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“Great Customer Service ”

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Comfort Inn & Suites North
Ranked #46 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed 26 October 2017 via mobile

We had to make a last minute stop here due to car issues. They were very understanding and extended the checkout period without fees. The hotel itself isn't exactly the most physically pleasing and could stand an upgrade but seeing as its not in the best part of town it's not surprising. Lastly while the building isn't great the rooms are very nice and the beds are great.

Stayed: October 2017, travelled as a couple
Thank IvanTortuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 27 October 2017

Thank you for filling out this survey. We are glad you decided to stay with us and hope your car was fixed quickly. We are in the process of updating our hotel. It just takes time and we continue to see improvements here. We hope we have the opportunity to have you stay with us again.

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5 - 9 of 287 reviews

Reviewed 17 October 2017 via mobile

For our purposes this hotel was very good because of its convenience to Balloon Fiesta and nicer hotels in the area were either booked or even more overpriced than this one was.

The hotel is about 10 minutes by car from Fiesta Park although it can take a lot longer to get there depending on Balloon Fiesta traffic. But proximity to the park is important because people start arriving at the park by 4 a.m. in order to get a decent parking space. Also, you have to leave the park in between the morning and afternoon sessions so it was nice to be able to go back to the room and rest in between the sessions. And you can see the Fiesta fireworks at night if you are too tired to make it through until the evening.

As for the hotel itself, it is located in an odd area in between a fence and a gas station so it is a little tricky to find the entrance. And obviously the outside of the hotel is not very aesthetically pleasing. It is, again without traffic, within a 10 minute drive to various restaurants and stores. But apart from the gas station nothing is in safe walking distance from the hotel.

As to safety, Albuquerque is a very unsafe city-vehicles and other belongings are often stolen from hotel parking lots. So we appreciated the extra security at the hotel although, after speaking with the officers, I realized that the extra security was directly related to the Fiesta. There was a man trespassing on the property while we were there who was arrested after he accosted a hotel employee but that is nothing unusual in Albuquerque, no guests were in danger, and I personally did not feel threatened or in any danger while staying at the hotel.

Our room was comfortably spacious as were the queen-sized beds although the mattresses were too soft. The bathroom was a decent size and it was clean and in good condition as was the room although the air conditioner did not adequately cool the room. We opted for no housekeeping arrives while we were there in exchange for extra Choice rewards points.

The breakfast food was standard Choice Hotel fare. What I really appreciated, though, was that the staff provided to- go breakfast bags containing a muffin and a piece of fruit that were available by 4 a.m. along with coffee and juice. And hot food was available by 5 a. m. So Fiesta goers could eat and still leave on time.

The hotel was extremely quiet by 9 p. m. both nights, Friday and Saturday, that we were there. But what really made the hotel enjoyable was the dynamic duo of Reggie and Travis, the two men manning the front desk and generally keeping everything at the hotel under control. Despite the onslaught of Fiesta goers, Reggie and Travis remained calm and were very patient, welcoming and helpful.

In general, we would not have stayed at this hotel if we were not going to Balloon Fiesta because there are a lot of other hotels in Albuquerque closer to the University of New Mexico and its hospital, and Old Town as well as Uptown. And we would have not stayed at this hotel if some of the other nearby hotels were not, as previously noted, overbooked or more expensive. But overall we had no real complaints, if necessary we would stay there again, and with the help of Reggie and Travis we had a great first Balloon Fiesta experience!

Stayed: October 2017, travelled with family
Thank 62margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 19 October 2017

Thank you for your gracious review and mentioning both Reggie and Travis. It is obvious that they do everything they can to make our guests comfortable and happy during their stay. Unfortunately, Albuquerque currently has a high crime rate and we do try to be proactive with our guests by informing them that anywhere they might be in the city, to not leave anything visible in their vehicle. This seems to really have helped our guests and they appreciate it. Being just a mile from the Balloon Fiesta Park is a great location and we are happy you were able to enjoy the balloons during your visit. We hope to see you again.

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Reviewed 10 October 2017

Adela and pilar were extremely helpf the hotel was safe and clean i would stay there again It was an easy in and out it was near sandia and it offered a shuttle service for convienence The rooms were clean and quiet

Room Tip: adela and pilar were extremely helpful
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  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 11 October 2017

Thank you for taking the time to complete this survey. Adela and Pilar will be thrilled to have you take the time to both notice what they do and definitely recognize them. We hope to see you again.

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Reviewed 3 October 2017

We stayed here for a week long golf event and were very pleased with this property.
Rooms were very nice - comfortable beds, nice sitting area in the suites, and everything very clean. Breakfast was good - lots of variety and nice dining area.
All the staff that we met were VERY friendly - eager to answer questions - and very professional and pleasant.
Also enjoyed the free shuttle to the Sandia Casino.
We were especially impressed with Monica, Adela, and Pilar. They are exceptional.

  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 6 October 2017

We really enjoyed having your group stay with us. Thank you for mentioning our team as well. We look forward to having you stay again next year.

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Reviewed 2 October 2017

Natasha and Adela were outstanding service providers. we had a very nice experience. Food was good and management and all staff were most helpful. Location was convenient and fairly easy to get to. We wee pleased with everything.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 6 October 2017

Thank you for your kind response and taking the time to mention both Natasha and Adela. It shows when an employee really enjoys what they are doing. We are blessed to have such a great team. We look forward to seeing you again.

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Additional Information about Comfort Inn & Suites North

Address: 5811 Signal Ave NE, Albuquerque, NM 87113-1902
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Albuquerque
Price Range: HK$501 - HK$743 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites North 2*
Number of rooms: 69
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Also Known As:
Comfort Inn & Suites North Hotel Albuquerque
Comfort Inn And Suites North
Comfort Inn North
Comfort Inn Albuquerque
Albuquerque Comfort Inn

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