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Reviewed 10 January 2023 via mobile

What great stay, what an amazing hotel!

We loved every second at the Zoetry resort in St. Lucia. We were warmly welcomed at the check in and as our arrival was earlier than expected, our rooms were not ready yet, but it was lunch time and we were hungry, so we had some outstanding sushi and healthy salads with delicious cocktails at the bar in the pool area. When we got there they just fished a proper sized tuna and cut it n front of the guests, which were interested observing that. I really love authentic kitchen like that! Our rooms were flawless, my room was a junior suite and my colleague had a normal sized room, but also the smaller room (no living room/kitchen) had everything you need, spacious bath room, very comfy big bed and amazing views to the bay area. For the first evening we choose to go to the rum cave, delicious cocktails, cold beers and all my favourite bar snacks, like coconut shrimp and super tasty empanadas. Never experienced such a great atmosphere in an all inclusive resort bar, in my life - good music and open till midnight We spend the following day at the pool area, two pools on different floors - one big pool attached to the pool bar and a smaller one on the lower floor. Loved the pool in the morning, during the day (due to the shape, you can still do your training while others enjoy a drink in the pool) and especially when it was absolutely quiet in the evening. We enjoyed sushi and cocktails again on our sun beds (plenty of them and always enough towels ;) On our second evening we went for dinner at the 1461 restaurant, we had to wait a bit for a table (we had no reservation) so we enjoyed another great cocktail at the bar close to the restaurant. Its a small well thought out menu and our dinner was again overwhelming. Still can’t believe that we had such a delicious evening at an all inclusive restaurant, loved it how they never give you that feeling. Also want to point out that the hotel was almost fully booked when we were there - quite impressing considering the service we received! I even went for breakfast on our last morning (normally not my time to eat) just because I was curious - breakfast is also served at the 1461, beautiful view, lovely breakfast. Thank you very much for that wonderful stay, we’ll definitely come back. Can’t say anything negative about it, if you want to enjoy yourself, accompanied with delicious food - that’s your hotel! All the staff members were charming and attentive, but my special thanks goes to Juan, I guess he is the main chef, who leads his kitchen brigade with a clear vision, created authentic delicious dishes and shows a kind of engagement on all parts, I’ve rarely experienced with a chef. You guys are amazing, keep up your wonderful work

Date of stay: January 2023
Trip type: Travelled on business
3  Thank christinaj503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carleen Isidore, Owner at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 12 January 2023

Dear Christinaj503,

We thank you for sharing your positive comments about your recent experience at Zoetry Marigot Bay St. Lucia. Our team aims to exceed guests' expectations by displaying unparalleled service and warm hospitality. Your feedback will be shared, and we hope to welcome you back to our tropical oasis.

Warm regards,

General Manager
Zoetry Marigot Bay St. Lucia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2023 via mobile

I’m reading these reviews and feel wistful - how come you all had the experience I wanted to but didn’t have? Is it because I travelled solo? Maybe the hotel only treats couples well?

Prior to me checking in, I had a friend with her husband and 2 kids check out early from her week long stay - she said the food and service were appalling. I thought she was exaggerating. She wasn’t.

The lack of service - maybe to me as a solo Traveller - is at every turn. And This is from barely even being on the property! I’m out most of the day on excursions.

The staff themselves are mostly friendly. Mostly meaning they smile and say hi with warmth. But say you are waiting to be seated for breakfast, no one pays attention to you for 10 minutes or even acknowledges you’re there - it was like this everyday for the duration of the stay. Same thing once you’re seated.

Or say you place a room order, it doesn’t arrive for a good 2 hours - every single night. And the order is wrong every night that it arrives.

One night - asked for a coke. They said they were out of soda at the hotel. That was a new one.

They almost charged me twice for a room booking until I insisted that I pre paid. They forgot noting the taxi booking to airport. Good thing I double checked because by that point I knew the service was abysmal.

I would worry to bring my kid here. Or older parents. It’s one thing for me to wait for a meal, an ask - it’s another thing when you’ve got kids or elderly folks.

The property bills itself as having a kids club. It doesn’t. That’s another reason.

For an absolutely stunning view I wish the hotel itself had better service. I want it to. The hotel - formerly Capella and prior to that Discovery means rooms with wear and tear. You see it. Fine with that too because of the views. But when the food and service is so bad it’s hard to ignore.

I wonder again - was this because I’m a solo female South Asian traveler?

In true Canadian fashion, I’m sorry I had to write this review. The Saint Lucians are a warm; kind people. This property doesn’t represent that well at all.

Room tip: The door to the hotel room is glass and see through. Spa amenities only with service booking. Food menus same everyday. Rooms have wear tear
Date of stay: January 2023
Trip type: Travelled solo
2  Thank Navigate47388704562
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carleen Isidore, Owner at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 12 January 2023

Dear Navigate47388704562,

Thank you for choosing our property for your solo trip. We are happy that you enjoyed the stunning views of the bay and regret that the service was lacking. Your feedback is very valuable, and the necessary measures will be taken.
We are hopeful for another opportunity to host you so that you may experience the true Zoetry service.

