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Reviewed 5 August 2018

To be greeted at any hotel, by such warm friendly staff while on a business trip is always a plus... but at this hotel, I wasn’t sure who were the owners and who were staff, such is the extent of helpfulness and courtesy I was shown.
It was clean, well catered for business, and the super size towels ... big yes !
Love this place... one of the very few on my list !

Stayed: July 2018, travelled on business
2  Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoteldelaVilleMonza, Direttore at Hotel de la Ville, responded to this reviewResponded 23 August 2018

Dear Guest,
we would like to thank you for the time taken in sharing this wonderful review with us! We are glad to know that the staff contributed to make your stay comfortable and special and that you enjoyed the equipment of your room. We look forward to welcoming you back and we remain at your disposal for any further assistance you might need.
Kind regards,
La Direzione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

We stayed in this hotel for about 3 nights while visiting Milan, Italy.

The room was very small, outdated and noisy.

We complained but were told the hotel is fully booked and no other rooms are available.

Breakfast staff was poorly mannered, and ignorant, and didn't act professionally during breakfast, as they waitresses were talking loudly across the very small dining room, while guests were trying to enjoy their breakfast.

The front desk staff was great and especially Alessandro who was very helpful and went above and beyond to help us during arrival and departure, but unfortunately, he didn't have authority to offer room changes, etc...

The hotel is located in Monza, which is one train stop away from Milan and also is located across from the local palace, which is now a museum which is nice, however, next time we will choose a hotel in Milan for our next visit to the city of Milan.

  • Stayed: May 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Alexander I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoteldelaVilleMonza, Direttore at Hotel de la Ville, responded to this reviewResponded 30 July 2018

Dear Guest,
first of all thank you very much for choosing Hotel de la Ville for your recent stay in Monza and for the time taken in sharing your feedback with us. As you could have noticed from other reviews, we are not used to receiving such comments. Your words affect us personally and we assure you that prompt measures will be taken to verify and intervene in the departments you mentioned.In truth, your stay coincided with important trade fairs in Milan and sporting events at the circuit that did not allow us to offer an upgrade for your room because of the high occupancy, as you correctly reported. However, we are sure that all the staff of the hotel, and in particular the front office, have put their best efforts to minimize the inconvenience caused by the renovation of our new veranda, today very appreciated by all. We hope to have the opportunity to welcome you back again in the future and show you the value of our luxury hotel.
Kind regards,
La Direzione

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Reviewed 25 July 2018

I only stayed at the Ritz Carlton once and this hotel had that feel about it.
I was on a business trip and stayed for 2 nights. The staff were amazing, so friendly and helpful and were there whenever needed and matched the sheer elegance of the place. It is an older hotel stuffed full of timeless pieces like clocks, mirrors and paintings and just beautiful things. They have a gorgeous air-conditioned terrace under glass to sit outside. The first day I had a sandwich on arrival and later the most amazing fish dinner it was very tasty but simple and brilliantly cooked.
This hotel is a real gem in a fantastic location close to the Monza grand prix track and opposite the Royal Palace (If you are going to visit they can give you a discount voucher).
In a World of standardized chain hotels which have their place, memories of this hotel will stay with you for a long long time.

Room Tip: Ask for a room with a bigger bed
  • Stayed: July 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Silverfox54_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoteldelaVilleMonza, Direttore at Hotel de la Ville, responded to this reviewResponded 26 July 2018

Dear Guest,
it is a honour to read your comment and we would like to thank you for the time taken in sharing your feedback with us. We are pleased to know that you appreciated all the features of our hotel during your business stay, but above all we do thank you for the compliments about our staff. Our new crystal Veranda has just been launched and it's been being a success: it's important for us knowing that you felt comfortable with that too and that you enjoyed both our Derby Bar and our fine dining Derby Grill restaurant.
We look forward to welcoming you back in a near future and we remain at your disposal for any further assistance you might need.
Kind regards,
La Direzione

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Reviewed 21 July 2018 via mobile

The Hotel de la Ville is a beautiful old hotel, a cross from the Villa Reale di Monza with extensive parkland. We walked into the centre of Monza for dinner and enjoyed strolling around the town center, which is free of cars. The hotel service was impeccable and the breakfast excellent. The rooms are quite small but well equipped.

Stayed: July 2018, travelled as a couple
Thank mariaben64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoteldelaVilleMonza, Direttore at Hotel de la Ville, responded to this reviewResponded 23 July 2018

Dear Guest,
first of all we would like to thank you for the time spent in reviewing you experience at Hotel de la Ville in Monza. It's so important for us knowing that you appreciated our service anche equipment, and that you enjoyed your stay in Monza visiting its city centre (just a short walk from our hotel!). We hope to have future opportunities to welcoming you back and giving you a bigger room so that you feel even more comfortable.
Best regards,
La Direzione

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Reviewed 12 July 2018 via mobile

Mixed a business meeting with a couples get away.
From the moment we walked thru the door, we were greeted and treated with smiles and service.
The breakfast, included, was a cornucopia of choices and freshness.
If you stay, ask the desk for the use of bicycles, free for guest, and spend an hour or two cycling thru the Palace Royal Villa of Monza park, across the street. It is the largest walled park in EU.
Shopping in historic downtown, auto free, is a wonderful experiance.

Stayed: July 2018, travelled as a couple
Thank Localtucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoteldelaVilleMonza, Direttore at Hotel de la Ville, responded to this reviewResponded 13 July 2018

Dear Guest,
we would like to thank you for this wonderful review about your experience in Monza and at Hotel de la Ville. You couldn't describe better what a stay with us means. We are glad to know that your felt comfortable with our offer, but above all with the service of our staff. Monza city is a small town but rich in things to explore! We look forward to welcoming you back soon.
Best regards,
La Direzione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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