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All reviews front desk shuttle service room was clean convenient location free shuttle late at night slc
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4 - 9 of 506 reviews
Reviewed 3 January 2021 via mobile

This hotel will check out and check in guests to the same room same day despite the raging pandemic. The rooms have no access to fresh air, all making this very COVID unfriendly. Unless you plan to sleep in a mask, stay elsewhere.

Date of stay: January 2021
Trip type: Travelled with family
Thank Laura060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Lane, Other at Courtyard Salt Lake City Airport, responded to this reviewResponded 4 January 2021

Laura060,
We are sorry to hear that you felt unsafe during your stay here. We follow all CDC guidelines for COVID safety, not only in regard to time between guests in the room, but also in regards to the time between check out and our staff entering the room to clean it. Our team additionally follows all cleaning guidelines as outlined by the Marriott Cleanliness Council, as the health and safety of our guests and staff remain a top priority during these unprecedented times.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2020

I travel extensively for work and run medical training seminars. The experience I have had this weekend, 11/13-11/15/20 has been excellent. Check-in was smooth; my rooms were ready and the items I had shipped to the hotel were available to me upon check-in.
The rooms we were using for the seminar were well lit, had all of the items we requested. The staff checked on us each shift to verify our needs were being met. All requests were met in a professional and friendly manner. Courtney was just wonderful on Saturday and Sunday morning!
The guest rooms were comfortable and clean. I will say that, overall, the property is clean but looking worn. I noticed that the chairs were dated and stained in the conference room, and the wallpaper throughout the property is dated. This is a small detail, as the care and comfort outweigh the aesthetics.
Thank you so much for helping us shine for our clients!

Date of stay: November 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank rachelhJ819PR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2020

Unreliable airport shuttle. The main reason I stayed there was for the shuttle and close proximity to airport. I imagine that’s the only reason anyone would stay at this hotel. I read the reviews for this hotel and others and chose this for their reliable airport shuttle. Unfortunately it proved not to be reliable. I was told to arrive at 4:30 am for my 6am flight. When I arrived at 4:20 (10 minutes early) the front desk told me, 2 other solo travelers and a family of 7 that the shuttle driver wasn’t answering his phone and they had no back up. Sorry. No ride to the airport this morning!
The other travelers and I had to scramble with uber and Lyft at 4:20 in the morning and figured this out in our own. Will never stay here again.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank biancahG1774JJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Lane, Other at Courtyard Salt Lake City Airport, responded to this reviewResponded 15 August 2020

We do apologize that our courtesy shuttle did not meet your expectations. With us being an airport property in these unprecedented times, and having contracts with other properties, our shuttle can get very busy in the morning. We do plan on opening the shuttle running normal hours in the near future. Thank you so much for your honest feedback and we hope to see you again. Thank you for choosing to stay with us.

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Reviewed 13 August 2020

We were here for just one night before flying home. Very helpful front desk staff. They gave us an upgraded suite, which was very nice. The bed was comfortable. Great lighting over the bathroom sink. They did not offer breakfast because of COVID19.

Date of stay: August 2020
    • Location
    • Rooms
    • Service
Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Lane, Other at Courtyard Salt Lake City Airport, responded to this reviewResponded 15 August 2020

We really appreciate your honest feedback. Our front desk team thrives on being the best they can be. We know that travelling in these unprecedented times can be very stressful and we are ready to help in every way we possibly can. Thank you for choosing to stay with us. We do hope to see you again.

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Reviewed 24 July 2020 via mobile

Arrived here very late at night and the parking was very easy/simple&the beds were very comfortable and cold which was very nice, they also have accessible rooms for handicapped people if needed! I was not awake in time to make it to there breakfast buffet but I do plan on coming back if I’m back in the area to try it out once I have another chance... They did have covid friendly breakfast bags which I thought was very nice, Hope to be back soon!

Date of stay: July 2020
Trip type: Travelled with family
Thank AyresB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney Lane, Other at Courtyard Salt Lake City Airport, responded to this reviewResponded 28 July 2020

AyresB, We are thrilled to hear you had such a great stay, we know how important convenience is when travelling late at night! We look forward to welcoming you back once our Bistro has reopened so that you also get a chance to try our breakfast!

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