Really good staff at what is now the Alotau Bay Hotel. Some of the best smiles in PNG. The rest of the place is average, with the exception of the sunset view, which is terrific. Food was ok, with some reasonably large portions. Recommend if you’re transiting to Tawali.
Agoda
Booking.comBooking.com
Simple theme but maintains modern touch to interior design. Good entertainment system. Simple menu but wonderful customer service. Friendly staff who really work to ensure customers' stay is an enjoyable experience. Rooms are beautiful. The apartment suite is efficient and meets requirements.
Me and my friend stayed at AIH for two weeks. It’s a wonderful place, with gorgeous view on the sea and harbour, super calm, safe and central location. We spent a lot of time by the pool which was perfect. The staff was incredible, so helpful and nice we felt at home and would have loved to stay longer. We definitely recommend this place for your stay at Alotau. Thank you again for everything AIH!
Fantastic location ,perfect place ,love to sit on the beach front and enjoy the beauty of the sunset ,the staffs are also very friendly ..Looking for a perfect get way for business or holiday Alotau international is a great place to be .Enjoy.
Dear Aioni Tours,
Thank you very much for your wonderful review and kind comments - it always a great pleasure to have you visit our hotel.
Your Alotau International Hotel family looks forward to welcoming you back soon.
Dony Kristianto
The location is excellent if you are attending the Kenu and Kundu festival as it is walking distance. The rooms are comfortable with views or glimpses of the sea. The food is average.
We had attempted to book through the hotel web site twice with no reply. We then booked three nights through booking.com. When we arrived we were bumped for the first night. they offered to find alternate accommodation or a site shed (see picture below). Eventually after asking to speak to the manager we were offered a room of inferior quality to the one we had booked. The arrogant receptionist made it clear that it was our fault as we had booked through booking.com. We were not given an apology or a refund. We were paying $300 per night.
Dear Bronwyn C,
Warm greetings from Alotau International Hotel.
Thank you for taking the time to write a Trip Advisor response after your recent visit.
From the feedback shared, I thank you for your insight and on behalf of Alotau International Hotel please accept my sincere apologies for any shortfall in service standards you received, rest assured this is not representative of the levels we generally deliver, as you will see from previous reviews.
I would welcome the opportunity to discuss the issues in person, I'm having problems to find your email in our email server please contact me at gm@alotauinternationalhotel.com.pg for me to be able to recover our service shortcoming on your future stay with us.
Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make continuous improvements. Once again thank you for your truly valuable comments, we believe that we can enhance our service day by day to meet and exceed the expectations of our valued guests like you.
We do hope to welcome you back at Alotau International Hotel as and when your travels return you to Alotau.
Until the opportunity permits,
Kind Regards,
Dony Kristianto
Spent couple if days in Alotau and stayed at Alotau International. Room is basic, but clean and spacious. Wifi worked ok. Hotel staff is very friendly and helpful. The continental breakfast is terrible though. If you want an omelette you will have to fork out an additional 20 K.
Dear Mathelacy
Thank you for time spent in leaving us review about your stay. I'm glad to hear that our associates are friendly and helpful during your stay. I also would like to apology about those breakfast inconvenience that you experienced. especially for the wrong information given by our wait staff, our new live omelet cooking station should be free of charge with all the accompaniment (Sausages, Baked Beans, Bacon, hash-brown or sauteed potatoes)
Once again, I apologize for our shortcoming and I assure you the hot breakfast is inclusive in our room rate, please email me directly at gm@alotauinternationalhotel.com.pg should you wish to book your future stay at our hotel for us to be able to recover our shortcoming.
Thank you for your kind feedback and I look forward to having you back in our hotel.
Warmest Regards,
Dony Kristianto
