- Free Wifi
traveled for health appts., found the tv non-working, grumpy staff came to fix, never spoke to us. Filthy carpet, apparent animal excretion stains on carpet at doorway, hair in tub and bathroom floor. Dated and shabby furnishings, would never stay there again.
We use Wyndham Hawthorne suites at several locations the US during the year. This location is close to the airport, the staff is friendly, clean and offers a hot breakfast. We use our Wyndham GO FAST points for a very reasonable rate.
Forgot out toothpaste - called front desk and they told us they had some. We were charged $2.50 for the tiniest tube ever and a throw-away tooth brush (these are complimentary in other hotels). Ok-I can see paying a quarter or even $.50 but $2.50?!?!?! REALLY?!?!?! Whatever happened to customer service?
Secondly, our heater wasn’t working! The settings were rubbed off and after figuring them out, it still didn’t work! In addition, the towels felt like sandpaper...ouch!!!! They aren’t even worthy of pool towels! Finally, the bathroom was dirty. I had to wipe it down before using it.
On the plus side? We didn’t have to sleep in our car or at the hospital (although thinking back, it might have been better). I had never had a similar experience with this hotel chain. It was unpleasant but we had already paid through Hotels.com.