews indicating that the food is disappointing. I can't comment on that aspect with any authority as we mostly chose to dine in nearby La Caleta or cooked for ourselves in the villa, but I can say that the breakfast is excellent with a broad range of quality choices.

The complex is somewhat off the beaten track and toward the top of a relatively steep hill approximate 10 minutes walk from the nearest village. This is both a positive and a negative; on the one hand it means things are very calm with very little local noise, but I'd personally suggest that having a car here is a must (secure parking is provided). That or be ready to use a combination of taxis and buses.

Great stuff guys, we'll be back.

Stayed: June 2017, travelled with family
2  Thank g33k0ut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa María H, Director de Relaciones con Clientes at Hotel Suite Villa Maria, responded to this reviewResponded 9 June 2017

Dear guest,

please, let us to give you a big THANKS! Thank you for sharing your fantastic and complet review with us and other travelers who are interested in staying with us and know a bit more about Hotel Suite Villa María.

We are really, really happy and much appreciated about your honest and kindly words. It's really a pleasure to receive such wonderful opinions of our guests, as, it is sincerely, the best reward that we can get of our daily work. We have already sent to all the hotel team your review and praised them, who work hard to ensure day per day guest satisfaction. We feel very fulfilled knowing that we have reached our objective with you!

Nothing would please us more thank receiving you soon at our villas and keep your trust for a long time and of course you to enjoy once more an unforgettable experience with us!

Best regards,
Guests' Relations Team
Hotel Suite Villa María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

Just returned from a 2 week stay at Villa Maria Suites with our 18 month old. Unfortunately we were pretty disappointed overall with the hotel, maybe we’re being too harsh but will give you our feedback and let you decide for yourself.

Food
Breakfast which was a huge buffet was absolutely great, plenty to choose from and was all very fresh and tasty. However it stops there for us I’m afraid! Our plan was to order room service as much as possible and maybe the odd takeaway seeing as our little one is usually in bed by 7pm. On our first night we ordered room service (a chicken sandwich and some fries) for the little one and at 19 euros we were expecting it to be half decent – it was terrible. It was literally 2 slices of unbuttered soggy bread with a plain chicken breast in the middle – no salad, no sauce, nothing! And the fries were clearly old and had been reheated – terrible! However, as we were desperate (and very tired), we thought we’d give it another go and ordered ourselves a couple of pizzas – these too weren’t great. This threw a major spanner in the works for us and we found ourselves dreading meal time every night because we didn’t know what we would eat! In the end I either cooked or we would walk down to the local town and have an early meal somewhere (but as someone else has mentioned, most places don’t open until 7pm so it was a bit of a nightmare at times to find somewhere to accommodate us). The pool bar run a barbeque 3 nights a week, we went twice and while the meat one was half decent, the fish one wasn’t so great so we didn’t go back the following week. The night we went to the fish barbeque there was extremely strong winds so we followed suit with some other families and asked before our food had arrived if we could have it sent to our villa instead. The waitress agreed however she plonked our ice bucket and bottle of wine in my husband’s arms and told him to carry it back to the villa! Definitely not what you would expect after spending £ to stay at a 5 star hotel!

Wifi
Pretty terrible – only worked downstairs next to the wifi socket. It also seemed to only work for one of us at a time.

Playpark
The park itself is lovely, very clean and well kept, to be honest everything looks brand new! The problem was that it was completed unshaded so after 10am it was just too hot to be out there with our little one and by lunchtime the slides etc were very hot to touch and didn’t cool down again until night time which meant that it was completely empty for the majority of the day. Such a shame.

Playroom
Opens from 9am-9pm everyday which is great, however everything is very old and battered, they could definitely do with investing a little money here I think!
Bea was great with the children but she should be given better facilities to help with the children! We left some of the toys we brought with us to try and help.

Air Conditioning
We spent 2 weeks trying to figure it out and are still none the wiser! Upstairs seemed to work fine, but the living area and second bedroom downstairs didn’t seem to drop below 26degrees no matter what we did.

Bar
The bar area tended to get pretty busy around 5.30pm every night when folk started arriving for the mini disco. However there was only ever 1 member of staff working which meant sometimes having to wait 15mins at the bar just to order, then a further 20 minutes before your drink was brought to you. On this note – at a 5 star hotel I would’ve expected table service but that’s just me being picky.

