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Reviewed 6 August 2017

We stayed in Baia dei pini during the first days of August and enjoyed nice weather and warm sea. Hovever, the situation in restaurant was totally unacceptable - airconditioning wasn't able to keep the temperature in decent ranges, so the staff was trying to "fix" the infernal heat by opening the windows... As a result, temperature close to 40 degrees C was typical inside the restaurant. Another issue was the breakfast - totally the same every day and composed of low-quality products. One would expect to taste various typical italian products like prosciutto cotto, pancetta, bresaola or mortadella, but instead we got every morning the same fake ham low-cost stuff - with perhaps only 30% of real meat inside. Big shame for 4* hotel. Lunch and dinner were OK, though.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
Thank rako808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITIMarina, Direttore at Villaggio Baia dei Pini, responded to this reviewResponded 10 August 2017

Dear rako808,

first of all I would like to thank you fo have taken some time to write a review on our Hotel.

Unfortunately I am very regretful to read about the situation at the restaurant and its air conditioning system. The problem is bound to the very high temperatures we still have in these days and also to Guests who do not really like air conditioning and so regularly opened the windows or asked our Staff to do it for them.

Our breakfast buffet is an International one and not a typical Italian breakfast, which anyway does not include eggs, würstels, bacon, ham or mortadella. I am glad you appreciated lunch and dinner buffet. Hoping to have you again at Baia dei Pini I send you my best regards.

Antonio Doddo - Resident Manager | ITI Marina Hotels & Resorts

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Reviewed 5 July 2017 via mobile

We had great time in Baia dei pini last summer. Food was great, we were missing just pizza, what was little bit strange ( no pizza in Italy) . We really enjoyed pools and beach with beatifull sand. Hotel offered bathroom close to the beach what was perfect and I would appreciate some changing room or wall on the beach to change the swimsuit as well. Maybe this year. Room was ok. Great stuff. We are comming back this year again to spend our holiday in Baia dei pini and hope it will be same superlatives as the last year.

Date of stay: August 2016
Trip type: Travelled with family
Thank KatarinaF231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITIMarina, Direttore at Villaggio Baia dei Pini, responded to this reviewResponded 5 July 2017

Dear Katarina,

I thank you for your nice review. I am very glad You had such a wonderful time in Baia dei Pini.

Thanks for Your kind words concerning the beach, pools and Hotel staff. What about the pizza? It is weird You did not notice that we sometimes offer some pizza in our buffet at the main restaurant.

Anyway, thanks again for spending Your last holidays in Baia dei Pini, and looking forward to welcoming You this year, I send You my best regards.

Antonio Doddo - Resident Manager | ITI Marina Hotels & Resorts

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Reviewed 13 January 2017

Ok- where to start- you can't always have everything right when you travel - so you definitely need to do some compromises....but... if you like calmer places, don't go!!!!! this is a family with smaller children oriented hotel- so beware!!!! Beach area is close, which is a biggest plus of this resort, the sea is nice, but it's sooooo crowded....also restaurant is extremely crowded and noisy....it's all inclusive resort - but in a very soft Italian style- so if you are used to Caribbean and Turkish all incl. don't be surprised it doesn't climb the standard of all incl....... it's definitely better to travel in September or June- it can be cold and windy if you have a bad luck - so it's a bit risky- but not that crowded.... it's better to rent something for yourself, close to the beach and enjoy good restaurants.....If you have smaller children this could be nightmare- so you have to pick up what is suitable for you.... food in Baia dei Pini was under average- like a bad school canteen....that's minus...plus is that you won't gain weight.....:} Restaurant was so crowded that many times happened that waitresses had lost their balance of plates they were holding and the plates or glasses ended on the floor.....no wonder- since so many kids were running around and tables were packed so tightly to each other- that it was sometimes impossible to pass through without an accident...I suppose they are not respecting any norms, how many meteres there should be for each guest...:{:{....that's how my daughter's foot became cut- she was bleeding badly and couldn't swim for the rest of the trip...as an apology we received mild excuse from reception, but that was about it....these things happen....we were told...well, you are little bit shaken after such an experience, so you need to calm your child first and then yourself. We spoke to the travel agency consultant, but the only procedure would be to go downtown to a lokal doctor, who would issue an insurance paper. We didn't feel like stressing ourselves more plus we saw this Italian care free approach- with doubtful result so we decided not to bother ourselves with organizing transport to the doctor and so on.........Other thing, which is quite inconvenient is the thing, that there is a huge problem to get downtown- literarily there are NO taxis to get you downtown- you need to walk about 3,4 km's besided the street- not very pleasant walk- impossible to go with kids if they are not in their trollies...also you have huge problem to take Taxi from Budoni town back to resort. We called taxi service which was listed on info papers but they never showed up...then we talked to the lokal waiter who agreed to drive us back to resort -for 10 euros- the car was about to collapse, but it was better then to walk back at midnight with tired kids....
Rooms- you can hear everything through the walls and doors, so if you have noisy neighbours- and you will- you are in Italy:}- and most of the guests are Italian, you will hear them.... there were phones at the rooms but didn't work and some other thing that wouldn;t work too....closets were little bit dusty and dirty, but I could live with that....There are nice tennis courts and resort has many green plants, so its quite pleasant. The grounds are well kept and there are beautiful oleanders and flowers everywhere....Main pool is nice and also baby area is very well kept. Evening entertainment is only in Italian:{:{ ..So, all for all- I would say, choose some other place to go:}:}

Room tip: rooms 870, and close numbers...under any circumstances don't take rooms with double beds...too small..
Date of stay: September 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Zuzana M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITIMarina, Responsabile reception at Villaggio Baia dei Pini, responded to this reviewResponded 17 January 2017

Dear Zuzana,
we are sorry to hear that your family haven't had a nice holiday at our Resort, but we wanted to take this opportunity to make some clarification.

