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4 - 9 of 95 reviews
Reviewed 25 December 2019

From where do I start. The hotel had a stench everywhere (the smell of dampness). The family room was 1 single and 1 queen size bed. The pillows, mattresses and blankets were not washed and had the dampness smell to the max level. I had to physically take pillows to the reception and asked them to put the pillows on their faces and smell it for a minute. They failed after a whiff. My room was changed. The request for an additional mattress/bedding was denied the first day but seeing their follies they obliged me with an extra bedding the next day. The complimentary breakfast is very bad. Nothing continental vegetarian except bread/cakes/and very bad quality of fruits. The girl at the reception Hana was polite and helpful but she declined my request for extra bedding. The manager had to intervene to grant my request. Location is 2 kms from Genting. NO INDIAN or Vegetarian food around. The bathroom was cramped and no shower curtain. Fittings were missing from the bathroom. Highly not recommend. No WIFI in the rooms.

Room tip: Rooms in the front have a better view.
Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank Samrathukral
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 October 2019

I booked this hotel in hurry without going through the reviews, I thought all hotel in genting highlands will be good. I refer all the booking web sites to remove this hotel from portal otherwise this hotel is enough for them to scold and blame the websites
Worst of the worst hotel i had experienced

Room tip: Better select other hotel
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank shankarg96gmailcom
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 September 2019 via mobile

Checked in at 2am with my 2 sleeping kids. When I was driving it's hard to see the hotel as it was dark and no lights outside of the hotel. Luckily I saw it and parked outside the lobby.

My kids are all cranky as they need to wake up and walk to the room.unfortunately we were given twin superior room by mistake when my husband had requested for a family room.the fo shud check carefully before simply giving us the keys. Our room was at the far end and we had to walk along its long walkway. Hard rustic and moldy smell came to our nose. Again my kids and I had to suffer to move to another room. The curtains has holes in it.the walls has water marks. The mini bar isn't working. Frankly I felt goose bumps up on my skin.

The rest of the room is ok. They did maintain the hotel but I think they needed to do a lil bit more. The hotel needs some make over and marketing.its such a pity as seri malaysia hotel genting has been there for a long time. They need to keep up with the rest of the new hotels.

Date of stay: September 2019
Trip type: Travelled with family
1  Thank Noraini N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 July 2019

I stayed at the hotel over the weekend for a music festival, which is probably why the price was expensive.

There were some confusion over the booking, as we booked for the 6 of us but there were only 3 single beds. The matter was rectified eventually, with another single added, though it was still a squeeze.

There was no light other than the one in foyer and bathroom, and two bedside lamps. The shower was confusing, a kind maintenance worker was apologetic about the wonky plumbing (we had to turn the cold water handle for hot water).

The bathroom and room looked old and damp. Under the bed was dusty, it affected two of us with sinus.

Breakfast was okay, there wasn’t a good spread (low variety, bland taste) but the restaurant was clean and none of our stomachs were affected by the food.

The location was great, 1km-ish from the festival location, and one of the closest hotels. The hotel is connected to shop lots with a mamak, chinese (mostly non-halal) restaurants and convenience stores.

Overall, it was an okay hotel, it is old and quite run-down and despite it, cost a pretty penny. The room might have been sparse but it was spacious.

Was it worth the RM324 per night? That close to the Good Vibes Festival venue over the festival weekend at maximum capacity? Doubtful, but not unexpected.

There are better hotels with better prices. Location was the only bonus for this hotel.

Date of stay: July 2019
Trip type: Travelled with friends
Thank Sabrinasran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 May 2019

ok so my family booked 3 rooms for 1night and let me tell you this....
1. one of the rooms was already unlocked before we checked in
2. blackout TWICE
3. toilet CANNOT flush (how to poop , when cannot flush? we ended up taking the dustbin and filling it up with water and pour it.)
4. no air cond remote
5. NO WIFI in rooms
6. Breakfast was disgusting.( soggy Maggi mee, cold baked beans & super oily sausages)
7. BEDS WERE SMELLY. the blanket smelt like old people and felt DIRTY. so disgusting YUCK

How can the doors be unlocked and opened before I even checked ?
the door was ajar and no one was inside.( this was around 11pm) my safety is at risk ok

Room tip: Don't come here
Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Thatlady03
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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