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All reviews front desk ceiling fan separate bedroom nice lobby breakfast area king suite definitely stay here again great place to stay comfortable stay easy access living area convenient location oro valley complimentary breakfast beds were comfortable nice property home away from home
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Reviewed 14 August 2018

Welcomed by Cecy, who was very efficient and friendly. (BTW, she also offered to give me a hug at checkout when I started bawling -- I was preparing to leave Tucson after dropping my daughter off at the Uof A). Clean rooms and pool. Tasty breakfast -- clean kitchen area with lots of seating. Convenient location near the Tucson Mall and many restaurants. Planning to stay there again in October when we are there for family weekend.

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank obg4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 15 August 2018

Hi obg4-

Cecy is a GEM!! This review will make her day! Its comments like this that remind us why we do what we do. Thank you for sharing. As a new mom I cannot imagine how you felt that day. I am glad you had Cecy there to offer a hug (I would have too ;)). We look forward to seeing you in October and will have hugs for you at check out again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

The best part about this location are the employees. Everyone was fantastic. They also had some nice touches, like the orange-flavored water in the lobby. The pool was pleasant, and the rooms were well cared-for. We'd definitely stay here again.

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 15 August 2018

Hi Brad W-

Thanks for complementing the staff. Each person has a passion for what they do and it warms my heart to read that you experienced that while being a guest at our hotel. We loved having you and appreciate the feedback. Please come back when you are in Tucson again!

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Reviewed 7 August 2018

My second stay at this property. Rooms are spacious and very clean, staff is very friendly and helpful. Location of the hotel is very good, close to restaurants, shopping and entertainment. Breakfast in the morning is just enough to get you going.

Room Tip: Rooms in the back of the hotel off the main street.
  • Stayed: August 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 15 August 2018

Hi Greg B-

Thanks for coming back! We are pleased to hear you enjoyed the amenities the hotel offers, convenient location and best of all our awesome friendly staff. Thanks for sharing. We hope to see you again for a third, fourth and fifth time. Have an awesome week!

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Reviewed 4 August 2018

Great customer service at the counter rooms were nice and clean breakfast was good. Pool was really nice gym was great, but most of all I was happy with all the customer service and how clean the rooms were.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank RaymondD1539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 15 August 2018

Hi Raymond D-

Thank you for taking the time to share your experience with us. We loved hearing how awesome your stay was and how friendly our team is. We hope to see you again soon!

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Reviewed 2 August 2018

Dirty bedspreads and unsafe food handling. observed duirng this visit. lamp in room not working, dirty mirrors in room. Unsafe food handling procedures observed and not corrected after they were informed..

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, Front Office Manager at Hampton Inn and Suites Tucson-Mall, responded to this reviewResponded 15 August 2018

Hi Frank C-

Yikes! Your comments are concerning and will be addressed. Thanks for the feedback. We definitely pride ourselves in our cleanliness and are sorry we let you down. I will be sharing and following up on this.

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