Golf Buggies
There are plenty of golf buggies around the resort and you can often catch a lift back to your room. However they go far too fast and with so many children at the hotel its only a matter of time before there is an accident.

Gym
The gym was terrible, on first glance it seems ok however after using it we changed our minds! It consisted of 2 treadmills, 1 of which didn’t even turn on and the other you needed to play about with the cable before it would do anything (a bit dangerous?). A stationary bike which was good until you realised that it was stuck on a high resistance and no matter what you did it didn’t change and a cross trainer and some weights. There was no air conditioning so it was unbearably hot, and to top it off the water machine was empty 90% of the time as I think folk from the pool go in there to refill their water bottles as otherwise you have to pay for your water!

Now, there were a few good points and its only fair that I mention them too.

Maid Service
The maid service was excellent right from the get go. They came every single day without fail and thoroughly cleaned and tidied the villa. They would always make a wee display of my daughters booked or m would lay out any of her outfits that I hadn’t put away and make everything look really lovely.

Staff
The staff in general were all great and would speak to our daughter without fail, I thought this was so lovely. They are always busy and really do work hard so deserve some recognition.

Beds
As folk have mentioned, 2 single beds are pushed together to make a king. However they were very comfy and I’m a bit of a pillow connoisseur and I LOVED the pillows, so much so that I don’t like my pillows at home anymore!

Villas
We had a 2 bedroom villa with private Jacuzzi and it was ideal for us. Well-equipped and a good size. We obviously can’t comment on the interior of the other villas but they all looked lovely from the outside.

In summary we aren’t sure of the criteria in Tenerife which would equal a 5 star resort but our global experience (with the exception of Turkey) would have this as a 3 or 4 star hotel. The idea is great in theory with the villas and family style infrastructure, however the money we paid didn’t seem to match the execution expected

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
7  Thank G_Mac1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa María H, Director de Relaciones con Clientes at Hotel Suite Villa Maria, responded to this reviewResponded 6 July 2017

Dear Guest,

We would like to thank you in advance for your support and the complete review you have offered to us. It's really important for us to receive from each service that we offer, the sincere feedback from our guests and as yours, as detailed as possible. This is the best tool that we have in order to continue improving day per day to achieve our main goal: Guest Satisfaction.

We will try to answer all your comments below:
- Food: Our dishes from the Room Service are easier than the ones that we offer at our restaurant and/or bars. The reason why is that we have to deliver them to the Villas and we understand that the main importance of it is that it must be delicious and warm to have a magnificent experience. We try very hard and we put all our efforts to satisfy all our guests tastes, that's why we have expanded our cartes and restaurant options. Regarding the opening times, we have to clarify that our restaurants and bars open at 6:30pm, so at 7pm., as you mention, they are opened.
- WIFI Service: We are conscious that in some points the wifi is not as good as deserved, and we are already working hard on it as our main goal is that our guest can navigate in the whole complex as best as possible.
- Children area: Just to point out, we are located in a destination of sun, where fortunately we have sun the whole year. That's the reason why we have a big pool and Villas with private pools and jacuzzi. Nevertheless, we will study your comments in our improvement program. Thanks!
- Games: We are sorry about that, it would be amazing that all our guests have the same consideration as you and help us to maintain all our games for the kids as best as possible. Of course, we remove them and we change them when it is established. Thanks again for the comments as help us to measure it properly and do the correct actions.
- Air conditioning: We never have received comments like this one, we mean, that it's complicated but we have already reviewed your comments and we will put instructions in each villa to avoid it again. Thanks again for your superb suggestion. In general, just for your info., the climate in the villas is 13º, but guests have to know that it's important to close the doors and windows, to prevent the villa from getting hot
- Bar: It must be in a very certain moment, as we always reforce the service when needed.
- Buggies: We have noticed your comments in order to avoid this situation. Thanks, it's a real important suggestion.
- Gym: Following our records, we do not have any incidence those days, but once more our guests should know how our machines work. They have a security system in order to avoid accidents. That's why maybe you didn't press the correct button of the treadmill and you thought that it was broken. There are 2 different people that are constantly reviewing if there's water, so again, sorry, as it should have been in a very certain moment. We would like to know it in the moment of the "incidence" as we will had provided you with all your needs.

Once again, many thanks for your fantastic cooperation and it would be a pleasure to receive you again soon at our villas and you to enjoy another fantastic experience in Tenerife Island, Costa Adeje, where quietness and relaxation is more than guaranteed.

