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24 - 29 of 54 reviews
Reviewed 29 January 2023

My fiancée and I got engaged here. Amazing scenery, positive vibe, and great arrangement. The resort was very clean, food was decent and service was great. We had the most amazing reception and can’t wait to visit again!

Date of stay: January 2023
Trip type: Travelled as a couple
Thank mojib2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 3 February 2023

Dear mojib2023,

We are pleased that you chose Zoetry Marigot Bay St. Lucia for your engagement. Thank you for sharing the highlights of your stay as we are proud to be part of your special chapter. We are hopeful that you return for your wedding or honeymoon celebration. Thank you once again for your kind comments.

Warm regards,

General Manager
Zoetry Marigot Bay St. Lucia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023

My husband and I just returned from Zoetry Marigot Bay and couldn't be happier. We characterize this resort as a "Diamond in the Rough" because it has so much potential. Given the beautiful location and the amazing people, we believe they'll be polished and shining brightly within the very near future! If you are reading this then I'll presume you've read the challenges of lack of chairs/too many stairs, etc. We won't be focusing on these because as a newly opened resort there are always learning curves, unforeseen glitches and supply chain issues. Great organizatons learn from these and grow to be wildly successful. If guests are still talking about these issues 6 months from now that's a different set of problems. We are members of the UVC resort club who've spent almost all of our years at resorts in Mexico, Costa Rica and Jamaica. We chose this resort primarily because we desperately needed relaxation, a peaceful setting and time to appreciate all the good around us. The "Covid Years" took away two of our very best friends. It changed us in so many ways. Zoetry Marigot Bay was exacting what we needed. So, in regard to the good around us...our thanks to Dayne for helping us navigate the everyday routines. You are insightful, intelligent, personable and have all it takes to be a success. Our compliments to Chef Juan - who is undoubtedly more than a Chef - more likely an Ambassador to this resort or the island of St. Lucia! On any given day you will see Chef Juan in the 1461 Restaurant but you'll also see him mixing with the guests, smiling and shaking hands as he walks throughout the resort. He takes the time to speak with you about the vision for this resort - he is articulate, creative and multi-talented. Our best wishes to you Chef Juan. What can we say about the heart and soul of the 1461 Restaurant other than you are an inspiring team of professionals. Hilda, Xena, Wendy - your memorable personalities will be long remembered as we reminisce about Zoetry. Carissa T from day one you captured our hearts with your quiet efficiency, beautiful soul and wisdom beyond your years. Special thanks to Hilda, Wendy and Carissa for singing your birthday greetings to me. Voices of the Angels! Matthew at Hurricane Hole thank you for taking the time to recommend some of the best attractions in the area and Nyim - keep on dancing! Shine on Everyone!

Date of stay: January 2023
    • Location
    • Sleep Quality
    • Service
1  Thank mariehF1757TG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 6 February 2023

Dear mariehF1757TG,

Thank you for taking time from your schedule to share your insight about your recent stay with us. Zoetry is a wellness haven, and you made an excellent choice in choosing us to unwind. We are pleased that we were able to meet your expectations throughout the vacation. Our staff are one of the most valuable assets and we are proud that they extended the unparalleled service that we are known for. Thank you once again for sharing your feedback and we wish to welcome you back home soon.

Sincerely,

General Manager
Zoetry Marigot Bay St. Lucia

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Reviewed 27 January 2023

Stayed at Zoetry Marigot Bay for 6 nights, 7 days. The pros: the food is the best we’ve had at almost any resort. Very fresh, quality food. From massive bacon cheeseburgers and fries to mango jerk chicken salad, it was delicious. We ate on the resort as well as off at JJ’s, Doo Littles, and the Villa. All were excellent. The weather is perfect all year round. It’s rains almost daily but it’s short quick bursts. We did the hiking tour, sip and paint, and rum tasting with the resort. We also did an excursion to see the refreshing waterfall, the mud bath, and snorkeling. Lots of unique fish and overall fun experiences. I did the spa experience and it was nice but don’t expect to do all the extras at this resort. The staff at the resort for UVC were top notch! Dayne, Zoe, and Kamar we’re exceptional. The resort staff, Kaydi, Neal, Tyree were also wonderful to work with. They went out of their way to ensure my birthday was extra special! The natural landscaping around the resort is beautiful! It was a very relaxing environment. Also seeing the yachts was an experience, 90 million dollar yachts to view! All the guests were really friendly and fun to be around.

