We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
9 people are viewing this hotel
Booking.com
US$288
View deal
Trip.com
US$299
View deal
Agoda.com
US$300
View deal
ZenHotels.com
FindHotel
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (336)
Filter reviews
336 results
Traveller rating
306
19
8
2
1
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
306
19
8
2
1
Show reviews that mention
All reviews butler service steam bath macaroons birthday surprise teddy bear butler team turn down service complimentary fruits mahjong table nasi lemak buggy ride massage chair christmas tree junior suite decorated with balloons valet parking beautiful room
Selected filters
Filter
Updating list...
7 - 12 of 336 reviews
Reviewed 28 June 2022 via mobile

Great and friendly services from the hotel and the staff here. Thank you Ruban for your kind assistance. We need to keep our child's medicine during our stay here in the hotel chiller and they are more than happy to help. We enjoyed our stay here.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank Global13974318081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Crockfords Management, Guest Services / Front Office at Crockfords Resorts World Genting, responded to this reviewResponded 2 weeks ago

Dear Global13974318081,

Welcome to the Crockfords Hotel at Resorts World Genting and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and it is our honor to have you staying in our hotel with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to Ruban and the team in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you returning for another longer stay again to the Crockfords Hotel at Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
Kelvin Chen
Assistant Director
Crockfords Hotel at Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2022

I went for hotel breakfast. The service was excellent. Ruban serve us and we were greeted with a smile through the breakfast! The food was nice and there was a variety of cuisine to choose from. There is also English breakfast available.

Date of stay: June 2022
Trip type: Travelled with family
Thank onggw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Crockfords Management, Guest Services / Front Office at Crockfords Resorts World Genting, responded to this reviewResponded 2 weeks ago

Dear onggw,

Welcome to the Crockfords Hotel at Resorts World Genting and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and the variety of cuisine. It is our honor to have you staying in our hotel with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to Ruban the team in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you returning for another longer stay again to the Crockfords Hotel at Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
Kelvin Chen
Assistant Director
Crockfords Hotel at Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2022

First visit to the Genting crockford. Awesome deco for the room. The team from the hotel also sang a Bdae song for my girl. Thanks Celine, Tien Yie, Jackson and Vicky. Memorable stay at the resort. Will be there again soon.
From Singapore

Date of stay: June 2022
Trip type: Travelled with family
Thank Shenwee85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 June 2022

The hotel seem to be lacking of a 5 star status. I find that the reception is not really appropriately positioned i.e. rather remote from the entrance. Its quite a walking distance to the entrance of the hotel.

The rooms is not well house-kept as I can find cigarette buds and stickers around the cabinet areas. Indeed a surprised as items in the fridge is not complimentary in view of the high room cost and as compared to MBS-Spore. Its quite a walking distance to the lifts in getting to the rooms.

The promotional package of meals (breakfast and dinner) is rather unsuitable especially the dinner meal. Sitting arrangement in the dinning area is just next to the smoking Casino area. If the people do their smoking, the smoke gets into the dinning seating area as it is not blocked from the Casino.

The reception area attendants are not well trained as they gave us the wrong information to access the room wifi. We had to call repeatedly to get it right.

Parking at the hotel is not condusive. The sign location are not well placed and from the carpark to the hotel reception is a great distance, especially with small children accompanying.

However, the good part is the staff i.e. house-keeping and the dinning area are very polite and tactful.

Room tip: To select the correct room type especially for a connecting room. Its limited and need to pre-booked.
Date of stay: June 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank JeffreyAu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Crockfords Management, Guest Services / Front Office at Crockfords Resorts World Genting, responded to this reviewResponded 1 July 2022

Dear JeffreyAu,

Thank you very much for taking the time to write us a review on your stay at Crockfords at Resorts World Genting .

I was saddened to learn of your unpleasant experience in respect to the room and information received regarding Wi-Fi. On behalf of the team, I would like to apologize for the issues you have addressed – it is always our aim to provide exceptional product and service and most importantly to deliver the best service possible to our valuable guests. I am truly sorry if this was not the case.

Your feedbacks have been duly noted and shared with respective team for immediate remedy. At the same time we are looking into this and appreciate your comments here very much. These unpleasant experiences should not have happened. Please once again accept my most sincere apologies for this lapse, there quite clearly are areas in our service processes that require our further and immediate attention. We sincerely hope that we may have the opportunity of making amends for this unfortunate stay.

Once again, we value your patronage, and look forward to being of service to you in the future.

Yours sincerely,

Kelvin Chen
Assistant Director
Crockfords Hotel at Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2022 via mobile

This stay was one of the best hotels I’ve been in, it’s really clean, and the service was phenomenal. I asked them to organise a surprise birthday party for my father, and they gave us a cake and sung with us, free of charge. There’s also a complimentary bottle of wine as a welcome gift. 10/10 Amazing hotel

Room tip: Try booking a month in advance or it would be really difficult to get a room
Date of stay: June 2022
Trip type: Travelled with family
Thank Harrywang310
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Crockfords Management, Guest Services / Front Office at Crockfords Resorts World Genting, responded to this reviewResponded 1 July 2022

Dear Navigator65023799699,

Welcome to the Crockfords Hotel at Resorts World Genting and thank you for your time sharing your recent experience in Trip Advisor.

We are delighted to receive your excellent feedback regarding the hotel and once again on behalf of the team at Crockfords, Happy Birthday to your father. It is our honor to have you staying in our hotel with an excellent experience.

Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to the team in order to encourage them to maintain and improve their excellent service deliver to all our guest.

We look forward to welcome you returning for another longer stay again to the Crockfords Hotel at Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime.

Warmest Regards,
Kelvin Chen
Assistant Director
Crockfords Hotel at Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews