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5 - 10 of 19 reviews
Reviewed 23 July 2018

Stayed for 3 days in late June-July, which were perfect, then tried to come back to use a second reservation. That second reservation was made 2 months before and was confirmed as we left the first time. In a phone call in advance of our return 2 weeks later to extend our reservation from 1 to 3 days, the desk denied I had a reservation at all. I sent a copy of my reservation and soon a manager acknowledged our reservations, that they had been canceled, and gave alternative reservations for 3 single rooms, even stating the room numbers. We arrived from an all day trip by boat and truck. The hotel staff helped us lug our large amount of gear into the hotel and our truck departed. But over at the front desk we found that the whole reservation was canceled, the day manager was very evasive, the staff acted very embarrassed, we were NOT HAPPY, and the whole thing was very awkward. They had made reservations at another hotel, the Napatana, it turns out. They drove us over there. We did not act very thankful since had we known we could have gone to the Napatana in our own truck straight away. Readers can make of this what they want. I do not believe I have ever experienced the like after living years in tropical Pacific hotels during my travels there. The ratings are bi-polar. High for the first visit and nada for the second because we did not get a room at all.
The Masurina and Napatana are at least partially owned by the same family and I think there also are other investors. In the past I have met many of these people which probably makes me hesitant to complain too loudly, but I did not find our treatment to be professional.

Room tip: The rooms with kitchenette suit my needs. Up to you.
Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Fred T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2018

The staff are friendly and helpful.They are very welcoming.Stayed at the Masurina Lodge which have beautiful spacious rooms that are air-conditioned for 6 days. There were some issues with the running water. The breakfast which was continental which was not good. There are also evening meals with local cuisine. The bar area used fans to circulate the air. There was a swimming pool.

Room tip: The rooms have been refurbished and are very modern
Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Sharon C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2017

Stayed during a business trip. Beautiful room, very comfortable, and spacious. Couldn't get an Iron and Ironing Board to iron crushed clothes. When I enquired about it, I was told I could get a lady in the laundry to do it for a price...

Food in restaurant was tasty but plain at the same time. The Café food looks great though. Comfortable bar, great atmosphere.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with HP Windows 10
2  Thank Delene_and_John
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TraceyDelandelles, Manager at Masurina Lodge, responded to this reviewResponded 22 October 2017

Thanks for your review. Our laundry and ironing service is free, so I will look into why you were told it wasn't.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Beautiful timber, clean well-maintained rooms, smiling staff all combine to produce a lovely atmosphere. The Coffee shop for snacks and lunch and the more formal setting of the beautifully presented dining room make for a pleasant place to stay. Congratulations Masurina, you do well. Though we did not use it, there is a pool and great looking waterslide as well.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank deejay17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2017

Myself and my two teenage boys booked to do a Traditional Cooking Class shore tour from our P&O cruise in November 2016. Jeff, the owner, was amazingly helpful and the shore tour was much more than just a cooking class, he took us for a short tour around Alotau, then were greeted with a traditional welcome dance on arrival at the lodge. The two ladies that helped us with the cooking class were lovely (and very patient), the food was fresh and delicious, we ate in the air conditioned dining room and had time for a swim in the pool as well, on the way back to the ship Jeff stopped at a market so we could buy some souvenirs. My boys had a fantastic day and said it was the best shore tour of the cruise! VERY HIGHLY RECOMMENDED!!

Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Frances M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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