We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
eDreams
ZenHotels.com
US$103
View deal
FindHotel
Trip.com
Snaptravel
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (4,565)
Filter reviews
4,565 results
Traveller rating
1,501
1,405
862
442
355
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,501
1,405
862
442
355
Show reviews that mention
All reviews buffet breakfast mountain view living area full kitchen bedroom apartment washing machine beautiful location heat pump one night stay south island hot pools amazing views tekapo lake upstairs accommodation queenstown
Selected filters
Filter
Updating list...
42 - 47 of 4,565 reviews
Reviewed 5 January 2022

We were greeted with a "you ordered a standard room and we have placed you in a standard room." Which I felt like was a strange greeting. Our room was TINY. Like, too small and you should combine the A and B rooms to be one room and just charge twice as much. The room was unusable for our purposes. We had nowhere to put luggage and couldn't even stand in the room. It was pretty terrible. We had to keep the blinds closed because we overlooked a popular walkway and parking lot. The view was terrible and the whole point of this property is to be elevated so you can see the lake. I had no idea that I was booking a closet or that for the price we paid that I'd be made to sleep in something so tiny. Should have read the fine print.

Date of stay: January 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank TimTran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surita Devi, Guest Services / Front Office at Peppers Bluewater Resort Lake Tekapo, responded to this reviewResponded 7 January 2022

Dear guest we have responded to your review on our trust you platform already.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022 via mobile

Stayed for two night and very disappointed. With this pandemic around they don’t impose a very high standard of cleanliness. Our room is not properly cleaned. Side table was dusty and there’s a circle marks of the cups.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank Honeytess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surita Devi, Guest Services / Front Office at Peppers Bluewater Resort Lake Tekapo, responded to this reviewResponded 7 January 2022

Dear Honeytess,

Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We are sorry that we did not meet your cleaning expectations, we did have a shortage of staff and this could be a result of rushed cleaning.However we have shared your feedback with the team and ensure proper cleaning procedures are followed.


We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022

We booked a standard hotel room without realising the Peppers has such small standard hotel room in Lake Tekapo. But we pleased that the hotel manager was able to upgrade us to a lakeview deluxe room after we found the standard room unacceptable for a 2-night stay. The house keeping is quite appropriate for covid times. You leave your soiled towels at the door and they provide you new linen packed nicely in a plastic bag. If you need consumables such as shampoo, coffee pods etc to be replenished. Just walk to the reception and they will pack everything for you. Contactless housekeeping! Great move!

Room tip: Lakeview deluxe room is good but expensive.
Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank Yong S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surita Devi, Guest Services / Front Office at Peppers Bluewater Resort Lake Tekapo, responded to this reviewResponded 7 January 2022

Dear Yong,

We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are delighted to know that you had a great stay with us and we appreciate your understanding with regards to providing contactless service.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022

What a great choice to spend New Years Eve here and start the new year in such a wonderful location. The room was comfortable and provided everything we needed. We appreciate the air conditioning units on both floors, making it comfortable for every family member. Well equipped kitchen and bathroom, nice balcony, handy location. The restaurant was great, good choice of dishes for a set menu.

Date of stay: December 2021
    • Value
    • Location
    • Service
Thank atsmtravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surita Devi, Guest Services / Front Office at Peppers Bluewater Resort Lake Tekapo, responded to this reviewResponded 7 January 2022

Dear Atsmtravel,

We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022

Resort is very nice, situated just in front to vibrating lake tekapo, views from the room is awesome. Very clean, tidy, quiet and spacious villa. Overall a good experience, I will definitely recommend

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank parthaw2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surita Devi, Guest Services / Front Office at Peppers Bluewater Resort Lake Tekapo, responded to this reviewResponded 4 January 2022

Dear Parthaw2022,

We very much appreciate your comments regarding your stay at the Peppers Bluewater Resort.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews