The room was great, room service was extremely prompt and easy..We will definitely stay here when traveling to Tucson and recommend the Lodge. The friendly staff and clean accommodations are excellent.More
- Free Wifi
- Free Parking
The room was great, room service was extremely prompt and easy..We will definitely stay here when traveling to Tucson and recommend the Lodge. The friendly staff and clean accommodations are excellent.MoreShow less
Thank you for the great review & your kind comments about our team members. We appreciate you taking the time to share your feedback, & I hope to welcome you back to The Lodge at Ventana Canyon again soon.
Excellent value. Rooms are well designed for family stays. Friendly and helpful staff are available for anything you may need. All resort activities are close and convenient. Our stay was perfect in every way.
We are so glad your family found The Lodge at Ventana Canyon to be so suited to your travel needs. I especially wanted to thank you for the kind comments about our friendly and helpful team members. I hope to welcome you back to The Lodge on your next Tucson trip.
We loved our room w full kitchen (we enjoy cooking) and the beautiful room and stay for a last minute family getaway. The grounds and accommodations were gorgeous. We were not used to such wonderful hospitality with the staff and we hope to return in the Spring!
Thank you for your great review and we are very happy that you were able to enjoy the kitchen facilities in your suite. The entire team is looking forward to welcoming you back this spring!
We stayed at The Lodge at Ventana Canyon from Oct 7th-11th, 2018. 2 adults and 1 child (7 years old)Service- The service was beyond great every day. Staff members at the concierge desk, pool and Ventana Grill were all super friendly and professional.Room- All of the rooms are suites there and ours was very clean and well kept. The kitchens are fully equipped to cook meals in your room, but we chose to try the local restaurants in the area instead.Value- Very reasonable! We booked the room through Expedia and got a great deal for the Ventana Canyon area. A reason for that might have been that it was off-season. One of the golf courses looked to be in a transition stage from summer to winter grass. Therefore, the resort wasn't crowded at all. We had the entire pool area to ourselves on most days. We did not play golf nor tennis, but the facilities looked really nice for both of those sports. Overall, we had a great stay at The Lodge at Ventana Canyon and we hope to be able to stay there again soon.
It is so good to hear of your great experience at The Lodge at Ventana Canyon. We are delighted that you enjoyed the suite & the staff services, in addition to the dining in the area. We hope to welcome you back to The Lodge at Ventana Canyon when your travels bring you back to Tucson.
The resort is quietly tucked away in a beautiful gated community with stunning views of the Eastern Foothills around Ventana Canyon. Service and check-in was pretty on point with some exceptions. Service in restaurant great, Jessie in the Pro Shop went out of his way to accommodate our twosome on the mountain course which made for a great afternoon. Mountain course is a stunner and we left asking why we ever would play golf up in Scottsdale again. Wifi is very weak in the rooms but quite fast at the pool and not worth what they charge in resort fees per day. Our iPhones had connection issues but our iPads and laptops did not.
Had rate issues on check-in which were resolved. Beware of the "upgrade fee" to have early check-in. At every other Tucson resort (and we've stayed at many), if the room is ready early we are checked-in with no charge. I took offense to this being called my upgrade, which was really a rip off. Manager claimed they kept the room out of inventory the night before my arrival just for us (Bad business model if that is the truth). The room we were given was 3 doors down from the lobby on ground floor and had absolutely no privacy outside. The room was spacious but very dark and in need of more recessed lighting or lamps as well as a much needed decor update. We had an extremely loud air conditioner in the bedroom. No wonder it was available and not sold the night before regardless of the nightly rate being jacked up x2 for Parents weekend Friday and Saturday nights. If you get an email with the "upgrade offer", decline it as you will get this room, instead of a brighter, quieter, and more private room you might have had if you checked in later. Shame on management for this!
Regardless, the room was more comfortable than the neighboring Loews and was exactly what we needed for UofA Parents weekend. Pool was nice and clean, but would have been nice to see a few trees amongst the concrete. All said The Lodge is the best of Ventana Canyon area.
Thank you so very much for your kind comments regarding the service provided by our team members. We are sorry to read that some aspects of your stay did not meet your expectations. Your comments will be shared with our team so we can improve both our product and services. We hope to welcome you back to The Lodge at Ventana Canyon when your travels bring you back to Tucson.
The staff went above and beyond to help. They made my wife and I feel at home. The location is amazing. The room was perfect. We felt very comfortable in it. Highly recommend staying there. Even just for one night.
We appreciate the great review and the fantastic comments about our team members. Thank you so very much, and I hope to welcome you back to The Lodge at Ventana Canyon in the future.