Warm regards,

General Manager
Zoetry Marigot Bay St. Lucia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2023 via mobile

Amazing! We had a 7 night trip planned, got there and extended 2 more nights. The resort had been open 1 week as The Zoëtry. Beautiful. Clean. The staff, Renata, Dave, and Brenda…service, food, ect. Great personalities!!!! The UVC staff , Rochel and Karissa were our Butlers…anything you needed they were there..dinner, spa, taxi, laundry, romantic dinner, recommendations for tours, anything you needed with the help of Chester, Karan, Jamar, Dayne, and Zoe. Arlene, Vip member’s service rep.. was the Best. Anything you ask, she would find the answers to everything. We were having such a great time and wanted to stay couple days longer. She made it happen! The best VIP we have ever had.. The food was excellent. The Chef and Food manager .. every meal was excellent. Presentation of the food!!!! I know this is a long review, but the resort is quit, relaxed, amazing food, clean, very friendly staff. They all called you by 1st name from day 1. We loved it and can’t wait to go back.
Tours… the Friday night street dance was lots of fun. The mud bath tour and seeing the Pitons was a great tour.

Date of stay: December 2022
Trip type: Travelled as a couple
2  Thank GlobeTrotting306073
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carleen Isidore, Owner at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 12 January 2023

Dear GlobeTrotting306073,

Thank you for choosing our resort for your vacation. We appreciate you taking the time to share such a lovely review with us. Our team thrives on surpassing guests' expectations, and we are delighted that your stay was impeccable. We are excited to welcome you home when you do return.

Warm regards,

General Manager
Zoetry Marigot Bay St. Lucia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2023

We stayed 5 nights in this beautiful hotel and the grounds and service were incredible! I understand that we are in the Caribbean and everything is island time, but the staff is very friendly and the food was excellent. We left the hotel for the Gros islet party Friday night and it was worth the trip to get there.
Many thanks to all the staff, especially Kaydi, Roshel, Sina, and GM Saul Nunez. I travel often and will definitely be back for a longer stay.

Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank jessicahA4783WU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carleen Isidore, Owner at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 4 January 2023

Dear jessicahA4783WU,

Thank you for your positive contribution. We are elated that your five-night stay was incredible and what you anticipated. We are eager to receive you for a longer stay with us soon!

Warm regards,
General Manager
Zoetry Marigot Bay St. Lucia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2023

This resort is tucked into Margot Bay with a small marina that docks amazing sailboats and private yachts which are fun to see. Our room was spacious, with dark wood tones and plantation shutters, comfy on the rainy days.

I enjoyed starting my day with either Yoga or Pilates at 8am. Jay, their onsite instructor was excellent; he was always very inviting, and professional quickly correcting each class participant to ensure correct form.
Breakfast was great, but lunch and dinner were always fantastic! As a frequent traveler, we like to engage the hotel staff and hear about the local culture and understand the challenges of island life. For example, the majority of food consumed on any small island is imported and very expensive due to heavy import taxes, when in Jamiaca the island ran out of limes, and avocado. Knowing this we were thoroughly impressed at the amount of gourmet and options prepared by Chef Juan, Chef Michael and their culinary staff. Their poolside Tuna Shashimi, shush and poke bowls were excellent. At dinner, the beef brisket and lamb shank were 5 star.
Hats off to the pastry chef, from what I understood everything is made fresh daily and it showed.

Being a smaller resort, they had fantastic variety nightly live music, we enjoyed singing along (to ourselves) and conversing with others guests in the bar lobby.

Definitely go on excursions during your stay. We rented a catamaran and visited the famous Piton mountain and stopped for snorkeling at sugar beach, absolutely beautiful! We also did the chocolate making experience at Project Chocolat which was a unique experience, we took home with us “chocolat” bars that we made from scratch and sampled a variety of dessert liquor all made on-site.

We left just as the resort had hired an Entertainment staff for daily activities, which from what we heard, will be a treat for future travelers!

In closing, this is a new resort, just having opened in December, with a few details to yet be attended, but we didn’t mind. What did annoy us were a few couples that came on vacation with the mindset to complain - you know the type - miserable in their own lives and so accustom to complaining - this is their joy unfortunately. This being said we did meet other lovely guests and had a great time conversing with them.

We will definitely try to make it back next year, thank you Zoetry for a beautiful, relaxing, enjoyable vacation!

Room tip: Enjoy the expression / coffee machine in room! Amazing coffee, I am looking to purchase the same machine for my own home!
Date of stay: December 2022
    • Value
    • Location
    • Service
5  Thank michaelaf792
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carleen Isidore, Owner at Zoetry Marigot Bay St. Lucia, responded to this reviewResponded 4 January 2023

Dear michaelaf792,

Your positive and kind review is much appreciated. Thank you for highlighting our team members by name as they enjoy satisfying all our guests. Zoetry is known for sharing the destinations history and culture and we are elated that you were able to grasp this from your visit. We anticipate your return home next year for yet another enjoyable and relaxing vacation.

Warm regards,
General Manager
Zoetry Marigot Bay St, Lucia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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