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Reviewed 3 weeks ago

We loved this resort, the food and the drinks were delicious and the room was spotless w/ a great view. The entire resort was pristine looked and very clean/well-kept. The staff were very courteous and so gracious!

Date of stay: February 2021
    • Value
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Review collected in partnership with Hyatt Hotels
Thank caralauwaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 2 weeks ago

Dear caralauwaert,

Thank you for the compliments to our resort. Thank you for staying with us at Hyatt Zilara Rose Hall, it was a pleasure being your host resort.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We went on a business trip to Hyatt Zilara in Montego Bay. We where treated so well and had so much fun. Traveling in the covid times was very stressful but it was so worth it. Weather was great and we truly enjoyed our stay. The staff was fantastic J’Von, Toni, Samantha took great care of us at the bar. Michael, Travis and Katuli entertained us on the Zcrew. I would absolutely go back and highly recommend this resort.

Date of stay: January 2021
Trip type: Travelled on business
1  Thank justinbT1602OZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 week ago

Dear justinbT1602OZ,

Thank you very much for your recent stay with us and for your five star review. We are overjoyed in knowing that all elements of your stay met your expectations and appreciate you taking the time out, to recognize J'Von, Toni, Samantha, Micheal, Travis and Katuli for the exceptional service provided. It was our pleasure being your host resort and we hope that we will have the opportunity to welcome you back soon.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We booked a swim up room since it seemed like just the little bit of luxury/ self- care we needed after the crazy year. We didn’t end up using the swim up part that much because it’s in the shade which made the water quite cool, but it was still a nice bonus element and was very relaxing. The staff in the hotel was very nice and were always adding some fun by the pool (trivia games, dance competitions etc). The clientele (since it’s an adult only hotel) was a mix of couples looking for kid-free quiet and party minded adults. I personally appreciated the first group more as the second tended to get a bit rowdy at night. The grounds were really nice as was the food (I’m missing my daily iced mocha!) and the massage at the sister hotel (the Ziva) was sublime and the best I ever had (I got the bamboo massage). The hotel is also covid friendly and has hand sanitizers everywhere, masks needed in public spaces (but not worn at the pool), and on site covid testing.

Date of stay: January 2021
Trip type: Travelled with friends
2  Thank 705lilyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 week ago

Dear 705lilyr,

Thank you for vacationing with us! It was a pleasure hosting you and we appreciate your detailed and heartwarming review. We are just as delighted that the food and beverage, spa and entertainment among other services met your expectations and hope to provide you with an equally memorable experience in the future.

Please continue to keep safe and looking forward to hosting you again soon!

Sincerely,

Leonie Jackson
Social Media Coordinator

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Reviewed 4 weeks ago

I was a bit apprehensive traveling for the first time during Covid, but my stay at Hyatt Zilara was fantastic and put all of our concerns at ease. 10/10 on cleanliness and covid precautions.

The highlight of the trip was the staff at Hyatt Zilara. Each and every one of the staff was friendly, helpful, and extremely conscious of Covid and general safety protocol.

I could not have asked for a better experience in Jamaica than at the Hyatt Zilara with their amazing and talented staff!

Shout out to Michael aka Queen B with the moves and the corn hole skills!!

Date of stay: January 2021
    • Value
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Review collected in partnership with Hyatt Hotels
Thank jaffer683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 2 weeks ago

Dear jaffer683,

Thank you for trusting us to be your host resort during Covid. We are proud to have been your choice and even more so that we did not disappoint and you were able to wholesomely enjoy your stay. Thank you for choosing us at the Hyatt Zilara Rose Hall.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was my second time at Hyatt; stayed at Ziva in 2017 and stayed at Zilara last weekend. The staff goes above and beyond to ensure you are enjoying your stay. The food is great!!! Night life activity is very good-you are kept entertained! We were offered a room upgrade and late check out as it was our second stay-that was a welcoming gesture. Overall, Hyatt continues to be among the best hotel I’ve stayed at in Jamaica.

Date of stay: January 2021
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cnunes2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonie Jackson, Other at Hyatt Zilara Rose Hall, responded to this reviewResponded 2 weeks ago

Dear cnunes2021,

We are flattered by your compliments and honored to have gotten the opportunity to host you again. Thank you for choosing to stay with us at Hyatt Zilara Rose Hall, it was a pleasure being your host resort.

Sincerely,

Leonie Jackson
Social Media Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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