Our Resort is big and fortunately for us always fully booked during the summer season and so consequently sometimes noisy, but it seems to us that you have to say more about the way to make us "Italian" than on the noise, however, we want to say that you could have request a room change if your neighbors were so loud and our staff would take care of it, subject to availability of rooms from that period to settle you in another room, or to find a solution most pleasing to you.
Continuing we would like to point out that on all our sites and catalogs where you can make a reservation at our Hotel speaks explicitly of "soft all inclusive" offers, we are not here then to make comparisons with the offers of all inclusive resorts from you mentioned.
In addition, we guarantee that our restaurant meets all applicable regulations and that the dishes of our cuisine are prepared with the finest ingredients and by a professional and qualified staff.
Finally, we are sorry for what happened to one of your sons, but from what you say seems that our staff has done everything to assist you, but that you have refused to go to the doctor because of the insurance policy, and we would also like to inform you that unfortunately it is not our fault the lack of taxis in the village of Budoni, but if you had asked our reception staff would have taken steps to organize your shift to Budoni.

Best Regards
Villaggio Baia dei Pini.

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Reviewed 9 September 2016

Me(39) and my family, including my wife Lucy(34) sons Daniel (3) and Oliver (8 months) enjoyed the stay in this hotel.

First the negatives:
Room - Spartan style :) Not enough shelves in living room and bathroom. We had to leave our belongings in the suitcases. Dust on the ground, which was also caused by the fact we were brought sand from beach each day.

Anyway we got used to the room and was not so disturbing to destroy our vacation.

Positives:
Beach - Superb !!!
White very soft sand , crystal clear water, gradual see entrance convenient for children.

Personal - Perfect !!!
Really made our stay in hotel.
Especially, we would like to thank to:
Carlo - lifeguard, very supportive and professional. He was taking care of safety, order, cleanness on the beach.
Annalisa - servant in child canteen. Helping , playing with the kids in canteen. Big relief for families with small kids.
Claudio, Sylvia and boss Pepino in the Restaurant - helping with all kind of requests, making our kids entertained during the eat time.

Food - very good, although simple breakfast.

Bottom line - would recommend for people who do not look for luxury, but destination and friendly approach of serving staff.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank matowild
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITIMarina, Direttore at Villaggio Baia dei Pini, responded to this reviewResponded 11 September 2016

Dear matowild,

I thank you for your critique and I am very glad you and your family had a good time at our hotel. About the negative aspects of the room you stayed ( you forgot to write the number), the style which you define “Spartan” is in fact is the typical Sardinian style, in the colours, materials a very simple style without lots of furniture, the same is for the bathroom.

I am very sorry for the dust on the ground, we will speak to the housekeeping staff to pay more attention. I am very pleased you enjoyed our beach its white thin sand and its crystal clear water.

What to say about our staff! Kindness, Professionalism approach, willingness to the Guests is what we always look for when we choose the people who want to work with us, and reading your critique I would say we made a good choice. I will deliver all your kind words to them. As you wrote in your bottom line, our hotel is not a luxury one, it is a simple but with all the facilities a Guest needs, way to spend a relaxing and charming holiday.

Best regards.

A.Doddo - Vice Direttore

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Reviewed 26 July 2016 via mobile

The hotel is cca 10 years old and needs some reconstruction (especially bathrooms are in quite bad condition), bungallows are noisy and you really hear everything inside and outside (like in a tent :)) - not really 4* feeling...
The wooden restaurant building also does not look really 4*.... However the food was really fantastic, as well as coffee in lobby bar .
The sea is really lovelly, However beach is quite far from hotel (150-200 m) and you have to cross a marsh through an old wooden bridge :))...
One weird impression we had as non-italians: not equal attitude of staff towards italians and strangers (not only our impression)...
Generally it is not bad but in my opinion not really worth the money and not the right way how to explore Sardinia - if you like all-inclusive resorts you should go for another place - same as if you want to taste real Sardinia...

Date of stay: July 2016
Trip type: Travelled with family
5  Thank jozef b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITIMarina, Direttore at Villaggio Baia dei Pini, responded to this reviewResponded 27 July 2016

Dear Josef B,

I begin my answer to your review saying that, works of building renovation are done during the winter, every year. I do not know in which room you were staying, you did not say in your review so I cannot tell wether the bathroom in that room had been renovated.

Surely I can understand from your words that it was a family room (rooms connecting by a inside door). The beach is really close to the hotel and I am sorry to tell you that yours is the only review that complains about the distance to the beach, the bridge also is not a “falling bridge” it is always renovated at the very beginning of the season...

The weird impression about the staff attitude to non-Italian guests it is maybe because some of them speak very little English or other foreign languages but I can assure it is not due to other reasons.

We accept your opinion concerning we are not a 4* hotel, it remains your private opinion! For sure it is not the best way to discover Sardinia, it is an international hotel with guests from many parts of the world (Italians, Germans, French, Swiss, Slovak, Czechs, English, Americans etc.) it is not a Typical Sardinian type of housing, which is called AGRITURISMO, same if one wants to try the genuine tastes of Sardinia.

Best regards,

A. Doddo - Vice Director

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