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939jonz

Wonderful Home Feeling

5.0 of 5 bubblesReviewed 1 Jul 2021
Amazing experience. Nicole at the front and the house keeping staff were wonderful. The bed, linens, towels, and pillows were so relaxing. The AC was a welcome relief with an economical feature. No issues with WiFi or cable. Also the pool and lounge area is great. Close to a lot of things in Waikiki and walking distance. Service was good.
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this review
Responded 22 Sept 2021
Aloha 939jonz,
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each and every time you’re here! We are excited to hear that you received exceptional service from our Guest Services Agent Nicole. We will pass on the message to her for her excellent service! We look forward to serving you again in the future. We hope you enjoyed the rest of your time on the island and returned home with fond memories.
Mahalo
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,923)
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Reviewed 14 June 2021

Maria and her team where so great, people don't realize this is a condo hotel, and most of the properties have different owners, my first week i book tru expedia a studio, and i pay more fees, the place was good, but the second week i did the reservation tru the front desk and i got a better room and great view..

location is great, i love this area of Waikiki easy to walk everywhere.

Hermes.

Room tip: best views from the 10th floor to the top.
Date of stay: May 2021
    • Value
    • Location
    • Service
2  Thank Hermes1927
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this reviewResponded 23 September 2021

Aloha Hermes1927,
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each and every time you’re here! We are excited to hear that you received exceptional service from our Guest Services Manager, Maria. We will pass on the message to her on her excellent service! We look forward to serving you again in the future
Mahalo,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2021

This is a so called "budget" hotel, but dont be fooled. They will tack on hidden cleaning charges and damage waiver fees is no longer is a budget hotel. You're better off staying at one of the Marriott resorts, they were cheaper and better rooms.

Not to mention the rooms were old and falling apart and the couches all had nasty stains.

Nice staff though.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank bygromis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this reviewResponded 23 September 2021

Aloha bygromis,
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. We are very sorry that the fees were not made clear to you at time of booking. Starting in November 2020 we notified all our hotel partners about our new fees which went into effect on January 1, 2021. I agree that it is important for those fees to be made clear for you when you book. We appreciate your valuable feedback and will reach out to wholesaler partners regarding your review. We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured.
Me ke Aloha Pumehana,
With Warmest Aloha,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2021

I had a nice 2 night stay in a studio type room. Didn't realize the bathroom would have a shower stall instead of a tub, but otherwise it was great. The wet bar was an unexpected but lovely amenity, as was the dinnerware and the energy saving features of the room.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Connector167892
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this reviewResponded 23 September 2021

Aloha Connector167892,
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. We are happy to hear that you found our hotel to be in a great location. We are in the heart of Waikiki next to all shopping, restaurants & walking distance to the beach. We do hope to see you again the future.
Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2020

didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank sethcraven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this reviewResponded 23 September 2021

Aloha Sethcraven,

Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future

Me ke Aloha Pumehana,
With Warmest Aloha,

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Reviewed 20 November 2020

Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank keshamcmillon77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aqua Aloha Surf Waikiki, Other at Aqua Aloha Surf Waikiki, responded to this reviewResponded 23 September 2021

Aloha keschamcmillion77,

Thank you for sharing your review.

We are sorry to hear that the room wasn't to your taste and satisfaction and appreciate your feedback.

Your comments will be shared with our leadership team for careful consideration.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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