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“Great pet friendly hotel.”

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Sheraton Albuquerque Uptown
Ranked #21 of 144 Hotels in Albuquerque
GreenLeadersSilver level
Reviewed 27 July 2015

One of the better pet friendly hotels in the area. We arrived there and we were warmly greeted by the hotel staff and our dog was also acknowledged by the staff. Great location by the mall and restaurants near by. Will definitely be staying here again.

Room Tip: Room on second floor have great WIFI.
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  • Stayed: July 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 5 August 2015

Dear Scott D,

Thank you for the wonderful 5 *Star guest review of our Sheraton Albuquerque Uptown Hotel!

We are very glad that our 'Great pet friendly hotel' was in order with what your family was seeking in the Albuquerque area. That we were able to meet and exceed your expectations throughout your stay is very nice to know.

Scott, we are proud to be a partner in the ABQ Uptown and all it entails. It is truly the perfect combination of shopping, food&beverage and entertainment for uor guests...

Pleased do return soon and often as we will always look forward to saying 'Welcome Home'!

Yours in Hospitality,
Damen Kompanowski
General Manager

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438 - 442 of 1,334 reviews

Reviewed 27 July 2015 via mobile

Stayed while traveling through New Mexico. Found a great deal on Groupon. Very nice hotel, staff was nice. Location was convenient and room had a great city view on 4th of July. Overall good experience!

Stayed: July 2015, travelled as a couple
Thank Jose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 5 August 2015

Dear Jose L,

Thank you very much for taking the valuable time to share your wonderful 4 *Star guest review of our Sheraton Albuquerque Uptown Hotel.

To receive such kind comments as very nice hotel, staff was nice and a great deal are the type of mentions that every hotel manager loves to receive!

Jose, we are very glad that your Summer holiday travels allowed you to really enjoy the 4th of July with us and all that entailed in celebration... Please do always make our hotel your home away from home in the Land of Enchantment!

Yours in Hospitality,
Damen Kompanowski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2015

We arrived and my travel partner was told that they had no record of our reservation. Fortunately, he had a printout of the reservation confirmation. They did apologize and upgraded us to the private floor that included breakfast. The room was nice, but the A/C was an issue. Warm in the room most of the night. At checkout, it was reported. Three nights later, we returned for one night before leaving New Mexico. No upgrade this time, room was okay, but some of the furnishings were well worn. Again, the A/C was an issue. At checkout, the hotel did reimburse the Points that were used. Overall, it could have been a better experience.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Dreamchaser314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 5 August 2015

Dear Dreamchaser314,

First and foremost please do allow me to sincerely apologize for any and all guest inconvenience that you experienced during you subsequesnt stays as our guest. That your hotel reservation was not immediately obtainable and caused you delay with timely rest and relaxation is noted.

Likewis, I am very glad that we were able to timely offer upgrade consideration for your visit to our Club Level with it's wonderful range of food & beverage and Concierge services!

I have equally made it priority to address your noteworthy observation in regards to the guest room air conditioning for immediate corrective action by our maintenance department.

Please do feel free to reach out to myself direct prior to your very next visit to the Albuquerque area as it will by my pleasure to host you again and ensure that your stay is a perfect one!

Yours in Hospitality,
Damen Kompanowski
General Manager

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Reviewed 20 July 2015

Hotel is in a great spot; close to many restaurants and great shops for shopping. The room was very spacious and comfortable for our family of four. Great service with personnel who were very accommodating.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank knights76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 5 August 2015

Dear knights76,

Wow, to receive guest comments to include but not limited to very nice hotel and excellent service! These are truly the type of guest observations that every hotel manager loves to hear!
Thank you and yours for taking the valuable time to share your 5 *Star guest revise with us...

We are very proud to be a partner with ABQ Uptown and the Coronado Center which both provide the perfect combination of food & beverage, shopping and entertainment.

I am glad that our hotel family fully exceeded your expectations throughout your visit to the Land of Enchantment and sincerely hope that your family willl have the opportunity to return again and again as 'Our Guest'!!!

Yours in Hospitality,
Damen Kompanowski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2015

The staff at the front desk was not overly helpful, seeing I was the only one in line and they didnt acknowledge me one bit. The do not disturb was on the door and we were disturbed two times. our checkout was at 1600 and being disturbed two times while trying to relax was unnerving. when we told the desk at checkpoint about the do not disturb fiasco, they were very uninterested in the trouble. will not stay there again

  • Stayed: June 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank dawnebf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 5 August 2015

Dear dawnebf,

Thank you for taking the time to share with us of your recent guest visit at our Sheraton Abuquerque Uptown Hotel.

Dawn, it is truly such helpful guest comments that makes us better each and every day. I have made it priroity to address your noteworthy observations with the Front Desk and Housekeeping departments as well as the respective department managers in order to ensure timely corrective action!

Please do feel free to reach out to myself direct prior to you next visit to the Albuquerque area as it will be by pleasure to host you again as well as ensure that your future guest stays are perfect ones.

Yours in Hospitality,
Damen Kompanowski
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Blvd NE, Albuquerque, NM 87110-3604
Phone Number:
Region: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#19 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range: HK$782 - HK$1,643 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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