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“Poor service”

SWITCHBACK GRILLE & TRADING COMPANY
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2
Wed, 09/10
20:00
Ranked #16 of 38 Restaurants in Springdale
Price range: HK$85 - HK$272
Cuisines: American
More restaurant details
Restaurant details
Good for: Child-friendly, View details, Business meetings, Special Occasion Dining, Groups
Dining options: Lunch, Dinner, After-hours, Breakfast, Buffet, Reservations
Dining style: Casual Elegant
Transit: Switchback stop
Description: Nestled at the foot of the Watchman rock formation in Zion Canyon, Switchback Grille Steak & Fish House features hand-selected USDA Prime beef, Certified Angus Beef and a daily fresh fish menu that follows the seasons. Artfully prepared dishes, warm superior service, stunning views of the West Temple and a sophisticated southwest dining room come together for a truly unique dining experience. Additionally, Switchback offers full bar service with the area’s most extensive wine list. Banquet and catering services are available year round as well as a cozy sports grill with all of your pub favorites.
Reviewed 16 May 2024

The food here was good, but the service was poor. Our server checked on us by swiftly walking by and asking if everything was OK. I wanted to tell her that my french fries were cold, but she just kept walking; clearly not actually interested in whether everything was OK. She did the same thing when dropping off the check, it was basically a drive-by with no personal interaction.

Date of visit: April 2024
    • Value
    • Atmosphere
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    • Food
Thank MyKidsRSaint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (1,441)
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9 - 13 of 1,441 reviews

Reviewed 15 May 2024 via mobile

This restaurant must think they are special and that you are privileged to dine there. The prices are expensive and what arrives on the plate is sparing. For example, my friend and I each ordered a beet salad that was to have goat cheese included on it. When I remarked that there did not appear to be any goat cheese, our waitress, who was curt in her replies, said there was a smear of cheese at the bottom of the plate. No noticeable smear. So we asked for some goat cheese, since the salad was already relatively expensive. The goat cheese arrived in a tiny container, & when I pointed out that my friend needed some on her beet salad, too, the waitress asked if we could SHARE from the cheese from the tiny container! No, thank you, I replied. She said there might be an up charge for another small bit of goat cheese! Amazing attitude. Like they might be afraid to offer a decent amount of ingredients fitting the salad description on the menu ! We were appalled. In addition, I was charged $14 more for THREE shrimp on top of my salad. THREE. I’ve dined at many restaurants offering shrimp on top of a salad. Never THREE for $14 more. I would not return. It was not a pleasant dining experience.

Date of visit: May 2024
1  Thank SAVisitor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2024

Steak over cooked, waiter only talked to one of 4 of us there. Asparagus was the hardest I have ever had. Automatic 22% tip even with awful service.

Date of visit: March 2024
1  Thank Ryker C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024

Great view of the West Temple and mesa. Menu is surf & turf and hearty portions. The crab cakes were mediocre, should know better when located so far from ocean :- The atmosphere is quiet luxury with western theme. Private dining is there for parties and we'll use it next time with our group.

Date of visit: December 2023
    • Value
    • Atmosphere
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    • Food
Thank LT R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2023

Pretentious and expensive restaurant with mediocre food and terrible service. I chose it with some hesitation since it was one of the two restaurants in Springdale that accepted reservations. Our group of eight with two kids was not well suited to queueing up for 30-40 minutes to be seated, as in most other places with better food in town.

Date of visit: December 2023
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank sandro56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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