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Reviewed 21 January 2022

Had such a 2 days wonderful short gateway. Strategic hotel, nearby Genting Premium Outlet and shoplots for food hunting.

Beautiful rooftop view, gorgeous pool. I had the opportunity to scout all the area and it is lovely. Nice garden terrace at level 5 too.

Our room was spacious and clean. We can open our window which give us fresh breeze. Happy me!

All the staff are friendly and helpful. Kudos to Swiss Garden Genting Highland.

Date of stay: December 2021
Trip type: Travelled with family
Thank Shamimismail
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
latifah Mohd Nor, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands, responded to this reviewResponded 9 February 2022

Dear 462belam,

Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience.

Regards,
Latifah Mohd Nor
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022 via mobile

Room was okay but since its more like suite concept should be they prepared at least cutleries and plates. Or At least can also prepare hair dryer inside main bedroom. But overal Everything was okay but during night time from 12am-2am there have a group shouting non stop (maybe drunk) and my baby was cranky whole night. Tq

Date of stay: January 2022
Trip type: Travelled with family
Thank Curiosity05190245270
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
latifah Mohd Nor, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands, responded to this reviewResponded 9 February 2022

Dear Curiosity05190245270,

Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience.

Regards,
Latifah Mohd Nor
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022 via mobile

So far so good.. my kids happy staying here & ask come back soon..all staff freindly and helpful..
Breakfast ok ok i give 3 star ..
Swimming need follow sop by schedule my kids not so happy about that but for me ok easy for me ask to stop swim......

Room tip: A lot parking lot
Date of stay: January 2022
Trip type: Travelled with family
Thank Dinda3030
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
latifah Mohd Nor, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands, responded to this reviewResponded 9 February 2022

Dear Dinda3030,



Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience.

Regards,
Latifah Mohd Nor
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2022

First time stayed here for a night on 3rd Jan 2022. What a nice place to stay with lovely staff especially Mr Duncan Hong . He ensure our short stay memorable and definitely will come again . Besides strategic place to stay, the staffs are friendly and warm !! That's the most important things the hotel should have !! Congratulations to have an amazing hotel and staffs especially Duncan.. he's an asset to the hotel and do take care of him !!!

Date of stay: January 2022
Trip type: Travelled with friends
Thank supercnos
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
latifah Mohd Nor, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands, responded to this reviewResponded 9 February 2022

Dear Mr Supercnos,


Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience.

Regards,
Latifah Mohd Nor
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2022 via mobile

This is my first time staying here. Bought the voucher during 0909 deals direct from the hotel reservation.

It was a pleasant stay with a bonus of upgraded room from Ms Nabila! Kudos to her & the team. Other than that, the room was very spacious, the view was awesome from my room & all pool was amazing!

The only things that can be more improved is the breakfast buffet menu, which is for me is not too variety compared to other 5 star hotel that i had been & the food is slow when it comes to refill.. Mybe they can work it out more in the future.

Overall i was impressed & definitely recommend it to others! Thank you SWISS GARDEN HOTEL for the memories!

Date of stay: November 2021
Trip type: Travelled as a couple
Thank mazsmohd89
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
latifah Mohd Nor, Guest Services / Front Office at Swiss-Garden Hotel & Residences, Genting Highlands, responded to this reviewResponded 9 February 2022

Dear mazsmohd89,


Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience.

Regards,
Latifah Mohd Nor
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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