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Reviewed 5 October 2016

Stayed for two nights as part of an organised tour. The hotel is centrally located, close to the old town and looks well-maintained from the outside. The decor inside is quite dated however and is overdue for a refurbishment.

The bedrooms have the typical decor of a business hotel from the 80's - little charm, impersonal and worn around the edges. The wear and tear was even more apparent in the bathroom; the shower screen was black with mould at the bottom and the shower control had obviously broken off and been fitted with a makeshift lever. The walls to the bedroom and bathroom were very thin so we could hear the person in the next room making a phone call.

Although the Reception staff were smiling and friendly, the woman in the breakfast room was miserable every morning and was very slow to replace breakfast items or plates when they ran out.

It's definitely not a place I would book myself, but just about adequate for the two nights we stayed on the tour

  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank car0girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2015

I've been with my girlfriend at new years'eve and was the only accomodation to have a room available at reasonable price that night in the area. The lady at the reception was very nice so we were ok that night and enjoy the new year's eve.The place needs however refurbishment works. Few weeks after that happened I needed a room early in the morning just for myself and the young guy at the reception didn't want to give me a room saying it was a waste to spend money just for few hours and ask me to come back after 10 am. That was very rude, I told the guy there was no money issue and he refused me again to let me in repeating the same thing he already told me. Then I went to another hotel and got a room with no problem.

  • Stayed: January 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank NicoRinaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsvevia, Guest Relations Manager at Hotel Svevia, responded to this reviewResponded 23 April 2016

Dear Mr. Rinaldi,
I apologize for what happened. We inquired about the issue. Our staff said what he meant by asking you to come back later was that the first room available was after 10 A.M.
I'm assuming all this has been just a misunderstanding. I have already instructed my employees to be more exhaustive in explaining the reasons behind their seeming questionable requests.
Please accept my apologizes again, I hope this incident will not affect your positive view of our establishment.
Best regards

Cristiano Mei

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Reviewed 5 May 2013

for all the ones which try to avoid to enter Altamura by car ! Since it is very close to the center, in a few passes you're in the middle of town. Despite the structure makes a bit a tired impression (maybe lack of ideas what makes one place different to the other, maybe the still running work in progress ?), the staff is super-friendly and as written by Sarika75, you feel home .....Not to mention all the advises for restaurants etc. received from them......

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelsvevia, Manager at Hotel Svevia, responded to this reviewResponded 23 May 2013

Thank your for your feedback,

It's always a pleasure to hear from a satisfied customer.

We are glad you and your family enjoyed your stay in our hotel and in Altamura.

Your words gives us the enthusiasm to improve and work better.

Should you pass by our town again in the future, we will be more than happy to have you as our guest.

Kind regards,

Cristiano

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Reviewed 3 weeks ago via mobile
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Stayed: October 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: October 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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