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Reviewed 1 July 2017

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 July 2017

What a wonderful resort,i can't think of one bad experience here,there were 8 of us here on a family vacation,first time to jamaica,if we ever return we will stay here again,you won't be disappointed,were treated with utmost respect by every employee here,not to mention everyone else in jamaica,thanks for the wonderful vacation,by the way the restaurants here are fabulous!!!

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank mrkfins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaRoseHall, General Manager at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 July 2017

Dear mrkfins,

Thank you for sharing your feedback with us . We had a wonderful time hosting you and very pleased to know that you found our resort to be wonderful . We appreciate the visit and look forward to welcoming you back soon !

"With service from the heart"
Diego Concha | General Manager

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Reviewed 1 July 2017 via mobile

This was our first time in an all inclusive resort. We decided to splurge and get the swim up king room. We literally stepped off our deck into the pool. The grounds and pool were clean and well kept.
The food was delicious! We ate at Calypso, Horizons, Jamaican Roots, Choices, the grill and the jerk station. We were not disappointed once. The food was fresh and made to order. The service was excellent and staff was very accommodating. We will definitely be returning here. Also alcohol is free flowing with top shelf brands.

Date of stay: June 2017
Trip type: Travelled as a couple
1  Thank 976zenaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaRoseHall, General Manager at Hyatt Zilara Rose Hall, responded to this reviewResponded 13 July 2017

Dear Zena J,

We are thrilled to know that you had an absolutely amazing experience and found the food to be delicious . It is great to know that you enjoyed the many restaurants and was not once disappointed . We appreciate the kind comments on the staff and delighted to know you found them to be excellent and very accommodating .

We appreciate the visit and can't wait to host you again soon !

"With service from the heart"
Diego Concha | GENERAL MANAGER

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Reviewed 30 June 2017

I have truly enjoyed my stay with the Zilara. Great attention to detail and the staff were very friendly and readily willing to help. Great variety of things to do and see and the food was of excellent standard.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank seelang2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaRoseHall, General Manager at Hyatt Zilara Rose Hall, responded to this reviewResponded 1 July 2017

Dear seelang2017 ,

Thank you for choosing to stay at our resort . We had a great time hosting you and very much appreciate the kind comments .
We look forward to hosting you again for another wonderful stay !

"With service from the heart"
Diego Concha | General Manager

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Reviewed 29 June 2017 via mobile

We had the best time ever in Montego Bay..The staff was very polite, friendly, and professional. I want to send a special Shout out to Rohan for ensuring that our stay was comfortable and accommodating to meet our needs after a small glitch. He went above and beyond to make sure that's we were happy! A special Thank you to the Beach Butler Winston for his magnificent service and friendly smile. He was very helpful and a delight to talk to everyday. The beach waitress Zavia was magnificent also, she was very sweet and had a beautiful smile and made our beach experience very pleasant. Last but not least to our butler Stephen that we only had for cone day, but Stephen C. came in and knocked us off our feet with his exceptional service and attentiveness to our every need.... talk about service with a smile.. The food was good and the rooms were nice and clean. Overall, I was very pleased with my stay on the resort and I look forward to returning very soon!

Date of stay: June 2017
Trip type: Travelled with friends
2  Thank Tmack45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattZivaRoseHall, General Manager at Hyatt Zilara Rose Hall, responded to this reviewResponded 30 June 2017

Dear Tmack45 ,

It was a great pleasure having you at our resort . We appreciate very much the review and very happy to know that you found the staff to be polite and friendly and professional.

Thank you for taking the to share all your kind words . We will be delighted to share your comments with everyone.

"With service from the heart"
Diego Concha | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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