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12 - 17 of 726 reviews
Reviewed 8 August 2018

We spent one night in the hotel, on the way to a wedding in Central Sardinia.
The facilities are not bad at all, but the hotel definitely caters for volume rather than quality. It also caters for longer term stays rather than for those tourists who are there for 1 or 2 nights.

The entire "we do not accept cash anywhere, you need to load//top up a cash card to use around the hotel", "you need to pay a deposit for the pool towels" just makes the stay unpleasant from the very beginning.

We also found the staff to be quite rude and rigid. In particular I am tempted to mention one of the ladies in reception (if anyone from the management reads this - she was on duty during the afternoon of Friday July 27th). She was unbelievable rude and/or badly trained for the job, when she asked us to stand right in front of her rather than slightly diagonally across reception, otherwise she would not talk to us!!!!

Reception also insisted to keep our passports and only hand them back upon departure, which is illegal.

As we were going to a wedding, we needed to iron our freshly unpacked outfits for the following day. The laundry room where we were sent to iron our clothes was the filthiest I have ever seen. I have had to vertical iron the clothes so that they would not touch the dirty ironing board or the floor.

Last, but not least, we tried to avoid the cowboy/cowgirl dressed staff and the buffet meals and went for a booking at the Pizzeria on site. Nothing to write home about...

I am glad we were only there for 1 night. Otherwise we would have changed hotels.

Room tip: Pick a different hotel
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank letimcmanus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2018 via mobile

Many thanks to the animation team of Horse Country! They are adorable and really hardworking. Yesterday they presented their version of "The greatest showman". Incredible! So much energy and expression. Especially the "Never enough" song (performed by Veronica), I think everyone in the audience was moved. It's hard to believe they're not professional actors. Thank you guys,keep it up!

Date of stay: August 2018
Trip type: Travelled with family
3  Thank Tatiana A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2018 via mobile

I really like this place and I can recommend it to everyone. I like horses and stable so much. I especially want to thank Nataniel on info point, he is so friendly and proficient.:) He must win the challenge against Paola.

Date of stay: July 2018
Trip type: Travelled with friends
Thank Laurakk00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2018 via mobile

Awesome place. I would recommend it to everyone! (: Horses were so lovely and cute!! Service was really good and everyone were helpfull. Beach was nice and pool was big! (: I would come back again. Thank you!!

Date of stay: July 2018
Trip type: Travelled with friends
Thank horse16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2018 via mobile

I been in this lovely place in the green. I really like the building, the animation was really good and addictive! The spa was super!! I wanna really say thanks to the guys on the bar cedro, Sandro and Billo for them cleverness and a aviability!! They are very good team!! They make your day smile!! Very good experience!

Date of stay: July 2018
Trip type: Travelled with friends
3  Thank kevinpO4638JS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Commerciale_HC, Sales Manager at Horse Country Resort, Congress and Spa, responded to this reviewResponded 22 October 2018

Dear Kevin,
Thank you very much for such great review!
We are very happy to see your review!
We work really hard to offer the best experience to our Guests, so we are happy to see that reflected on your last stay.
Honestly, where are just there to help with whatever you need.

We will also report your compliments to Sandro and Billo!

Hope to see you again soon !

Kindly regards,
Jimmy Anedda
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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