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Traveller rating
677
396
97
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All reviews homeless people liquor store room was clean nice hotel few blocks within walking distance pool and hot tub convenient location would stay again the breakfast area parking lot continental breakfast yogurt front desk staff downtown slc inns
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Reviewed 3 August 2019

Arrived late but staff was extremely friendly. Room was clean, quiet and he beds were comfortable. Despite how full the hotel was the room was mostly quiet. There was a refrigerator and coffee machine which was nice as well.

Date of stay: July 2019
  • Trip type: Travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank pbcarl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2019

Horribly rude front desk staff. Wouldn't open the front door late at night for us to buy rooms until a coworker walked in. Only there for 7 hours with a 3am check-in and wouldn't offer less than full rack rate for both rooms. Acted offended that I would request a discount.

Date of stay: July 2019
  • Trip type: Travelled with friends
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Review collected in partnership with Hampton
Thank F00D_L0V3R_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
slc425, General Manager at Hampton Inn Salt Lake City-Downtown, responded to this reviewResponded 2 August 2019

F00D_L0V3R_10,

Thank you for sharing your experience at my hotel. Please accept my sincere apologies for the poor service you received. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Since this time, we have reviewed your comments with our staff to ensure that the issues you mentioned are addressed.

You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,

Joe Bessette
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2019

Staff was friendly. Looked like the rooms had been updated with new furniture, more modern look and feel. The vending machine was out of order during my five day stay, but I don't drink sodas. I think you should also put a note in the rooms as to where the location of the ice machine is. I noticed one guest on my floor ran down stairs to get ice when they didn't have to.

Date of stay: July 2019
  • Trip type: Travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank dcmilligan3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2019

This property is one in the long list of quality Hampton Inns. We are never disappointed when we stay at a Hampton Inn. The location was convenient to our convention, and the rate was very reasonable.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank William B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
slc425, General Manager at Hampton Inn Salt Lake City-Downtown, responded to this reviewResponded 15 July 2019

William B,

Thanks for your good review. I am a little confused by the 1 star rating on the review since you said “we are one of the quality Hampton Inns”. If there is anything I can do for you please call me at 801-741-1110.

Sincerely,

Joe Bessette
General Manager

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Reviewed 14 July 2019

Joe at front desk was great. Very Accommodating. Breakfast was always good room was always clean very friendly staffEnjoyed the cookies at 5 o’clock laundry facility is nice pool area is nice and enjoy the hot tub

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Richard S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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