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1 - 6 of 2,331 reviews
Reviewed 4 weeks ago via mobile

Every experience here has been wonderful! Jon provided early check-in for us and upgraded us to a beautiful ocean view room! We’ve enjoyed every morning and evening on the terrace relaxing. And the location is perfect, there is so much within walking distance. We are very happy with this hotel!

Date of stay: August 2021
Trip type: Travelled with family
Thank tamarainhisservice
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Toomey, Guest Services / Front Office at Park Shore Waikiki, responded to this reviewResponded 4 weeks ago

Aloha,

Thank you for taking the time to review your visit with us here at the Park Shore Waikiki and give us the great rating! We truly appreciate any and all feedback, as we continually strive to improve upon the experience that we offer. I'm glad you had a positive experience with our friendly and attentive team members. Our staffs are always delighted to serve and assist our guests to ensure that you have the best stay possible.

Waikiki continues to be one of the most premier vacation spots in the world, and the Hawaiian Island beaches are truly breathtaking and Park Shore Waikiki does offer an exception deal!

We look forward in welcoming you back to the Park Shore Waikiki!

Mahalo Nui Loa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021 via mobile

During my stay in Waikiki I had an opportunity to experience Park Shore Waikiki and a luxury resort.  Park Shore and the luxury resort have two things in common….customer care.  I was very pleased from my arrival to my departure with how well the staff interacted with me as a guest.  The check in process was fast and friendly. I initially had a problem with the water in the bathroom however, the attendant was quick and efficient to fix the problem. In addition, the room attendant was pleasant when providing towels and taking out the trash.  Park Shore provides  a great bang for your buck.  They are located directly across the street from Waikiki Beach and the zoo.  An ABC store is near the lobby of the hotel. You can purchase pre packaged fruits, food, supplies, and souvenirs from ABC.  In addition, there are many restaurants nearby.  You will definitely reside in a prime location if you stay at Park Shore Waikiki.  However, be prepared for a clean room with basic hotel amenities.  There is a pool that kids would love and I think the poolside rooms would be a wonderful choice to select.  You will have a refrigerator but no microwave which I believe would be a wonderful amenity for families. You will be provided with Hawaiian coffee and cable television.  However, do not expect much more.  If you intend not to bust the budget while visiting Oahu then Waikiki Park Shore is a great place to stay near the action without the added cost.  However, if you want more luxury accommodations I suggest you look elsewhere.  Remember cost is a major factor to any Hawaiian vacation and with Park Shore you are in the heart of Waikiki with a discount.

Room tip: Try the poolside rooms if you have kids.
Date of stay: July 2021
Trip type: Travelled with family
1  Thank sabrinak136
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 July 2021 via mobile

Very convenient, reasonably priced, professional staff. Clean rooms, and amenities. Conveniently located for bus lines. Beach across street, Close to fast food
and Denny's. Staff friendly and helpful..
Great for kids.

Date of stay: July 2021
Trip type: Travelled with family
Thank marianmL7003US
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Toomey, Guest Services / Front Office at Park Shore Waikiki, responded to this reviewResponded 31 July 2021

Aloha Marian!

It has been an honor and a pleasure to have you as our guest. Thank you for taking the time to complete our on-line survey. Please know that your feedback is very important to us, and it will be a valuable tool as we make changes to enhance the guest experience.

On behalf of all of us at Park Shore, we appreciate your patronage and look forward to serving you again in the future!


Mahalo Nui Loa!

Park Shore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2021

The Good: Great location and nice beach views. Bed was comfy.
The Bad: Photos online are deceiving. The room was dirty (photos attached) and old...as were the hallways and common areas. Lobby is decent.
The Ugly: 1) Hot water and water pressure varied between non-existent to decent. 3 days I had to shave with COLD water (uuuuugh!) :/ 2)Our concierge sent us to Hanauma Bay (via Bus) on Monday. They are closed on Mondays and Tuesdays. I felt he should have known this, and we wasted a day. 3)The front desk clerk sent us to Magoo's for pizza...we walked down a mile or two just to find out they don't offer dine-in service. Again, I think that's something they should've known. 4)The homeless folks that came in/out of the lobby and slept on the landscaping just outside the lobby were sad to see. "George" kept asking everyone for beer.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank ginamccarty14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Toomey, Guest Services / Front Office at Park Shore Waikiki, responded to this reviewResponded 2 July 2021

Aloha!

Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured. We truly value your patronage and appreciate your honest feedback.

Please know that the entire team at the Park Shore Waikiki is committed to taking the necessary steps to ensure that this experience is not repeated.

Should future travel bring you back to Hawaii, we hope that you will give us another chance.

Mahalo Nui Loa!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021 via mobile

The pictures of rooms looked amazing online, when we arrived the lobby was beautiful when we got to our standard double room it was disgusting! It smelt musty the carpet was filthy, it was like Motel 6. I paid nearly $250 per night and advised front desk I refused to stay in this room, the only other option was pay extra $60 night for 3rd floor near pool..the room was a little bigger and had patio area on the pool. I was upset that we had no option but to pay the extra $60 per night plus the ridiculous resort fee when there was no housekeeping each day only after 4 days! They blamed it on COVID what a joke, no amenities nothing! Traveler beware..do not waste your money on a 3 class hotel..yes location was great but that’s it.it cost us so much money for a week..scandalous and I hope they lose business for ripping hard working travelers off. Do not say here!

Date of stay: June 2021
Trip type: Travelled with family
3  Thank 2worlds60
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jim Toomey, Guest Services / Front Office at Park Shore Waikiki, responded to this reviewResponded 28 June 2021

Aloha!

Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured. We truly value your patronage and appreciate your honest feedback.

Please know that the entire team at the Park Shore Waikiki is committed to taking the necessary steps to ensure that this experience is not repeated.

Should future travel bring you back to Hawaii, we hope that you will give us another chance.

Mahalo Nui Loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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