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Reviewed 21 February 2024 via mobile

We stayed at Iberostar Ensenachos as a couple in February. This was our 5th visit to this beautiful resort. It always has everything we could ask for in a vacation destination. Our room was always clean and well looked after by the always friendly and hard working Adriel. The staff here is really what takes this resort over the top for us. We have made many friends here like Yeyo and Dianibey who are like family to us. This year we met new friends Elvis, Victor and Sexy mamma lol. In the restaurants we are always looked after by wonderful people like Yusleiby, Daimy and William. They are always smiling and cheerful. We never had a problem finding something good to eat in the buffets or the a la carts. A special mention goes to Adolfo and Salvador looking after the beach areas. These guys work very hard to make sure the beach stays beautiful. We will be back next year for sure without hesitation.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank 4Macs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos, responded to this reviewResponded 21 February 2024

Dear guest,
Thank you for trusting us your holidays once again. Counting on your loyalty is the most important award we can receive.
Kind Regards,
Quality Manager
Iberostar Selection Ensenachos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2024

I've been around the world and these were some of the best beaches I have ever seen. The staff were outstanding and we always found something good to eat. Yayho and Haviar were great bartenders. Victor was a great lifeguard and friendly fun. Alberto at the pool was a great guy and the entire buffet staff were always amazing!
Not a luxury resort but the rustic beach vibes are perfect! I would return for sure!
The staff went above and beyond with the superbowl showing in theatre and we greatly appreciate this. THANK YOU!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Amanda888888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos, responded to this reviewResponded 19 February 2024

Dear Amanda,
We are honored to confirm that you have enjoyed such a great time in our hospitality. Thank you for trusting us.
Kind Regards,
Quality Manager
Iberostar Selection Ensenachos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

As a returning guest to this wonderful resort I can truly say the uniqueness of this place can only be appreciated by visiting. Words are hard to describe the beauty of the beaches and the genuine friendliness of the staff. So many of the staff have been there for years and for me it feels like I am visiting good friends again.

The beaches are incredible and each has its own vibe. Megano is busier and boasts an absolutely wonderful beach bar manned by Javier where water reaches right up under the structure at high tide. The restaurant at this beach should not be missed and I had some of the best meals I have ever eaten in Cuba at this location. Ensenachos beach is my favourite, it is quiet and you can walk the beach a long ways without seeing a building at all, just sand and palm trees. At the east end of the beach is an awesome little bar run by Yuniely and Yulexy who are as friendly as the beach is beautiful. It is easy to sit there and chat while staring out at paradise.

The hotel lobby area is beautiful and elegant and there is always wait staff dropping around asking if you need anything. It is very obvious that the people they have hired take pride in serving you. All it takes is a smile and a chat and you have a friend for your stay.

There are many reasons people go south, for me it is to swim in crystal clear water on spectacular beaches surrounded by amazing genuine people. That is what keeps me coming back to this private gem of a hotel on its own Cayo!!

Date of stay: January 2024
Trip type: Travelled with family
3  Thank Departure40638882497
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos, responded to this reviewResponded 12 February 2024

Dear guest,
Thank you for visiting us once again. Having your preference in the best incentive to continue growing.
Kind Regards,
Quality Manager
Iberostar Selection Ensenachos

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Reviewed 12 February 2024

My family and I had another excellent week at Ensenachos. There is something very special about this place. Check in was very fast and our room was ready on arrival.

We were in Bungalow 43 and felt it was an ideal location. Our room was very clean and well maintained all week by Yulier. We came home everyday to beautiful towel art and fresh water bottles in the fridge.

The beaches are absolutely amazing. You can’t beat them. Special thank you to Yunily, Yulexiy, Dianiby,Javier and Geiny for creating some amazing cocktails, but more importantly for being such wonderful caring people. You make our week even more special.

We eat at the buffet for breakfast and supper. Always ample choices to choose from. Pork, chicken, fish, seafood and many side dishes. Don’t miss out on the bread it is delicious. We have to again thank Lianny, Yerandy, Daniusky and Yamina for taking care of us.

Lunch for us is always at Megano beach. The team there are excellent. We had the choice of chicken, pork, burgers and hotdogs. If the chef is grilling squash make sure to try some.

This trip we found the entertainment in the lobby and in the buffet amazing. It was a great way to end the days.

A special thank you to Geysi and her customer service team. They are constantly moving around the grounds chatting to people and making sure everything is good. It’s very nice to see how much they care.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank T6528NWangelaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos, responded to this reviewResponded 12 February 2024

Dear Angela,
Thank you for trusting in our personalized service. If your family and you came back home with such special memories we have got the most important award.
Kind Regards,
Iberostar Selection Ensenachos

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Reviewed 8 February 2024

This was our first time to Cuba and while we went with minimal expectations, we were beyond disappointed. While a bit run-down, the rooms were not terrible other than having only one working lamp, one pillow per bed, minimal to no towels, a flooding bathroom from the room above and no toilet paper, it's just a place to sleep. Hardly ever got fresh towels, and the beds weren't changed once during the week. We didn't have huge hopes for the food, but it was beyond anything we could have imagined. How we didn't get sick, I don't know. Barely edible, no fruit (canned peaches only), nothing at the snack bars etc. Drinks were just OK, very small, and always missing something. The only great thing about the resort is the beach. Sadly the weather wasn't great so we only got 2 beach days. The paths are unlit, and in great disrepair, public washrooms had no TP, no soap and were quite filthy. I've been in many places in the Caribbean, South America and North America and this by far was the worst. We paid a lot for what we got. Not 5 star at all - maybe a 2 or 3. I feel for the people there and the workers are lovely but they ask customers to give a good review b/c they fear for their livelihoods. In good conscience I couldn't give this place a good review if someone paid me. My heart goes out to the people of Cuba but don't waste your money here.

Room tip: Don't go. Take snacks if you do. Take toilet paper and supplies for yourself and the staff.
Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Tammy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos, responded to this reviewResponded 9 February 2024

Dear Tammy,
On behalf of the entire team, we would like to let you know how sorry we are that we were unable to provide you with an experience that met your expectations.
As part of Iberostar family, maintaining the highest standards of hygiene and cleanliness is a priority in our daily operations. We will make all the necessary investigations and changes to ensure that this remains the case. Your description does not reflect our commitment to providing each guest with a memorable stay. For this reason we will do our best to be worthy to a second chance to surprise you with our improvements.
We hope you had a safe trip back home.
Kind Regards,
Quality Manager
Iberostar Selection Ensenachos

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