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6 - 11 of 1,007 reviews
Reviewed 8 August 2019

There were so many things that need to be worked on in this hotel starting with a longer shower hose, squeaky doors that make huge noises, water that constantly changes temperature on short notice, etc., etc. When we got there the refrigerator and TV were broken due to circuit problems and the boss Brice tried to explain to me that this was the usual temperature of the mini-bar. The hotel got it fixed after several days. I could keep going but will stop here. Hotel has a great location, courteous staff and a nice pool which is very small.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank MichaelJ2142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brice_Sannac, Gérant at Les Elmes - Hotel & Spa, responded to this reviewResponded 9 August 2019
Google Translation

Bonjour Monsieur Jansen,
Comment oublier un client comme vous ! A votre arrivée dans la chambre 30, vous avez installé le parfait équipement de camping avec bouilloire etc... ce qui a entrainé une coupure électrique de sécurité de vos prises de chambres (que vous avez interprété comme une panne!). Vous avez vidé le mini-bar de son contenu pour installer camembert, jambon, beurre ... ne manquait plus que votre vin ... qui a été mis en suivant. Malgré nos différentes alertes sur le fait que le mini-bar n'est pas un frigo mais un contenant permettant aux boissons et gourmandises d'être à 6°C (un frigidaire est entre 2 et 4°C) vous n'avez rien voulu entendre. Cela pose un problème d'hygiène pour l'ensemble de l'établissement et un problème sanitaire pour votre personne.
Vous êtes restés 6 nuits dans notre établissement sans aucun petit-déjeuner ni repas dans l'un de nos 2 restaurants !!!
Pour ce qui est de la température de l'eau, nous avons controlé dès votre premier signalement mais il apparait que c'est un problème d'utilisation du mitigeur thermostatique ...
Nous sommes vraiment désolé que votre expérience dans notre établissement ne vous ai pas donné entière satisfaction, que vous ayez jugé la piscine balnéo chauffée trop petite, mais ne pouvons que vous conseiller pour un prochain séjour de réserver une location de maison avec cuisine qu'un séjour dans un hôtel.
Bien Cordialement,
Brice SANNAC

Traduction en Anglais :

Hello Mr. Jansen,
How to forget a customer like you! On your arrival in room 30, you have installed the perfect camping equipment with kettle etc ... which has led to an electrical safety shutdown of your rooms (which you have interpreted as a failure!). You emptied the mini-bar of its content to install camembert, ham, butter ... only missing your wine ... which was put in following. Despite our different warnings that the mini-bar is not a fridge but a container allowing drinks and treats to be at 6 ° C (a fridge is between 2 and 4 ° C) you did not want anything hear. This poses a hygiene problem for the entire establishment and a health problem for you.
You stayed 6 nights in our establishment without any breakfast or meal in one of our 2 restaurants!
As for the temperature of the water, we checked at your first report but it appears that it is a problem of use of the thermostatic mixing valve ...
We are really sorry that your experience in our establishment did not give you complete satisfaction, that you have judged the heated pool balneo too small, but can only advise you for a next stay to book a rental house with kitchen that a stay in a hotel.
Best regards,
Brice SANNAC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019

Best hotel, best location, best chef, best staff and best beach! In Banyuls sur Mer.
Everything functioned to our satisfaction from reception till chech out.
Restaurant menu was super, breakfast extraordinary and the new tapas restaurant excellent.
We will be back!

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leifborkpetersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2019 via mobile

Our one night here was an adventure during which an alarm went off during the night and the electricity tripped four times during the evening - but for me this hotel and its position for swimming on the beach and walking nearby was a delight. We opted for half board which offered a rather narrow choice for dinner but the view from the dining room looking towards the sea is splendid. The traffic from the road is a bit insistent and the hotel is currently undergoing some building work - but to find a quality family run hotel nowadays is a rare treat.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank LesFlamantsRoses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2019

We planned to stay 4 nights but checked out after 2. On the first night my wife became sick after dinner. We think it was undercooked cod. She spent the next 24 hours in bed. When I went to breakfast and dinner alone the next day and explained that my wife was ill, none of the hotel staff cared to ask about her well being or offer any help. The next day we decided to check out even though the original plan was 4 nights on a half board basis. The breakfast or dinner was nothing special so we thought there was no reason to stay longer. The manager charged us for an extra night that we did not stay on some feeble excuse that we had changed our booking.. As it was Christmas Day when we checked out, I was feeling generous and paid up for 3 nights.

Date of stay: December 2018
2  Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2018

Beautiful location with amazing views. The staff is really friendly and make you feel comfortable from the first moment. The hotel has been fully refurbished with good taste.It is a total recommendation and a place that we will definitively will go back

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank josepg838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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