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All reviews convention center front desk parking garage the breakfast area beds were comfortable few blocks fridge and microwave oatmeal comfortable stay hot tub downtown slc trax
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Reviewed 20 June 2019 via mobile

We enjoyed our 2 night stay at this well located hotel on our first ever visit to SLC. Our room was clean and well appointed, the bed was very comfortable! Staff were professional and very helpful with providing information about local attractions. Really enjoyed the cooked breakfast options which was inclusive of our room rate. Highlight was the beautiful indoor pool and hot tub which were both immaculately presented with lots of fresh towels. Would definitely stay again.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank MrAndMrsMcNally
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell B, Sales Coordinator at Holiday Inn Express Salt Lake City Downtown, an IHG Hotel, responded to this reviewResponded 9 July 2019

Good Afternoon Mr and Mrs McNally. We're happy to hear you enjoyed your recent stay with us at our Holiday Inn Express Salt Lake City Downtown. We're excited to hear that you were able to explore the local area with direction of our friendly front desk team and were able to utilize our indoor pool and hot tub. We hope to see you soon.

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Reviewed 16 June 2019

Jesse at the front desk was fantastic. After a long day of traveling he made my check-in a breeze despite it being at 10:30 at night. The rooms were clean and more upscale than expected with comfortable beds. Parking is available next to the building for $13. Location was within walking distance from night clubs, restaurants, and close to temple square.

The included full hot breakfast with eggs, sausage, etc. was delicious.

I would highly recommend and stay here again.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank 233DougR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley B, Manager at Holiday Inn Express Salt Lake City Downtown, an IHG Hotel, responded to this reviewResponded 17 June 2019

Doug,

Thank you for such a wonderful review! I am so happy that Jesse made your check in seamless after a long day of traveling. I also am happy to hear that you enjoyed our breakfast. It is great to be able to offer that to all of our guests each morning.

Our beds are great I actually have one at home that I purchased so I can also say how comfortable they are.

Please let me now if there is anything else we can do for you and we hope the next time you are in Salt Lake City that you choose to stay with us!

All the best,

Samantha Osterud
Salt Lake City Regional Director of Sales

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Reviewed 3 June 2019 via mobile

Stayed one night as I was passing through town. Picked this hotel so I could enjoy the downtown area. Check in was fast and easy. Was told to use my room key to open the gate for the parking garage. It was an extra $13 for parking and they charged it to my room. I knew this in advanced and was fine with it. Got put in a room with the window that faced an A/C unit of some sort. That area was covered in trash, debris and standing scummy water. Over night the upstairs rooms were stomping and screaming past midnight. Sounded like a McDonald's play house upstairs. Pool area was nice and clean. Breakfast in the morning was also nice, no issues with that.

When I went out to my car to pack up, I found my car had been booted. This is where the hotel staff failed miserably. A hotel can be great but when it comes down to it ... it is only as great as their ability to problem solve, treat their customers with common courtesy, respect and remain professional. I went to the front desk to let them know about the loud neighbors and the boot on my car. Was told to call the number on the boot, that he had no control over it. Was also asked if my parking pass was placed on my windshield. This is where the mis communication was. They did not give me a parking pass, was only told to use my room key to get into the parking garage. He also seemed not to care about the loud neighbors, blew it off like it was nothing. The guy I talked to was Cesar. As the conversation went on, he began laughing at the situation. Very rude and unprofessional. Was told there was nothing he could do about the boot, there was no manager on site.(boot guy later told us the night manager gave him a lost of car's to boot in the parking garage) It took me standing there with the boot guy, my boyfriend and the receipt for my paid parking before he reluctantly gave permission to the boot guy to release my car.

In regards to the loud neighbors, Cesar was again rude. Still snickering, saying there was no proof of the the loud neighbors. He offered no contact information for management when asked. Said they would be in in 1 to 2 hours.

Overall I have never found an employee in a guest service job to be so rude and unprofessional. I have worked guest service types of jobs before and still work in a public service job now, never would I ever laugh at a customer after they had been kept awake all night by other guests and then had the stress of finding their car booted. The actions of this employee are inexcusable.

Date of stay: June 2019
Trip type: Travelled on business
1  Thank nataliec591
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley B, Manager at Holiday Inn Express Salt Lake City Downtown, an IHG Hotel, responded to this reviewResponded 5 June 2019

Thank you for your review. I see that it has been taken care of directly with or General Manager. If you need anything else please do not hesitate to reach out to me for assistance. My name is Samantha.

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Reviewed 29 May 2019 via mobile

Excellent hotel in a great location close to temple Square. Awesome breakfast, clean and comfortable rooms and very friendly and helpful staff. Great views over the city. Definitely would recommend this hotel.

Date of stay: May 2019
Trip type: Travelled with family
Thank Jo9055
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley B, Manager at Holiday Inn Express Salt Lake City Downtown, an IHG Hotel, responded to this reviewResponded 1 June 2019

Jo9055,

Thank you so much for the extremely kind review! We love to hear that you had a great stay here at The Holiday Inn Express Downtown. I too agree that our breakfast is great and congratulate our breakfast management and team for what a great job they do to provide a wonderful breakfast.

Thank you again for your kind reviews and we hope to see you again!

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Reviewed 20 April 2019 via mobile

I've always liked staying here, but what made my stay even better this time is Jesse and Steven (night front desk) and the customer service I received. Absolutely wonderful and deserve so much recognition! They went out of their way to accommodate my needs, thanks so much guys!

Date of stay: April 2019
Trip type: Travelled with family
Thank Chelgarza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russell B, Sales Coordinator at Holiday Inn Express Salt Lake City Downtown, an IHG Hotel, responded to this reviewResponded 9 July 2019

Good afternoon Chelgarza. I'm happy to hear that you enjoyed your most recent stay with us at our Holiday Inn Express Salt Lake City Downtown. I've let our Front Desk Manager know of your kudos for Jesse and Steven and we hope to see you again soon.

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