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1 - 6 of 593 reviews
Reviewed 11 October 2022 via mobile

We stayed 3 night after putting our boat to bed for the winter. We paid about £135 a night.
Our “side view of the sea” was amazing. Much better than we expected.
We were on the 1st floor. Higher up would have been even better.
The room had a very creaky bed and none of tbe furniture matched. Our bed was a 4 poster but with no curtains.
Balcony nice but very close to next door’s - higher up they have screens between
We like a bath so no problem with the bathroom.
Pool - we only tried the outdoor one. It was cooler than the sea. We had lying out beds on tbe beach but they were the standard mesh ones, not the thick cushioned ones shown in the hotel pictures.
Lounger chairs round pool had some padding.
Towels provided every day as you wanted them.

So I would give this a 5 if it wasn’t for the bed.

Also, we noticed that the hotel was offering free 1/2 board for stays of 3 or more nights. We enquired and were given it.

The cost would be €30 per person. This is breakfast and buffet dinner.

The first night was a disaster. We went early (730) as the reception lady said that Greeks eat late.

We got caught up with 2 coach loads of elderly Greeks so the queue was awful. There was a big salad bar but mainly with separate ingredients- eg tomato, pepper, cucumber. Lots of dips and some dolma, cheese, salami. Same each night.

Hot food was a mixture, same fish (perch) each night - in a different sauce. Chicken, meat balls, pasta. One night there was octopus (very good) another squid. It was ok but bland and not that hot. Breakfast was nice. Lots of salad and fresh fruit plus hot food - again not very hot.

Lunch snacks were expensive - double or triple what you pay in a local taverna eg €14 for Greek salad, €14 for a club sandwich.

There was no carafe wine and teb cheapest bottle was €18

So again, it was a 3 not a 5 for food and drink.

I would stay again as it is a lovely location. But I would eat out rather than pay for 1/2 board. As it was free / include. we ate in the hotel. I wouldn’t pay €30 per person per day. We ate out locally for €30 -€60 for 2 including wine - much nicer food.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Womble422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
George Kalantzis, Guest Services / Front Office at Grecotel Filoxenia, responded to this reviewResponded 12 October 2022

Dear Womble422,

Greetings from Kalamata & Filoxenia Hotel!

Please allow us to share our gratitude for such a kind and thorough review of your recent experience with us.
We are glad we offered a lovely experience overall which made you wanting to stay here again. We are very sorry for the
incidents you mentioned during your meals which we already examine carefully in order to be avoided from happening in
the future.

We wish you all the best!

Yours truly,
Grecotel Filoxenia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2022

This was our first time in a Grecotel. The website looks good and we wanted to stay some time in Kalamata during our roadtrip. We were very disappointed.

What we did like was the Garden area (green, lovely trees and well kept) and the reception staff was really friendly and helpful. The hotel is directly on the beach and most rooms have a side view to the sea.

What we did not like
- The price, too much for what you get. We had way better hotels on our roadtrip for less.
- Everything looks outdated (except the garden)
- The room is outdated, it looks tired and the air roosters blow a weird rotten smell into the room
- The bathroom has a bath with a shower and a plastic shower curtain. I think I have not seen one in 20 years but here it was in a so called 4 star hotel.
- The breakfast buffet has many options but it lacks in fresh veggies and variety of fruit. No eggs to order.
- There is always loud music in the lobby and in the restaurant during breakfast
- There are no tea or coffee making facilities in the room
- There is no insect screen for the balcony door so you need to close it early evening

Date of stay: October 2022
    • Location
    • Sleep Quality
    • Service
Thank VitallyGlobal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
George Kalantzis, Guest Services / Front Office at Grecotel Filoxenia, responded to this reviewResponded 12 October 2022

Dear VitallyGlobal,

Warm Greetings from Filoxenia & the beautiful city of Kalamata!

