Ok, I don't like leaving bad reviews. If we have a problem with a place, we normally speak to the venue first and try and deal with it rather than naming and shaming. However, the level of ignorance that the staff showered us with leaves no choice.
We arrived at the barn for father's day breakfast. Greeted by a well dressed gentleman who showed us to our table straight away. A waitress came over and offered the two adults tea or coffee almost instantly. The kids were not asked if they wanted a drink.
We checked over the menu and decided what we wanted. After about ten minutes the waitress came over and topped up the hot drinks.
The kids were still ignored. No food order was taken either.
After about another five-ten minutes we managed to get one of the many staff's attention and ask if someone could take our food order and if someone could get some drinks for our kids.
The waitress took our order. My wife has an intolerance to mushrooms and she asked if she could not have the mushroom and have it swapped for a tomato. The waitress said that they were not making changes to the menu. So my wife asked if they could just leave the mushroom off then.
The food came (mushroom included!) and it was cold and parts of it were burnt. The eggs benedict were very nice to be fair.
Toast was brought out with no butter or jams, even though they were part of the breakfast offered on the menu.
There was no salt and pepper on the table but as with everything else, good luck trying to get someone's attention.
Our drinks had run out, and we were trying to get the attention of someone to order some more, to no avail. The restaurant had already started emptying out and they were busy getting ready for the lunch service, even though there was an abundance of staff and still some occupied tables, we were being ignored. In the end we gave up waiting for more drinks and managed to get the attention of someone to get the bill. The bill was brought over and we were waiting for someone to bring us our change. There was no way we were going to leave a tip. In the end we got so bored of waiting for someone to come and see us we left the money and walked out. We tried to talk the well dressed gentleman on the way out but the senior staff had all disappeared.
We got in the car and phoned the restaurant and ask to speak to someone to make a complaint. The lady on the phone asked a few questions and asked us to email the restaurant and await a reply. She couldn't really be bothered just as much as the waiting staff couldn't be bothered. We emailed the restaurant but after a week and a half still no reply. £50 wasted on breakfast which was sub standard at best, served by very uninterested staff.
We were constantly trying to get someones attention and in the end we just literally gave up.
My wife has been there a few times with clients for lunches and dinners, and has always come back being quite happy with the food and the service (I have never been so have never had cause to review it)
If the management would like to speak to us about any of this, feel free to leave a reply in the comments.
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