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avillarreal75

Everything we expected and more!

5.0 of 5 bubblesReviewed 18 May 2021
Our first time to Waikiki and our experience at the Ilikai was above what was expected. Room was very clean, quiet, comfortable, and had an amazing view! Staff from the moment we stepped on foot was so friendly and willing to assist. Even though we had one problem with our tv, maintenance was able to come up right away and fix it. The gentleman was very friendly and knowledgeable. I've already recommended Ilikai to family and friends, and can't wait to go back ourselves!
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this review
Responded 25 May 2021
Aloha avillarreal75!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for your generous feedback of our employees and the property itself. I'm glad you had a nice time and we appreciate you referring us to friends and family.

If there is anything we can do for you in the future, please feel free to contact us directly.

Mahalo,
Sandra Hashimoto
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,867)
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Reviewed 18 May 2021

We changed rooms because of filthy carpet disrupting our trip...No housekeeping for a 2 bedroom 2 bath and we had a 1 bedroom...for 5 days. .no cleaning supplies provided until we asked for it. No ice machine...was told we had to purchase ice...I stayed in a hotel during the pandemic and at least ice was brought to our room when we asked...no bellman after 530pm to assist with luggage or groceries...But the price was still the same.

Date of stay: May 2021
    • Value
    • Location
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Review collected in partnership with this hotel
2  Thank thewrightnikki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this reviewResponded 26 May 2021

Aloha thewrightnikki!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for your feedback which is greatly appreciated.
I do apologize for the inconvenience of not having daily maid service. For the safety of our guest and our employees who chose to not have daily service for now and to have our staff have as little contact with our guests as possible. Of course we are still here for you folks and I apologize if you were not aware ahead of time of the hotel replenishing items upon your request.

This is a new normal for us and we are doing our best to stay safe but i do understand your frustration.

If you do return back to the Islands, I'm hoping things will be running more smoothly and we can go back to daily service.

If there is anything I can do for you in the future, please feel free to contact me directly.

Mahalo,
Sandra Hashimoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2021

It was alright for the very pricey room. For the money we payed the experience was average! Room was nice and location was very good. Not the crowd like downtown Waikiki but close enough for all the good restaurants. But overall we had a good time walking around the area.

Date of stay: April 2021
    • Value
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    • Service
Review collected in partnership with this hotel
1  Thank wpauline14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this reviewResponded 26 May 2021

Aloha wpauline14!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time in writing a review. We appreciate your feedback.
We look forward to seeing you folks again and if there is anything I can do for you in the future, please feel free to contact me.

Mahalo,
Sandra Hashimoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2021

Our stay was amazing! Super beautiful hotel and amazing staff! Made our stay amazing during covid and I will be coming back! Rooms were super clean and very nice. The valet service was super fast and always very helpful!

Date of stay: April 2021
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Review collected in partnership with this hotel
1  Thank trinitytruman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this reviewResponded 26 May 2021

Aloha trinitytruman!

Thank you for staying at the Ilikai Hotel & Luxury Suites and taking the time in writing a review.
I'm glad you enjoyed your stay and we look forward to seeing you again.

Mahalo,
Sandra Hashimoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2021

All workers there were KIND and attentive. Service was impeccable! View was AMAZING. Beautiful full kitchen with pot, pans, cups, plates, bowls and utensils!

The few days we had there was such an amazing staycation for my Ohana and I!

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
1  Thank daynahiga08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this reviewResponded 26 May 2021

Aloha daynahiga08!

Thank you for staying at the Ilikai Hotel & Luxury Suites and taking the time in writing a review.
I'm glad you enjoyed your stay with us and we look forward to seeing you and your family once again.

Mahalo,
Sandra Hashimoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2021

When we checked into the room we noticed the floors were dirty and a sticky substance of sorts was all over the bathroom floor. I had to hand clean the floors myself as during Covid they did not allow housekeeping in the room. The bathroom smelled like piss. The furniture looked beat up, the couch was ripped in a couple places. Stayed at the same hotel two years ago and the room was much better. For the price I recommend checking something else out.

Date of stay: May 2021
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank bfdrob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra Hashimoto, Other at Ilikai Hotel and Luxury Suites, responded to this reviewResponded 7 June 2021

Aloha bfdrob!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time in writing a review.

I do apologize for you folks checking into a room that was not cleaned thoroughly. We have standards that we meet so this is unacceptable.
For the safety of our guest and employees we are not allowing daily service right now but I really hope we were able to fix this problem you folks encountered.
As far as the furniture, the rooms have been renovated almost 7 years ago so we are looking to replace some items in the near future but I do apologize for this.

I do hope you give us another opportunity to service you folks again in the future.

Mahalo,
Sandra

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