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“Super nice rooms slow check in”

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Comfort Suites Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed 10 November 2017 via mobile

Loved the rooms. They are very nice and clean. The hotel hallway and elevator had a weird smell but thankfully the rooms did not. Tv worked ok although some pixelation did occur but other than that very nice rooms. Check in on the other hand leaves much to be desired We came in around 5:30pm and there was only one lady to check people in. There were 3 guests in front of us and it took a good 15 minutes to get us checked in. We were in a hurry to meet some folks for dinner plus I had been up since 2am and haven’t eaten all day I was a little impatient. The lady was nice but just very slow. They should consider adding a second person to help with check-in during peek hours.

Stayed: November 2017, travelled on business
Thank wanderer81321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 15 November 2017

Dear Valued Guest,

Thank you for taking the time to fill out our online survey regarding your recent stay. Your feedback is important to us. We are happy to here you enjoyed the suite rooms we have. We do apologize about the TV problems and the slow check-in process. We are looking into fixing the TV situation and your review will be shared with my front desk staff. We hope to see you again the next time you are in Albuquerque.

Sincerely,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 317 reviews

Reviewed 5 November 2017

Good hotel except for those who need handicap accessible suite. Narrow hall between living area and bedroom too small. Not sure a wheelchair could get through. My husband's scooter barely fit. Personnel was very nice. Hot breakfast was good. We enjoyed the pool.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank blbutzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

Hotel in the middle of everything. Traffic can be crazy getting to the hotel but once there it is in a safe area. Breakfast was so so as are most Comfort Inn breakfasts. Room was nice and beds were great

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 3 November 2017

Dear Valued Guest,

Thank you for taking the time to fill out our online review regarding your recent stay. We appreciate your feedback. Allow me to apologize for your stay not being the absolute best. Your comments on the breakfast will be looked into, because we want you to enjoy our hot free breakfast. Our goal is to make sure you are refreshed, rested and ready to go and breakfast plays a big part in that. We hope to see you again the next time you are in Albuquerque.

Kind Regards,
Management Team

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Reviewed 30 October 2017 via mobile

We stayed here for one night while traveling east on I-40. The room was clean and the king sized bed was comfortable. The staff was friendly. Breakfast was the usual. Most importantly, we would stay here again when we are on the road again in Albuquerque!

Stayed: October 2017, travelled as a couple
Thank Rosejuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 3 November 2017

Dear Valued Guest,

Thank you so much for the wonderful review! We really appreciate your feedback and the time you took to fill out our survey. We are located about 5 miles north from I-40 on I-25, which makes for a very central location to travel through the city. I am happy to hear our staff was friendly. We strive to provide each guest with the utmost experience at our hotel. We hope to see you in the near future! ☺

Sincerely,
Management Team

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Reviewed 26 October 2017

Excellent location for Balloon Fiesta & for easy access to most Albuquerque locations. Right off interstate 25. Rooms are a good value for money. Breakfast was good for hotel, although the waffle machine was different, made 4 small waffles instaed of one larger one ... less eatable waffle, although you can make as many as you want. Would stay here again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Retired4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesABQ, Front Office Manager at Comfort Suites Albuquerque, responded to this reviewResponded 27 October 2017

Dear Valued Guest,

Thank you for taking the time to complete our online survey regarding your recent stay. We are happy to hear you enjoyed our breakfast buffet bar and the location of our hotel. We hope to see you again for the balloon fiesta or sooner. Again, thank you for your time and business.

Kind Regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Albuquerque

Address: 5251 San Antonio Dr NE, Albuquerque, NM 87109-4135
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Albuquerque
#20 Business Hotel in Albuquerque
Price Range: HK$610 - HK$860 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Albuquerque 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Fully Renovated Comfort Suites Hotel located close to the Balloon Fiesta Park, Sandia Ski and the Business Journal Center District. The University of New Mexico is just a short drive from us as well as the Sunport Airport is 15 minutes. We provide free hot breakfast, free internet, free parking and all of our rooms are a suite with a pull out sleeper sofa. ... more   less 
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Also Known As:
Quality Inn Albuquerque
Quality Hotel Albuquerque

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