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“Typical Hard Rock Cafe - But Always Fun to Visit”
Review of Hard Rock Cafe

Hard Rock Cafe
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Fri, 14/06
20:00
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Ranked #96 of 2,127 Restaurants in Honolulu
Certificate of Excellence
Price range: HK$0 - HK$234
Cuisines: American
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Restaurant details
Good for: Bar Scene, Child-friendly, Groups, Special Occasion Dining
Dining options: After-hours, Breakfast, Dinner, Lunch, Reservations
Neighbourhood: Waikiki
Description: Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Reviewed 12 December 2018

We have a tradition of visiting Hard Rock Cafes each place we visit so of course we had to visit the Honolulu location. The food is good, it's always on the pricey side. This location has a nice outdoor patio which is a bonus compared to other locations. Our server was excellent, very attentive to our needs.

Date of visit: December 2018
    • Value
    • Service
    • Food
Thank AZFam-Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StephanieN2188, Manager at Hard Rock Cafe, responded to this reviewResponded 15 December 2018

Aloha and thank you so much for leaving a review! We value our guests comments and opinions and it is great to hear from you. We pride ourselves on our guest service and I'm so pleased to hear that you were able to experience this first hand.

Mahalo nui loa!

Stephanie

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Reviews (2,267)
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228 - 232 of 2,268 reviews

Reviewed 12 December 2018

Went for lunch group of 6 wonderful entrance way a a fantastic guitar display above stairway to restaurant & bar we were seated promptly and very well looked after by wait staff meal was great and everybody enjoyed cocktails ans beers, made some purchases from souvenir shop will definitely return if lucky enough to go back to Hawaii.

Date of visit: September 2018
    • Value
    • Service
    • Food
Thank Carl D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StephanieN2188, Manager at Hard Rock Cafe, responded to this reviewResponded 15 December 2018

Aloha Carl! Thanks so much for the awesome review! That guitar wave is pretty cool - I'm glad you liked it, too. I hope we are lucky enough to have you visit Hawaii again - we'll be looking for you.

Mahalo nui loa,

Stephanie Neeley
Operations Manager

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Reviewed 22 November 2018

Our last Nite in Hawaii we stepped out to the Hard Rock Cafe, just 10 minutes from our hotel. Big atmosphere, light, sounds, action... laying down some of the best hits from recent and past rock legends...
The crowd is mixed, plenty of familes and younger people no doubt drawn to the burger nd chips style menu and value for money.
We had a balcony table with a warm breeze nd great views out over Kalakaua Ave.
Service was fine, the food and wine fitting the mood and we were very pleased to make this the spot we had our last dinnner in Hawaii after a full on week!!

Date of visit: November 2018
    • Value
    • Service
    • Food
1  Thank bubbsieAuckland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StephanieN2188, Manager at Hard Rock Cafe, responded to this reviewResponded 22 November 2018

Aloha bubbsieAuckland!

Thank you for taking the time to leave a review for us... so cool of you! I'm very glad that you enjoyed your visit with us and that we were able to play a part in making your vacation a hit! I hope to see you again the next time you're in town.

Mahalo nui loa,

Stephanie Neeley

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Reviewed 14 November 2018

I love Hard Rock Cafe's for the food and service but this was shoddy. Our waitress didn't seem to have a clue once she finally turned up to take our order. She was absent without leave for most of the time, people who were seated after us and ordered after us got food before us. I had to leave my table to complain to someone at the bar re the slow service.
When the food finally arrived some had to be sent back, apple on salad was brown....then we got a new salad and later on another portion of apple....so disorganised.
To be fair the waitress comped us the beers but too little too late. Worst service I have ever received from any Hard Rock cafe anywhere in the world.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank samhart19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StephanieN2188, Manager at Hard Rock Cafe, responded to this reviewResponded 17 November 2018

Aloha samhart19,


Thank you for your review. We appreciate your honest feedback as it helps us improve our guest service. I apologize that you experienced less than perfect service. Please know that if at any time you are unsatisfied with anything that you can ask to speak with a manager on duty, and we will do our best to make things right. Thank you again for your review. If you would like to speak more about your experience, please don't hesitate to contact me.

Mahalo nui loa,

Stephanie Neeley
Operations Manger
808-955-7383
Honolulu.Ops4@hardrock.com

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Reviewed 12 November 2018 via mobile

I love the experience the drinks were te best and the service was very fast. The place is beautiful and they make you feel you’re in Hawaii.

Date of visit: December 2017
1  Thank MARIA MONSERRAT A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne L, General Manager at Hard Rock Cafe, responded to this reviewResponded 12 November 2018

Awesome, Thank you for the great review. Glad you liked the ambience with each Hard Rock we take time to design each one uniquely to the area and community. Hope you get to visit us again. Rock On!!!

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