We are already looking forward to receiving you soon!

Best wishes,
Guests' Relations Team,
Hotel Suite Villa María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2017

Nice park with perfect hotel suites. Good bed, clean. Situated a little outside the village. Good restaurants in the neighbourhood. Fine location and hotel for a good vacation. Because of its location a car maken the stay complete(good parking facilities)

Stayed: May 2017, travelled as a couple
Review collected in partnership with this hotel
Thank 344marcelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa María H, Director de Relaciones con Clientes at Hotel Suite Villa Maria, responded to this reviewResponded 2 June 2017

Dear guest,

First of all thank you very much for choosing Hotel Suite Villa María for your holidays at Tenerife Island.

We are really happy that you enjoyed your stay with us and many thanks for the lovely words and fantastic score provided.

We are glad that you enjoyed our Villas, cleaning service, parking and our wonderful location in the south of the island, where relaxation is guaranteed with our stunning views to the Ocean, Mountains and surrounded by a fantastic golf course :)

We are already looking forward to welcoming you soon,
Best regards,
Guests' Relations Team
Hotel Suite Villa María

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Reviewed 31 May 2017 via mobile

We are still here and we have a three bed apartment with a pool. The apartment is lovely and very well equipped along with the fab outside and pool, I would highly recommend this villa. The staff are very friendly throughout the resort. The breakfast is great lots of choice and I loved the singers this morning. A couple of negatives, the pool bar which serves lunch isn't great, the menu
choices and food quality need updating, also there are loads of flies which puts you off eating your meal. The al le cart restaurant looks nice but the men need to wear long trousers which is very old fashioned, you could change that to no swim or sports shorts and it would encourage more people to eat there. We have been to lots of 5 star resorts all of which have a waiter service by the pool we were quite disappointed villa Maria doesn't have this.
My son went to the kids club today and thoroughly enjoyed it although it is really aimed at little ones under 5 I would say.
We have enjoyed our time here and feel it's very good value for money and would recommend it.

Stayed: May 2017, travelled with family
2  Thank Experience74189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa María H, Director de Relaciones con Clientes at Hotel Suite Villa Maria, responded to this reviewResponded 1 June 2017

Dear Guest,

thank you very much in advance for posting your review about your stay at Hotel Suite Villa María, as well as for providing us a good score despite the little services that were not entirely to your liking.

We are really happy that you enjoyed the Villas with your own swimming pool and thank you for the lovely comments about our staff. We are also glad to know that you enjoyed our fresh breakfast with plenty of choices and the singers. We have already praised the chef with your kindly words!

Nevertheless, we are sorry that some of our services didn`t met your expectations. Please, if you are still at the hotel, we would really like to discuss it further directly with you. We invite you to contact our Guest Relations team or discuss it directly at the reception.

Thank you very much again for your kind collaboration and we are really happy to know that, in the end, it's a very good value for money and that you would recommend it.
We will love to welcome you in the near future and offer you a much better experience.

Best regards,
Guests' Relations Team
Hotel Suite Villa María

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Reviewed 24 May 2017

10 of us stayed at Suite Villa Maria on my sister in laws hen do. We are not a rowdy bunch and wanted a relaxed hotel within a taxi ride of restaurants etc.

The hotel is modern and the main pool area is gorgeous and fairly quiet. We had 2 villas - one with a private pool. They were modern, clean and spacious!

The hotel breakfast is fantastic! Has everything you may want including champagne!!

We were about 10 mins taxi into costa adeje or 20 mins into playa de las Americas.

The staff were very friendly and helpful and my sister in law has actually booked to go back with her children later in the year.

Room Tip: Villa with private pool is fab!
  • Stayed: May 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank sophie1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa María H, Director de Relaciones con Clientes at Hotel Suite Villa Maria, responded to this reviewResponded 26 May 2017

Dear Guest,

Thank you very much for sharing with us and other travellers such an amazing review about your stay at Hotel Suite Villa María, as well as for offering us the highest score possible!

It's really a pleasure to read your fantastic comments and to know that everything, villas, breakfast, pools, and in general all our services met your expectations.
We feel very proud in our work knowing that you enjoyed it so much that your sister is coming back soon. Comments like yours is the best reward we can receive from our continuous effort to make the most of your holidays with us!

We are already looking forward to seeing you all soon.
Best wishes from all the staff.
Guests' Relations Team
Hotel Suite Villa María

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