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Traveller rating
3,034
1,565
457
143
89
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All reviews chill out bar privilege lounge privilege package sea view maria jorge mirador restaurant evening meal a la carte half board plenty of sunbeds great holiday reception staff buffet restaurant high floor foam party plenty of choice bottle of cava
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Reviewed 4 weeks ago

We stayed at Gran Tinerfe for almost 2 weeks and we were very satisfied. The only minus is the understaffed reception and everything there takes a bit too long. We did online check-in and thought that it would take shorter time to check-in, but the opposite was the truth. But other than that, everything was perfect:

+ Our room was great, with a great view, always cleaned very nicely
+ Food was really good and the restaurant and the waiters/ cooks were very good and fast. Because of corona we had to reserve a time for dinner. I would keep that even after the pandemic - the restaurant was never too full.
+ Staff was great, everybody was nice and wearing a mask
+ Location near the beach was excellent
+ Nice & modern hotel
+ Spa / Massage was excellent!

- The only minus was above mentioned understaffed reception.

I totally recommend staying at this hotel and I would return.

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Viviana S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Stayed at this hotel for a week during 29/08/2021 - 05/09/2021. Everything was impeccable! Reception staff were very friendly on arrival and also offered us a glass of fizz to start the holiday. They were very helpful with information on where Covid-19 tests could be taken for arriving back into the U.K. They were also very quick to resolve any issues. On arrival our air conditioning was leaking, this was fixed the moment it was reported. Reception also provided a late check out upon request. This allowed a check out time of 18.00pm rather than earlier in the day. The hotel itself is beautiful, with a wide range of facilities which cater to all needs. The main buffet restaurant has a great selection of food and drink, with many fresh food options cooked to order. On arrival at the restaurant my friend and I were usually greeted by Elisa who was very gracious and informative. She also helped with restaurant recommendations outside of the hotel which was very much appreciated. Jorge took care of us splendidly and always saved the same table for us every lunch time where possible. His service was perfect every time and was extremely polite. At breakfast time there was also a wide range of fresh smoothies to choose from as well as Crepes, Pancakes, Omelettes, Eggs and Meats. There is also on-site cafe (Mikes Cafe) which offers a range of coffees, milkshakes, smoothies and cake. A special mention to Alfredo at Mikes Cafe who’s service was incredible! He is an asset to the hotel and nothing is ever too much! The entertainment both day and night was also magnificent. The team Dani, Marina and Rita were outstanding and friendly! They provide an array of activities during the day such as Aqua Aerobics, Archery, Darts, Shuffleboard, Pilates, Bowls (which is on the beachfront) and many more. They also host a Foam Party every Wednesday with a DJ and performers. Each evening a different show is organised wonderfully by Dani & his team to keep guests entertained. They are all well organised, helpful, polite and magnificent at their jobs. The hotel would be very quiet without them and they most definitely kept us entertained even if we never joined in the activities (minus darts). They were always happy to have a conversation or leaving us snoozing poolside. They were a big part of the holiday and it would not have been the same without them. We never got to know Rita as much as Dani and Marina as she was only there on the final 2 days of the holiday, however she was outstanding from the moment she arrived, especially her Aqua Aerobics. Thanks for making us laugh :) There is also a Sunset Terrace Bar which provided the most scenic view and chill out vibes. This is the perfect spot to watch the sun go down after a hard day sunbathing. There is an on site Spa which I never used but it had daily offers. This was very popular with other guests in the hotel as there was always someone making a booking. Overall the stay was 10 out of 10 and I would highly recommend and will be sure to visit again. The hotel is very clean and Covid-19 secure with hand sanitiser placed around the hotel. All staff follow Covid-19 protocol and wear masks throughout the day both inside and out. I would like to thank the staff for making the stay perfect for the first holiday after Covid-19 and look forward to returning. - Alisha & Hayley

Date of stay: September 2021
Trip type: Travelled with friends
2  Thank alishaj144
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Just returned from a 4 night break at this hotel and will definitely return.

Staff could not have been more helpful and starts with the fantastic reception team that couldn’t do enough to explain how everything at the hotel worked and we got the best out of our stay.

Would highly recommend the all inclusive option as great value. This option includes lunch in the sea view restaurant, snacks at the pool bar and everything in the coffee shop, all of which are fantastic.

A visit to the Tenerife dining experience is also a must Asensen and is also included in the all inclusive option.

The drinks are really good with lots of premium brands included, and the cocktails are great! If your not all inclusive a gin and tonic is 11 euros and cocktails between 6 and 7 euros.

Lots of space around the pools plenty of sun beds, day beds and umbrellas.

Great location with direct access to the beach.

The evening entertainment is varied and something for everyone, from pool foam party, to Arabian night and a Beatles vs Stones show which was excellent.

Date of stay: September 2021
Trip type: Travelled with family
2  Thank lbolam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 September 2021

Nice hotel. Very clean, great room, staff very friendly and helpful. Lot of choice in the buffet restaurants. Three swimming pools. Evening animation is extremely loud and goes on till very late. Impossible to sleep before midnight. Music is way too loud. Lots of pubs and bars around the hotel. Loud live music all around. If you want to rest or go to bed before midnight than I don,t recommend this hotel. This is a huge issue for us and that is why we won't come back.

Date of stay: September 2021
    • Value
    • Cleanliness
    • Service
4  Thank Titatovenaar123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 September 2021

Fabulous holiday.All very clean and tidy .great food and drink. But what makes the place fabulous is the staff. There are far to many to mention but everyone was so friendly right down to the gardeners and maintenance men. The pool area was cleaned down every morning and a real big effort went into stopping people reserving sunbeds. A few minor issues in the room were reported and dealt with and resolved immediately. Special mentions go out to Fernando in the restaurant who attended to our every need. Vanessa and Alfredo who remembered our drinks at the bar and Mike's . Finally the entertainment staff, Dani, Marina and Rita. I can't say enough about them for putting on an amazing entertainment programme. They are enthusiastic and friendly and a credit to the company .

Date of stay: September 2021
Trip type: Travelled with family
3  Thank AbigailsParty042
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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