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Reviewed 24 July 2018 via mobile

The good...
For the hotel overall, I would agree with Jo Wardle's positives especially in relation to layout, loungers, swimming pool, food and staff. However, the bad...
The two rooms our party of 8 were allocated (115 & 116)left a lot to be desired. They were close to everything (being next to the lounge bar and overlooking pool tables and baby pool) but this meant no privacy. I think the rooms had been unoccupied for a long time as both smelt musty. In room 115, the water ran brown from all taps for a day before clearing. The sofa bed was hellishly uncomfortable and would collapse if you sat on the end of the bed as it didn't seem to have anything to lock it in place. The TV would turn itself off after approximately 30 minutes even if you were listening to radio. The hotel staff insisted this was because we were trying to watch the "pay for" channels but if we inadvertently switched to one of these, the TV turned off instantly.
In room 116, the electrics went out multiple times; the first was triggered by a short in the hair drier which they disconnected to no avail.
In both rooms the air-con was ineffective despite being set to the lowest temperature and highest fan setting. We were assured that there was nothing wrong with it. We finally discovered for ourselves on day 3 that it was on the winter heat setting not the summer frost setting (the knobs had been broken off so this setting wasn't visibly obvious)
Lots of annoying niggles too. The children could only go to kids club for one session a day rather than do two one day and miss a couple of days depending on activities. The staff wouldn't let us take food and drink out the restaurant for our 6 year old granddaughter who was poorly one night. The cleaners would turn off the electricity by taking out the room card which was annoying if you had left things charging...
Our week's stay cost £4800 and even though there were 8 of us, I am not sure we got what we paid for. Certainly, if we had paid the £7300 quoted by First Choice to go this week when schools are breaking up, I would have felt cheated!
Ultimately though, our four grandchildren appeared to have a fantastic time at Villa Mandi and that is what is most important!

Stayed: July 2018, travelled with family
2  Thank theartfuldodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

Just back from the Villa Mandi. Interesting to read the mixed reviews. Here’s our thoughts:
Positives:
1. Nice layout of hotel and not too big. Like a little village.
2. Our room was not an expensive one when booking but it was spacious and clean. Loved the large bathroom. Ours overlooked the play area and garden which meant low noise compared to those by the pool I imagine.
3. Sunbeds! Lots of them and no crazy games of laying towels at ungodly hours. There were signs out saying not to use claim any until 9am and this was generally respected. There were always some free anyway.
4. Siam Park free entry - booked with TUI so not sure if this is specific to them or the hotel. But great value and there’s a shuttle bus from the hotel too.
5. On site supermarket - yes, not as cheap as the large mercadona down the road but handy.
6. Food - on the whole ok. Breakfast in particular was good. What helped was the show-cooking where you could get freshly grilled meats and fish. Some days the choice felt limited but it was generally good quality.
7. Staff - from arriving and checking in, to daily service, we found all the staff very pleasant and helpful. The entertainment duo worked so hard and made it fun even if you just watched and didn’t take part.

Only real downside I would say is the lack of an outdoor seating area for the evening. There are a few tables and there are some nice sofas inside but it felt dispersed. Coupled with it being relatively far away from the main area of Los Cristianos.

Stayed: July 2018, travelled with family
1  Thank JoWardle1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

Food was excellent but a Bit disappointed on the whole. Entertainment was poor and only one member of staff at any one time behind an all inclusive bar !! Snacks between meals were non existent which was a bit of a problem if you missed lunch. Rooms were very, very, very noisy so much that you could here the conversations of the guests either side and above. Did not have much sleep during our week away.

Stayed: July 2018, travelled with family
Thank Go708669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

After reading some of the reviews I was dreading coming here, please don't let them put you off this place, it's absolutely beautiful & so peaceful. Lovely welcoming atmosphere & the staff that I did cross were very friendly. Free WiFi everywhere including your room, no rushing for a sun lounger as there's a no towels on lounger rule before 9am. The food is not terrible, breakfast is very good as was lunch, dinner wasn't my cup of tea but there is show cooking & you'll definitely find something you like, lovely little desserts too & a well stocked on site shop. Can honestly say I'll definitely return to the villa mandi, such a beautiful place.

Stayed: July 2018, travelled with family
2  Thank missln812018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

After reading all the bad comments we expected it to be a pile of rubbish, but honestly it was the best experience ever!! When we turned up we were welcomed with loving arms, made amazing friends there, the staff was amazing! Especially the evening entertainment, Patricia was amazing, she went out of her way to learn our names and get us all involved with everything, always cared about our well being aswell! Food was amazing there, and unlimited drinks was even better!! The staff where amazing there, we made friends for life there aswell! The pools are cleaned every night and morning, which gives us even more confidence and rooms are cleaned every day with clean towels! Amazing experience will defo go again!!

Stayed: July 2018, travelled as a couple
1  Thank Katy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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