This hotel is located on the highest hill top of the Genting Highlands making it a place from where you want to fly high into the sky! They have a shuttle that takes you to the Resort World of Genting. Their wellness center is an amazing way to unwind healthily. The breakfast is bit of a chaos and the rooms and bathrooms are not fancy. The staff is very helpful.
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Close to theme park and sky avenue. Good service spacious rooms and breakfast delicious. Flying fox is adventurously and we had much fun trying it. Gym and sauna is well maintained. SOP and social distancing implaced.
Booked 4 rooms here for a family holiday in Nov 2019 through Agoda. First the hotel said no such booking. Second they split all of the rooms in different floor despite we made a special request to have all rooms on the same floor. Third we were made to switch room twice. The hotels do provide a free shuttle to Genting but alwasy booked up. Breakfast was average. Its a new hotel but poorly maintain,
Re stayed at this place and it wasn't like the first time we were there. It was much more happening (of course now cause of the pandemic) but you can feel something's different about it. The room was okay but again there were doodle marks on the wall same like the first stay and yes the lift. The lift wasn't systematic and had to wait for a while then someone behind us just cut the line claiming they were with kids. hmm. We were, too in fact also the one in front of us. It was windy than before and that's pretty for photos hehe. Ah, one more, for now, they don't have a free shuttle anymore so gonna get some grab.
Dear hellodyna,
Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of elevator efficiency and the shuttle service which are temporary unavailable. Hence, please accept my sincere apologies for the poor experience you endured.
Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future.
Sincerely,
The Management
This hotel is located at a quiet corner beyond the main attractions in Genting Highlands. It is good for those looking for a quiet retreat away from the hectic environment. However, I feel that it is over-priced. There were fairly constant noises from the contruction projects that were still actively in progress all around the hotel. Some parts of the hotel command great views of the lush green mountain. The sunset sky can be another experience hard to find elsewhere. But the rooms were only so so. There was nothing to shout about, and they did not match the price paid.
Dear Tahkhengsoon,
Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of construction noisy and the room. Hence, please accept my sincere apologies for the poor experience you endured.
Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future.
Sincerely,
The Management
The drive up was fabulous. The view spectacular. Hotel lobby was nice. We got a two bedroom suite - which looked like any other apartment. Nothing luxurious about it. The tiles were stained. The water did not drain properly at the shower stall. We had to wait 15 minutes between showers ( we came with a family of 5)
The breakfast was mediocre- to say the least
There was a lady at the breakfast counter - who was a bit curt with customers trying to enter the breakfast area . Training to make her polite would be helpful
Otherwise you have a wonderful reception staff and check in was a pleasant experience
I doubt I would be back unless you guys improve the breakfast and the maintenance
Dear soundofsilence69,
Thank you for your review. We are delighted to read that you enjoyed the breathtaking view while driving up to Genting Highlands.
Meanwhile I have taken note of your other points pertaining to the bathroom maintenance, breakfast quality and service delivery while assuring you that I have shared this with the concerned department for necessary rectification and improvement to enhance our guests' satisfaction.
We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future.
Sincerely,
The Management
