We stayed for 3 nights. Pros: Fantastic location, modern room, car rental on site, infinity pool. Cons: Seriously feels like you are staying above a BUSY mall. There are numerous shops within the hotel and a walkway which is open to the beach. So many non hotel guests are streaming through so the hotel definitely does not have a luxury hotel beach vibe. Not for relaxing thats for sure.More
Booking.com
Westin.com
Booking.com
We spent a week at this hotel this past summer. I guess for Waikiki it is decent, but I’m not staying here again.
The positives: great views, and a nice location. We saw manta rays and sea turtles every morning. As other reviews were mentioning, the elevators were nice, and the location was good.
The negatives…. We thought we could save some money by going to Oahu, but this turned out to be an extremely expensive trip. Between the room rates, the overpriced and underwhelming breakfast, the almost obligatory chair rental at the pool or beach, and the three digit cost for a rollaway we ended up spending just as much as we would have for a nicer resort on Maui, Kauai, or Big Island. All this for a 230 square foot room. I don’t think I have ever stayed in a smaller room.
Waikiki is a beautiful beach, but it is way overcrowded. On top of that these rooms were way too small, and you need to rent a chair just to get a decent seat, and be on the beach at 8am just to get a good spot to rent.
If you like crowded places and small rooms you may enjoy it, but unfortunately the view was not worth all the negatives for us.
Aloha pacificdune,
Mahalo for choosing to stay with us. While we are happy to see you liked aspects of your visit, we apologize for the issues you endured during your time with us. We understand the frustrations that can occur during our peak season, and we are very grateful for your patience. We are also sorry our rooms did not meet your expectations and regret your disappointment with our breakfast offerings. We will share your comments appropriately to ensure a better guest experience going forward. Mahalo again for being our guest, and we hope you will consider a return visit so we can provide you with the exceptional experience you deserve.
Mahalo,
Mari K.
Guest Experience Team
Second time at the Sheraton, Waikiki but this time Roger, our housekeeper, really made it special. What a KIND and WELCOMING man. He greeted us with leis and went far above and beyond in taking care of our room. He brought us robes and slippers without being asked. He even made swans out of our towels and decorated them with flowers and a lovely handwritten note. Oh, and a vase of local greenery!! If you stay here, I hope you get Roger. Make sure to tip him well, he's worth it.
Aloha Sophie K,
Thank you for choosing Sheraton Waikiki once again. We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Roger; we appreciate that you mentioned them by name. It was our pleasure to host your visit, and we hope you will revisit again soon.
Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team
Great service and care from the entire staff. Our room was well taken care of by Nerita. She was so helpful and sweet. Hope to be back soon! I will surely miss the amazing infinity pool and watching the sunset from the Edge!!
Aloha juliehG1477EF,
We are delighted you chose Sheraton Waikiki for your visit and are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with Nerita. We are glad you could experience and enjoy the longest oceanfront infinity pool in North America, right here at our resort. We hope you will make us your home whenever you are in the area.
Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team
The package was purchased with 3 adults in a room. It was completely paid off, however, at check in, Sheraton was charging a fee of $849.30 extra because there were 3 to the room instead of just 2. The hotel manager, Mr Richard Parks, was totally rude and unhelpful and just kept stating to read the hotel advisories on the form.
Aloha Daydream59762,
Thank you for taking the time to show us your concern. We regret the negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time.
Mahalo,
Managment
We loved our stay but most importantly, loved Rodger, who took such good care of us during our stay. Always love our time here.
The rooms overlooking the ocean are worth the extra amount and the infinity pool is heavenly