Thank you for choosing our Resort for your stay as well as for posting your impressions on TripAdvisor.
We would like to reassure you that all of your comments have been noted carefully and have passed to the
Management for evaluation. One of our main goals here in Filoxenia is to continuously improve the services and the overall
experience we offer to our guests and your feedback guides us to that direction.

We offer you our sincere apologies for any inconvenience caused durin your time here with us and we hope to have
the pleasure to accommodate you again in the future.

Wishing you a lovely day!

Yours respectfully,
Grecotel Filoxenia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2022 via mobile

Pulling up to this hotel, my girlfriend and I both thought this can’t be it. The pictures online are so heavily photoshopped this did not look like the property. It was empty when pulling up but I walked in and it looked old and dingy I asked to see the room first. This place reminded me of a retirement home. When I saw the room there was no way we were going to stay there especially since it was not as pictures and that is not what I paid for. If you are looking for a nice hotel, this is not it. I then left and asked for a refund which I am in despute of now but they are refusing due to a non cancellation policy. Policies work two ways and the hotel did not provide their end of the agreement - not as portrayed at all.

Room tip: Stay else where. The Horizon Blu down the street was 10x better for nearly the same price
Date of stay: September 2022
Trip type: Travelled on business
1  Thank Mobile31581953101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
George Kalantzis, Guest Services / Front Office at Grecotel Filoxenia, responded to this reviewResponded 12 October 2022

Dear Mike Harcarik,
Greetings from Grecotel Filoxenia!
Seizing the opportunity given by your review, we would like to make some clarifications regarding
your reservation.
From the moment you arrived and stepped into the Lobby you requested to cancel the reservation because our premises
seemed old to you. You did not even want to see your room at the first place. After our colleague's proposal you went to see your
room but you saw it only from the doorway.
Upon your return to the Front Desk, you asked to cancel your reservation and our colleagues advised you to speak directly with the online agency you booked initially. No refund was mentioned or confirmed by us.
The agency contacted us to request a refund with the justification that you could not travel due to illness! We explained to the agency what happened and rejected the request. Policies do go both ways and flexibility is applied when there is a serious reason to do so.
We wish you all the best for the future!
Kind regards,
Grecotel Filoxenia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2022 via mobile

Amazing holiday 25/9/22 lovely spotlessly clean hotel room 106 the best room with pool view and close to the beach, George pool and beach barman is amazing friendly helpful and a very hard worker - thank you (even though you forgot the nuts) Harris the pool lifeguard so funny and very knowledgable for a Scunthorpe supporter!
Only thing that was of poor quality was the food we were B&B only but it was very repetitive and not the best quality! Luckily we ate out every evening
We had a fabulous stay in a perfect location and will definitely return soon!
Thank you

Room tip: Take sea shoes as a rocky beach making getting in and out of the water a bit tricky but so worth getting in!!
Date of stay: October 2022
Trip type: Travelled as a couple
Thank Journey24212869456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
George Kalantzis, Guest Services / Front Office at Grecotel Filoxenia, responded to this reviewResponded 5 October 2022

Dear Journey24212869456,

Good morning from Filoxenia!

We would like to thank you for such a wonderful review. Your kind words have been communicated with George, Harris
and the rest of the Staff.

Wishing you all the best!

Kind regards,
Grecotel Filoxenia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2022

Wonderful hotel with very professional and helpful staff. I would like to thank Anastasia and George at the spa of the hotel for their excellent services. The hotel is clean with great food and amazing beach. We will definitely visit it again.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank kleotriant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
George Kalantzis, Guest Services / Front Office at Grecotel Filoxenia, responded to this reviewResponded 11 August 2022

Dear kleotriant,

Good morning from Grecotel Filoxenia in Kalamata!

Thank you for sharing your impressions from your recent stay in our Resort.
We are delighted to read that you had a relaxing vacation. But we were more than happy when you mentioned about
the professionalism and efficiency of our staff. Anastasia and George have been informed about your special reference to them.

Wishing you a lovely summer ahead!

Yours truly,
Grecotel Filoxenia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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