The cons: the hotel needs renovating. For them to have opened in December, I expected better facilities. We had a junior suite and it’s literally a small room with a bed and bathroom, so we upgraded to the penthouse. While the room had two floors and much bigger space, still renovations were needed, especially in the powder rooms. There were a few broken parts in almost every restroom I visited. Beware the taxi from the airport to the resort is about an hour and very hilly. I have motion sickness and felt every curve. Come prepared with bands or nausea medicine. The service is super slow there. It was like all the waiters were still in training. The room service food ended up being luke warm because of the wait time. I suggest ordering well before you become hangry . They also ran out of certain foods. Bananas for example. It’s their biggest export but they ran out of bananas for 3 days. Also, there was not a gift shop so make sure to bring everything you need or you’ll have to take a taxi into town to purchase anything like sunscreen.

Overall, wonderful experience. UVC plans to open a Secrets there by the end of the year so hopefully the facilities are improved. We are platinum members.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Candicec02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 6 February 2023

Dear Candicec02,

The team at Zoetry Marigot Bay St. Lucia are grateful for your review. Thank you for pointing out the quality of food being the best and the staff as top notch. As a Zoetry we offer a variety of activities on resort to keep our guests entertained. We are glad that you participated and enjoyed them all. Thank you for staying with us for your birthday celebration and we look forward to welcoming you back home for yet another wonderful experience.

Sincerely,

General Manager
Zoetry Marigot Bay St. Lucia

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Reviewed 27 January 2023

We are still in the resort, first day was a tragedy, We came to Zoetry because of the brand, this is our 4th Zoetry, and by far the worst one, when it comes to the service.
First day at breakfast, 30 minutes and nobody even comes to ask if you want coffee or water, whole brekfest was 1,5 hours, this is not what you expect on your vacation.
But miracles happened, and you meet Kaydi :)your concierge, she is a fantastic person, makes everything possible, She is like a little Angel supervising your stay, Another great person is little Olivia, she has smile on her face all day long, we had birthday celebration and with Olivia's and Kaydi's help was phenomenal.
One moe recognition is to bartender Matthew, he is fantastic, did more than we could ask for, thanks to this people this vacation is great

Date of stay: January 2023
    • Rooms
    • Cleanliness
    • Service
Thank beatal926
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 3 February 2023

Dear beatAL926,

We thank you for taking time to share your feedback and extend our apologies for your breakfast experience being delayed. Thank you for your brand loyalty and we assure you that your concern is being addressed with the Food and Beverage Team. As a new Zoetry, we are working tirelessly to ensure that we offer the service and maintain the company's standards. Thank you for mentioning our employees, they are all stars and provide excellent service. We appreciate you taking the time to share this review and hope to host you in the future.

Warm regards,

General Manager

Zoetry Marigot Bay St. Lucia

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Reviewed 26 January 2023

I had been to the Marigot Bay Resort a few years ago and was not particularly impressed. However, this time it was just amazing. Everything, starting with being picked-up the airport, to check-in, to the guestroom, to the food options, it was all wonderful.
The staff was amazing. They are all very helpful and kind. Saul, the GM is very personable.
They have very spacious and modern rooms, that include a kitchen, a Nespresso coffee maker (with as many pods as one wants) and washer-dryer.
Wifi service was very good throughout the resort.
The food offering is very good, the resort has 3 different restaurant options within it and two others, that are also part of the all-inclusive, in a little retail area right outside.
The resort has its own marina, where we took a boat tour to the south of the island.
We will definitely plan on going back.

Room tip: All rooms are good. Some have a private hot-tub right outside.
Date of stay: January 2023
    • Value
    • Rooms
    • Service
1  Thank Eduardo P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Saul Nunez, General Manager at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 3 February 2023

Dear Eduardo P,

It is delightful to know that you are impressed with our property and that your entire stay with us was memorable. At Zoetry Marigot Bay we aim to create personalized moments for our guest through our service. We are always ready to welcome you back home!

Warm regards,

General Manager
Zoetry Marigot Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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