We have been a loyal Hilton Honors member and customer. Out of all of the many hotels we have stayed, we will NEVER stay at Hilton Vacation Club The Modern Honolulu again. We recommend no one does. There are too many other options and this place lured us into staying there because it appears to be renovated but it’s only about 50% there. It needs major improvements to the sound barrier and key security system. For 8 nights, we endured room 1530:

- Having our faces blasted with the air conditioning vent
- You can hear the people next door and street noise all night because the rooms and slider isn’t insulated.
- The worst bed (felt like a box spring) on a platform that allows for you to trip over due to the overhang.
- Poorly designed bathroom with shutter vents (instead of actual walls) that gives zero privacy.
- Broken refrigerator
- Rusted seating on balcony
- "Free water" was expired for 3 weeks
- Small pool (there are two but both are overcrowded during holiday season)
Constant sound of the elevator despite being almost 5 rooms away
- The WORST situation: locked out of room and parking daily due to inadequate magnetic room key functionality. Most annoying was that the front desk employees were trained to blame the customers by saying that we “must have demagnetized them by putting them next to our phones”. After the third night, finally waiting in line hearing other people complain, someone said that they are aware of the “outdated” key system. They said management won’t listen to them and we needed to leave a review.

Here we are. Upon check out, we told them our displeasure and they said, “oh yeah, I know that room and it’s bad”. I’m glad that we spent a $35 per day resort fee and $35 per day self parking so add $70+tax to your per room cost. The only positive thing is the few days that the restaurant was open, we had breakfast and there was the nicest guy at the counter taking our order. He needs to find another employer. This place doesn’t deserve him.

As a status member with Hilton I am disappointed with the customer service at this property. I spend around 120 night a year in hotels for business travel.

I booked this hotel over a month in advance, every time I stay at a Hilton property I get some sort of upgrade, this time I got an ADA room facing a parking structure. This morning I was told my flight is delayed by 3 hours, I asked for a reasonable noon check out, denied.

Save yourself the disappointment and find another place to stay, they are plenty around and it won’t cost you close to 900.00 USD for 2 nights.

We stayed here on a special from Hilton, offering us the option to purchase into their grand vacation club. Quite honestly, if they wanted us to buy in then they should have placed us in a different hotel. This hotel is in desperate need of room updates. They have shutters in the bathroom dividing it from the bedroom which amounts to zero privacy when in the bathroom. The sink is so shallow that you got sprayed with water every time you used the sink no matter how low the water flow was. They have much outdated platform beds that were horribly uncomfortable not to mention that I hit my leg on the corner a few times. There was only one chair in the room and it was so low to the ground it was hard to get out of. The lighting is dim and depressing.
On a positive note, the breakfast choice, price and taste was excellent. The waitstaff was great. The bartenders at the pool were awesome too! The front desk staff not so friendly.
I did a review when we left and management replied that they will be renovating this hotel next year. This if good news and much needed.