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1 - 6 of 2,464 reviews
Reviewed 3 May 2021

Just very underwhelming property overall - nasty pool, unclean common areas, old decor, motel-sized bathrooms - just not quite the Omni experience I've seen in the past. I've stayed at Hampton Inns that were nicer than this place. We also had a bad experience with a manager on Saturday night. We just needed a table to play cards and were kicked out of the breakfast area - we had no problems the nights before.

Room tip: The suite is just an awkwardly shaped room with small spaces. Nothing suite about it.
Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank 497matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riaan Nel, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 7 May 2021

Dear 407matthews,
Thank you for your feedback. We hope you will give us another opportunity.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021 via mobile

Won't be staying here again. Price was good but the walls are thin and can hear everything in the room next door on both sides of us. Sheets were not new but the staff is
wonderful and very accommodating. Very disappointed considering this is an Omni chain hotel

1  Thank Relax141604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia Gonzalez, Marketing at Omni San Antonio Hotel, responded to this reviewResponded 2 February 2021

We apologize for the challenges you experienced while in our care. We hope to welcome you back for a more pleasant experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2020

Stayed here two nights for a work seminar. The hotel was in a great location with food and shops nearby. The staff at the front desk was not very friendly, but the staff during the seminar were great. We were spaced out well at the seminar and it was very nice. The website said the pool and gym were closed for COVID, so I didn't bring gym close or swimsuit, but when I got there both were open, so I was disappointed in that.

Date of stay: June 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Hollaleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia Gonzalez, Marketing at Omni San Antonio Hotel, responded to this reviewResponded 22 September 2020

Please accept our sincere apologies that your recent visit was less than exceptional. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.

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Reviewed 19 August 2020 via mobile

The checkin went smoothly and we were offered a upgrade. The room smelled musty and slightly like mildew we assume due to no vents in the bathroom, but as we were only there at night we used a small room diffuser and stayed. The outside lap pool was dirty and there was garbage at the bottom. Upon packing to leave, There were ants on the floor that got into my clothes. When we told the person at check out. We were just told, off hand-idly, sorry about that and she would let housekeeping know. This was a disappointing stay.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank Ruudtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia Gonzalez, Marketing at Omni San Antonio Hotel, responded to this reviewResponded 22 September 2020

Please accept our sincere apologies that your recent visit was less than exceptional. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2020 via mobile

Always have enjoyed hotel and go at least once a year, this year was considerably better with the remodel, Covid has taken its toll on so many and they are no exception but have done a good job of keeping as much open as they can
Don’t skip this one for a weekend getaway

Date of stay: August 2020
Trip type: Travelled as a couple
Thank Shane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia Gonzalez, Marketing at Omni San Antonio Hotel, responded to this reviewResponded 22 September 2020

Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

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