Stayed here for 4 nights over school break and it certainly was worth it. Contact with the hotel upon booking was good and we frequently got emails and calls from staff to ensure that everything was good and if we wanted anything else, including excursions.
Check in was quick and efficient but for some reason they could not get our name correct on the documents we had to sign. Our surnames were fine, but trying to get our first names correct was a challenge, so we gave up in the end.
We had an ocean view room which was fantastic. Right beside the ocean with its own private deck to sit and watch what’s going on. The room was nice,y decorated and the furnishings ample and comfortable. The bathroom was huge and a great large shower. The toiletries were also great.
The cleaning staff do clean the rooms every day and to a high standard. The evening turn down service is also great.
The food on offer at both restaurant is of a good standard, but the food served on the pier is significantly better. We ate there 3 nights out if 4. The best dish I had was the prawns in chili and garlic in coconut sauce. They were magnificent.
One the Saturday they served a huge buffet around pool which had everything you could wish for, but the fresh tuna and marlin were exceptional. Carved straight from the fish.
The pools and bar were great to sit around during the day to get the sun and staff ensuring you had all drinks that you wanted.
This was a really great stay and no doubt people were asking why I didn’t give it 5 stars. Well unfortunately there was a couple of points that let it down.
1) staying in room 15, which is one of the furthest away from the main building, we were expecting the WiFi to be spotty, but when we arrived it was great and reception really good. It remained that was until Thursday night when it went off. It did not come on again so on Friday morning we reported it to the front desk, all I got was the guy on the desk with a confused look on his face. The internet did not come back on. Reported it again on Saturday, again with a confused look on the guys face, so nothing happened. We had to take our iPads to the pool to read emails etc.
2) breakfast on our first day was not the best. The sausages and bacon were dry and inedible. Seems as though they were cooked early in the morning and never replenished. The other mornings were better though.
3) the coffee and sugar in the rooms were never replenished during our stay.
This is a place we will definitely go back to. You can see that the staff and management actually do take care in where they work. Staff are always cleaning the gardens and surroundings and cleaning and painting the rooms.
Cannot wait to go back soon.