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TBFrank
Hong Kong, China

One night stay near airport.

Review of The Covanro
3.0 of 5 bubblesReviewed 20 Apr 2017
We arrived late evening and arranged to leave after breakfast for our long journey to Kandy, so we didn't really have time to enjoy this place.

First impression was okay, the room was spacious but needs touching up in a few spots. The breakfast was average, the staff were all friendly and the pool looked nice.
I'd suggest looking into cheaper options for one night as I felt we expected more for our value.
Date of stay: April 2017
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janaka J, General Manager at The Covanro, responded to this review
Responded 22 Apr 2017
Dear Guest,

Thank you for time taken and writing above review.

We are happy to earn positive comments and we will utilize adverse comments to correct ourselves in order to serve you better.

Thank you once again pointing out the area to be looked in to and looking forward to be at your service once again.

Janaka Jayasekara
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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          Reviews (169)
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          Show reviews that mention
          All reviews sri lanka long flight nice hotel the hotel staff warm welcome one night stay relaxing place made us feel general manager second visit thank you very much good luck few times nice ambience special thanks restaurant service man made pond
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          82 - 87 of 169 reviews
          Reviewed 10 April 2017

          We recently stayed at this hotel for a wedding and it served our purpose well being efficient and comfortable. The swimming pool was lovely with a competent life guard who oversaw our grandchildren on a couple of occasions.The friendly desk staff couldn't have been better in providing advice and help.
          The negative points were the building works going on all the time outside our room (including during the night)and the disgusting. stagnant pool below our window. This caused a problem with mosquitoes and looked horrible. This spoiled an otherwise comfortable room.

          Room tip: Avoid he noisy building site
          Date of stay: March 2017
          • Trip type: Travelled as a couple
            • Value
            • Sleep Quality
            • Service
          1  Thank jillhayward2014
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Reviewed 4 April 2017

          Rather budget hotel for short stay. Rooms quite clean but need some maintenence. Breakfast very simple and rather for those who don't each much in the morning :) Very slow or/and not working internet.

          Date of stay: March 2017
          • Trip type: Travelled with friends
            • Value
            • Sleep Quality
            • Service
          Thank 786przemeks
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Reviewed 27 March 2017

          Too big, to anonymous, too half-cooked with qite some flaws, seems to be a restplace for people arriving from the airport, or preparing there for their trip home.
          I mention the food, it is less than Sri Lankan standard, mass food.

          Date of stay: March 2017
          • Trip type: Travelled solo
            • Location
            • Sleep Quality
            • Service
          Thank gottfried w
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Reviewed 15 March 2017

          We were on business in the area so we needed a decent place to stay and this is it - the rooms are average (we had a big jacuzzi tub but it leaked in the bathroom, and they had those showers that drain right on the floor which we don't like much) and the beds were average comfort (my husband thought too soft)...the pool area is average (right in front of the dining room) but the food is actually really good (especially the Sri Lanka dinners). Average place to stay if you just want a clean room and good food.

          Date of stay: March 2017
          • Trip type: Travelled as a couple
            • Value
            • Location
            • Service
          Thank EatDrinknbMarried
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 5 April 2017

          Dear Guest,

          Thank you for your descent title of the review.

          Probably you may have graded the Room as average due to technical issue in the bath Tub. My apology for not rectifying the issue prior to releasing the Room.

          We are glad you enjoyed our Food which is one of the major areas we strive hard to maintain.

          Looking forward to serve you even better on your next visit.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
          Reviewed 15 March 2017

          We spent two nights at the Covanro, and had a lovely stay. Our room was very big and clean, and had everything we needed. The restaurant, pool and gym were fantastic, and the staff were all very friendly and courteous. We loved our time here, and only had two issues that made it not quite perfect. Unfortunately, being a transit hotel means that there are lots of people leaving/arriving at very odd times, and we were constantly being woken by the sound of suitcases being dragged along. This may have been because we were in the first room, so all the traffic came past us. The other thing to say is that you need to check your bar bills carefully. Ours was wrong every single time. Once they tried to bill us for two bottles of wine instead of two glasses, and the price for the house red varied massively. When I asked the barman why this was, he said that they'd run out of the cheaper one, and so had given us a different wine instead. I knew was a lie, and after a bit of pressure from me, he admitted that we'd had the same wine, and so adjusted the bill accordingly. We felt like we were being conned, and so stopped ordering from the bar.

          A great hotel with just a couple of things that need attention.

          Date of stay: February 2017
          • Trip type: Travelled as a couple
            • Value
            • Location
            • Service
          Thank Octopus-Fan
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          Janaka J, General Manager at The Covanro, responded to this reviewResponded 5 April 2017

          Dear Guest,

          Overall it was very constructive feed back giving us an opportunity to correct our part of mistakes. Many thanks for your comments.

          We have already taken measures to rectify the noise situation due to night arrivals and trust it will work out to minimize the disturbances.

          Bar matter was bit of serious mistake but in our investigation it was revealed as a technical error. We need to apologize for the inconvenience may have caused in this regard.

          Thank you once again time taken and writing this review.

          Janaka Jayasekara
          General Manager

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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